Tarzana Beauty Supply & Salon

Over priced items, really rude unprofessional, mean owner. I was 8 mo pregnant and hesitant to buy anything recommended. The owner is a true Bch. I parked in the back lot and could not maneuver well to get out, she laughed and said u shouldn’t have parked here. She just left me and went home. Will NEVER shop there

Don’t go there! Agree with all the negative reviews, and amazing that they are still in business! a zero star if possible. I came here many years ago and swore I’d never come again, but for some reason I decided o enter this place again to see if they had the same natural hair dye as Whole Food a little further down the street. What A Mistake! owner just as unpleasant as ever, hounding you, interrupted my conversation with her employee, insisting on hair color not matching mine and what I wanted; convinced me to buy the item I was not too sure about, and sold me 2 bottles saying 1 would probably be insufficient. the color was awful and did not cover the Grey well as I suspected. one bottle was more than enough and I went back to return the 2^nd unopened but she immediately refused very rudily telling me I should have bought a combination. She could care less that I said I would never frequent her store again and how my first time was unpleasant as well. Prices are high anyway. there are many options so absolutely no need to visit that store.

I need to begin by saying I lived in sherman oaks for over 20 years and supported a neighborhood beauty supply there. Having moved to tarzana 1 year ago I saw this beauty supply conveniently located down the hill and across the street from the market I frequent. Being an avid supporter of the small business vs the «mall» super stores I was sure this would be a slam dunk, no such luck. In spite of the negative Unilocal reviews I tried twice to give this place a chance but unfortunately I have to agree with the other reviewers. I can’t figure out how this place stays in business… unbelievable!!! I now order through Amazon when I don’t want to head to the mall.

Zero stars! Have been by this place a million times and always wanted to go in. Finally had a chance today and NEVER AGAIN! Store owner manning the counter asked me to set my small bag at the door. Fine. Perusing the store she asked me if there was something in particular I was looking for, 3 times. I politely indicated I was just looking for now, that I didn’t have any questions and didn’t need help. I then realized she was following me around. Sooo weird. At her 4^th attempt at asking to help me and my 4^th decline with a smile, she said she was uncomfortable with me in the store… that browsing that long was not right and made her uncomfortable. If I had been browsing 10mins, I’d be shocked. I have never been treated so poorly — horrible experience!

CAN I GIVE IT MINUS STARS? NEVER, NEVER WILL I SHOP THERE AGAIN. Even though it’s the closest to my home. I even try to advoid looking at the store, it brings such negative feelings to me.
I too had a terrible encounter with that old wicked witch of Tarzana Beauty. I really am getting the feeling she doesn’t like customers. The other girl that works there is so nice, I feel for her she has to work for Broomhilda. I thought, Im sure that Im not the only one. AS I look thru the reviews, I see she makes sure her customers never want to step foot in that place again. The ones that gave Tarzana Beauty a good review was probably shopping on the owner’s day off, or didn’t see her that day. I was looking thru a small stack of boxes of color that was stacked on a shelf. I would pull a box out a few inches so I could read the color name and number, then I would slide it back into the stack. I finally found the right one for me. She then ran over yanked it out of my hand and yelled at the top of her lungs «STOP» «Don’t mix these up!!! I said I was going to buy that! WAS!!! GOING TO!!! THen she grabs a broom and started sweeping right where I was standing so I’d have to move. Her way to getting me away from her hair color isle. I was so upset that by the time I was in my car I was shaking. I never have been treated like that from a employee or a store owner. Thats nuts, does she expect to stay in business by treating people as bad as she does. I’ve had several encounters with her. Each time it was something that would sort of upset me or felt negative. From being stared at and had rude things said to me to having a box yanked hard out of my hand, that was the last straw. Never again, even if she has the only hair dye in the state, Ill let my gray grow. Theres a lot of beauty supply stores around and we don’t have to be treated like shes giving up a kidney by selling us a few items. If you hate customers then don’t own a retail store.

I’m only giving this place 1 star because there is no other option. I just have have 1 question…”-Who asks whether you’re going to just look around or buy something when you walk into an establishment” I love my elders but this lady was so rude and should definitely not be working in any form of retail” I will never step foot in this place again and strongly urge you not to go there either.

A store full of product… looks great… But
I have gone to the store twice in the last two weeks at 5:45 or so. The posted open hours are 10 to 6:00. Both times the door has been locked before I have arrived. Heard once the owner had to go tothe bank so, I guess its too bad for her clients.
Well, I am no longer going to be a client.

This shop is a definite MISS! STAY AWAY if you don’t want to lose money. Don’t pay cash or use your debit card. Owner will not refund either nor take items back. Believe me, you don’t need the aggravation

I shouldn’t bother to write yet another bad review for this store but the owner is rude and practices horrible business ethics. I purchased conditioner instead of shampoo. I went back to the store to exchange the conditioner for shampoo but the owner refused by picking up the bottle and insisting that I used most of it and would not accept the exchange. She went on the say that I HAD to purchase the shampoo. No I didn’t HAVE to buy it so I left the store and will never return. I try to support small businesses but in this case… never again.

if I could rate it zero, I would. this is by far the worst beauty supply store I have ever been to. the lady that works there is insanely rude. I went in there asking for advice on which bleach to get for my hair and she said to come back when I know what I want. she wouldn’t help me at all and basically kicked me out of the store. never coming back here.

They sell products that are beyond their «sell by» date and no longer any good, my mascara was so dried out it wouldn’t even come off of the brush. And they do not accept returns without an argument, these people are just about as rude as they get. Stay away from this place.

t’s the worst customer survice I’ve ever seen!!! The old lady just follows you everywhere you go, very mean and rude!!! Also she refused to accept $ 5 bill, because it was a little old (seriously!!!), then I offered her my credit card, and she refused it as well. I just didn’t want to break $ 50 bill, but she made me. I will NEVER to this store again! She made me feel very uncomfortable!!! Also she was very mean to my 9 year old daughter, just because she accidentally dropped her bobby pins on the floor. Just HORRIBLE! I couldn’t believe it happened in USA.

I’m only giving this place an extra star is because there was a nice, professional and respectful Latina worker there who was actually helpful.
Besides that, her boss was very rude and disrespectful towards me and her staff. Upon entering I felt hounded, rushed by the owner who kept throwing random items to purchase and kept interrupting the other employee while we were in mid-​sentence simply looking at various kinds of scissors.
Yes scissors. You know… 5 – 10 dollar scissors? But no… I kept getting GOLD-​PLATED men’s grooming kits, high-​grade stylist products and professional scissors. I kept repeating to them that I was not, in fact, a professional stylist/​colorist or looking for grooming kits. Just a tiny pair of scissors.
I know it’s ridiculous to an extent, but creating awkward situations and pushing unnecessary product into a customers face (especially when they told you they aren’t interested), and undermining your employees across the store in front of other customers is just disrespectful.
I felt bad for the employee and because of my discomfort there and the negative atmosphere, I decided to leave.
Every day is different and people have their «off» moments. Perhaps this was the case, but something tells me that this is an everyday occurrence.

If you feel like your life got boring and you’re up for some freak show, forget amusement parks, visit this gem!
The moment you walk in you know, big brother is looking at you. Yes, the old lady that works here will be following you around the store watching your every move, she’ll be standing so close you’ll feel her breath on your ear. If you want to amuse yourself even more, try asking her about the products. The answers you’ll get are priceless. Turns out that hair loss and hair breakage is the same thing, that the best products in store are the ones that are about to expire. God forbid you disagree, you’ll experience an adorable personal attack including «expert» opinion on how horrible your hair/​skin other visible parts of your body look:)
I will definitely be back for more of this paranoia, no purchases, of course.

This store does not deserve even one star! Never will I shop there again. The older women behind the counter is rude beyond words can say. I purchased some hair clips with diamond studs (2 Packs) for my wedding day and as soon as I opend them up they all broke and fell apart. I spent $ 10.00 each and she would not give me a credit or a refund. Total wasted money! I told her I would never shop here again and I meant it! She lost a good customer for life and I plan on telling everyone else.

I cannot agree LESS then with the 2 good reviews on here, clearly friends of this place. It has taken me a whopping’ 10 – 15 experiences to finally get on to give them a negative review. I do business with the hospital across the street, since it’s usually really early and that street is slow I stop in for my needs at the supply store… in the dozen or so times Ive been in there I have always been made to feel like a thief. the very pretty but utterly annoying older woman all these reviews are talking about does indeed ask you upon arrival if you need help. but then they follow you or pretend they are restocking close to you during your whole visit… I believe she is middle-eastern…very distrusting and I don’t think she realizes how much business she is losing, I personally leave asap as I feel so uncomfortable there (not to mention offended!) I go in half the times that I would as its negative to feel that way every-​time you are going to give someone your money that you could oherwise give to someone else more agreeable with the same products. I truly only feel that way at the Asian Markets. I go weekly and anyone who has gone to an asian market knows someone follows you or is under surveillance at the end of the lane. Doesn’t exactly inspire you to want to «shop» for a while, does it?
And, speaking of products. In every visit to the supply store, the older lady will ask what product you are using for something (face, hair etc)…she then TRASHES your product by saying how her customers always complain about it and then glorifies one of her in-​house products. Isn’t that TRASHY? Good products stand alone without having to try to discredit by store owner/​salespeople becuase you do not carry them lady. Very Israeli type of sales, pushy to the extremes. Unfortunately she crossed paths with me who basically called her bluff the last time I was in.
Also…inside of her PUSHY-​sales she’s really not paying much attention… like your just a token to her… she does other things while speaking to you and chewing gum like a horse… its never undevided… she is either eyeing her emplyee (who she clearly doesnt trust either) or shuffling around when there is NEVER more them one person in the store at a time… how busy could she be?
Really, shop elsewhere.

The old lady who works here is a witch! The moment I stepped in she was glaring at me and followed me around as if I were going to shoplift. Every time I’d pick something up to look at, she’d start barking at me telling me to put it back if I wasn’t going to buy it because I might break it… ??? What the hell!!!
They carry some shady no-​name brands, if that’s your thing.
I recommend the beauty supply store in Encino, on Ventura Blvd, right next to the Wig and Hair Mart. The older man who works there is helpful and not witch-​like at all, and they have a good selection of brands.
***There are 11 filtered reviews for this place, and they are mostly negative. UNFILTER THEM, Unilocal!

Never again will i return! I went in a couple days ago in need of quite a few things. When i walked in this older lady with short hair asked if she could help me find anything i said no, because i wanted to take my time and look around. after that she just stood there and watched me, from not even three feet away. she made it seem as if i were going to take something from her!
I picked out a couple products and asked if she wanted to hold them behind the counter so she knew i wouldn’t just take them. she started spouting off about how it was here store and how she could watch me if she wanted to. I set my items down and walked out! horrible customer service, that is not how you build customer loyalty!

The owner of this store is the rudest person that I have ever met in my life! If you ask for her opinion about any product, she expects you to get that and if you don’t for whatever reason, she would literally ask you to go somewhere else and get it. «More like take it or leave type of customer service!»
That old lady in the store was very unprofessional in every way, not just to me but for all other customers that was in that store at that time. I don’t care if she has all the hair care product that I need, I would rather not do any business with this kind of person. As an owner, she doesn’t care about her customers in the first place, I’m not sure why she’s on the retail business to begin with?
And she was definitely right, I could get whatever product that she is selling anywhere else. I’m giving this store my very modest triple negative stars!

I just visited this store and upon arriving I was greeted with a smile and was asked what I was looking for. The woman behind the counter found the item I was looking for immediately which was great. My personal experience here went well but it is the treatment of another customer that I witnessed that leaves me with a bad taste in my mouth and I will not likely ever return.
An older man came in with a product that he claimed has caused his wife to have a severe allergic reaction. I heard him explaining this to the woman and immediately and loudly she exclaimed «NO, NO, NO!!! No allergies here, why do you lie!?» Umm, excuse me? This is no way to speak to a customer. This woman was acting so defensive towards this man who never once raised his voice. The man stated his wife was up all night itching like crazy and it was the product that caused it. He also stated that they had been customers for many many years and he didn’t understand why he was being treated so poorly.
The woman then exclaimed, and it has to be the most ignorant thing I’ve heard all week, «The owner is a doctor so there is no way that we would sell anything that would make anyone allergic!!»
WOW! That is all I can say. From reading the bio on the owner, Azam is not a doctor at all. Also, what does one person’s profession have anything to do with someone being allergic to something? This is ridiculous and I will NOT ever return to this store, and I think it is highly unlikely the older gentleman will be returning either.
Horrible customer service and in these tough economic times, no one can afford to lose customers.