Sheraton Suites Tampa Airport Westshore

This wasn’t the worst hotel I’ve ever stayed in, but it was probably the worst Sheraton I’ve stayed in. My check-​in experience:
Get 2 keys upon check-​in, go up to my room on the 6^th floor.
Try both keys, neither one works. I call the front desk with my mobile, and they say they will send someone up.
Stand outside my room waiting for about 5 minutes.
Employee comes up, tries both my keys, neither works. Tries her master key, doesn’t work. She says the lock needs to be recharged, she’ll call maintenance.
Stand outside my room waiting for about 5 more minutes.
The maintenance employee comes up, tries both my keys neither works. Tries his master key, doesn’t work. He says the lock need to be recharged… he’ll go back downstairs and get what he needs to recharge the lock. (Uhhhh, really? You didn’t think to bring that, when they told you the lock needed to be recharged??) Just FYI… all of this was done without an apology from anyone about the inconvenience. And… that was pretty typical of the service at this Sheraton. ***sigh***
Once I finally got in my room, there was a dirty Q-​Tip in the bathroom trash can. I told myself that probably wasn’t indicative of how clean the room really was, and tried not to think about it.
As for the hotel itself, it was super close to the airport, with a free shuttle to and from, so it’s got that going for it. The rooms are kind of dated and tired looking, and could benefit from a refresh/​update. Also, there are no full length mirrors in the rooms, which I found odd, considering they are all 2 room suites with plenty of wall and door space for a mirror.
The highlight of my stay? The excellent service we got from George… our waiter in the onsite St. James Restaurant. He was friendly, attentive and efficient. He also gets plus points, because when he saw me passing through the lobby the next day, he recognized me, said hello, and asked how I was doing. The rest of the staff at the hotel could take customer service lessons from him. Yay, George!

My husband and i paid $ 359 for two nights at this hotel thinking it would be a nice place with very close to 4 stars. We were shocked and disappointed when we arrived at 4:00am. this morning. The room furniture and carpet is so old there is a smell. Please give back 2 stars on this one. I love Sheraton, but will never stay at another Sheraton Suites. Im giving 2 stars because the staff is very service oriented.

I love the bartender Caesar (spelling ?) I had a great time and his laugh is contagious ! All of the staff were a sheer delight. I was at this Sheraton after meeting my sister for the first time in 50 years. We met at Tampa Airport with ABC Action News. I recommend this place any day of the week.

Close to the airport with free, but slightly limited parking (when it’s a full house it seems). The hotel lobby is inviting with a front desk staff to compliment. Everyone at the front desk was pleasant and friendly — nothing negative to report on that front. Had the breakfast buffet a couple of mornings and it was satisfying, the usual — danish, bacon, eggs, fruit, bagels, etc… but most importantly the staff in the restaurant was beyond accommodating and helpful!!! (They deserve an award for the guest nonsense/​disrespect I saw them put up with, smh)
There is one main issue that is worth noting — the hot water in the rooms is nonexistent without manual/​crazy manipulations — uncalled for!!! Guest services didn’t seem overly concerned or surprised by this issue. But you have to turn on the water in the kitchenette sink, let it get warm, THEN try the shower or bathroom faucets. And it didn’t stay warm for the next person, you had to start the process all over — hoping it all worked on the first try. I would stay here again only after calling to make sure they have resolved this issue first.

Nice size suite! We put drinks and meds in the fridge and something went wrong, the fridge stopped working and it all spilled. They gave us the room free and free breakfast for family! Didn’t replace the cost but helped. Pool is nicely located next to gym so you can watch swimmers while working out. Nice inside courtyard! Breakfast is great!!! Staff was nice as well!!! Would be a 5 if not for fridge but I think they handled it well

Stayed here for one night on a random brewery trip to Tampa. Everyone I dealt being were very nice, and it was a super easy check in and out process.
My room was awesome! For just over $ 100 I got a suite on the corner of the top floor. Big and comfy king sized bed that felt like a cloud. The room came with a front sitting area with a couch that folds out and a few chairs, along with a small kitchenette. Great water pressure, and the water was super soft.
There was plenty of free parking around the building. Everything from the room to the elevators to the lobby were all nice and clean.
If you’re interested in going to Cigar City Brewery, this hotel is about a mile away. There were quite a few restaurants within a short distance as well. The highway to get out to Clearwater and St. Pete is right there as well, so it made commuting easy.

Breakfast buffet is great. Rooms are big and spacious. I did have some problems with the water taking forever to warm up the entire time I was there, but not sure why.
Staff is friendly. There is a decent bar in the hotel as well. Worth the price.

Everything I expected and for a great price!
Upon arriving, the staff smiled and were quick to process my check in. They informed me of the facility and hours of operation. The room was clean, modern, and up to date with technology– right down to an hdmi/​avi input panel to hook up my computer or an Xbox for the kids.
The indoor pool was open early and it was heated! My kids and I loved it! A little excessive of the chlorine, just in case you’re sensitive to that sort of thing.
Everyone that works here is friendly, opening doors, holding the elevator, catering to any reasonable need.
There is also a computer lounge with touch screens. The kids loved playing with the finger paint app.
All in all, a pleasant stay and I plan on staying here every time I’m in Tampa!

Nice place, great location! All in all a clean, safe place to stay. Had to change rooms due to room 1 being musty! Yuck! Charlies Steakhouse is next door, so skip the lobby bar with overpriced drinks and stale wine and head over. Stayed for the breakfast buffet (carb overload) where service is friendly but the selection is weak.

Very clean and quite! The lobby of the hotel is amazing!!! Staff was very friendly. Room had 2 tvs kitchen sink, microwave, mini fridge, computer desk, couch had a pullout bed with extra sheets/​pillows in the closet. I will stay here again if I’m ever in Tampa again. Felt like home.

If you’re coming here for business DON’T! If you are expecting quiet and professional, this is not it!
It’s a nice place but it is not business accommodations. It is tourist accommodations.
The water is so hot in the shower that it is scolding. Baseballs teams constantly shuffling through the halls talking loudly, which you can hear in your room, children in the downstairs lobby shreiking at 8:30am and the rooms are clean but they are not set up for business. If you want tourist’ish then this is definitely your choice.
It is essentially an inverted motel. To get to your room you walk through the lobby which is not seperated from the floors above. You then take glassbacked elevators up to your floor and walk around the inside edge like you would on the outside at a motel to get to your room.
The saving grace for this place is the convenience of the location to local attractions.

We were in town for a family emergency, so we were literally coming to the room to crash.
We had several issues with our room, but the staff was AWESOME.
They offered to upgrade us to club level the first night, but we were way too tired to move.
Instead, they comp’d us a night and breakfast for the family after they fixed the problems.
Well done!

The hotel is a bit rough around the edges, but nothing that is unbearable. The lobby area and open atrium is very welcoming and appealing. Our room was large and very comfortable. I loved having two TVs and a separate living area. The room was clean and well equipped. For the most part, we had a very quiet stay except for a few exceptions. One being that our window faced, what I’m assuming, is a smoking area. Folks would congregate there and have very loud conversations. Also, some people feel that it’s perfectly acceptable to holler in the hallway. Again, not the hotel’s fault, but that of inconsiderate guests.
The bed and pillows were comfortable. The WiFi was reliable. The a/​c did not cool as much as I’d like, but it was not horrible. The a/​c unit itself was fairly loud, but it did not bother us while we were sleeping in the bedroom with the door closed. Our suitcases fit perfectly under the counters. This helped us keep the room neat and not have to be tripping over our bags.
Parking is free with plenty of available spots. Unless there is a conference. Then you may have difficulty. We were there during a convention of folks that pay to learn how to become millionaires. The parking lot was packed between around 9 – 6. But this didn’t really affect us. There is a school across the street, but they must have been on Spring break while we were there.
We used our car throughout our stay, so cannot comment on their regular shuttle service. I did notice a public bus stop directly in front of the hotel so that’s an option for those without a car. We were there pre-​cruise. We returned our rental car to the airport the night before the cruise. The free airport shuttle was convenient, but my husband did wait quite a long time for it to arrive after returning the car. The next morning, we paid for the shuttle to take us to the port. That one left on time and is a great option for transportation to the port.
The staff was pleasant and efficient for the most part. It ranged from very friendly & outgoing to just perfunctory.
We are not very needy type guests and typically don’t require daily maid service. At this hotel, you are given a $ 5 voucher for each day (except checkout day) that you do not require maid service. You can use it at the restaurant or towards snacks. Loved this option!
We will definitely consider the Sheraton Suites for our next visit.

Ok so I understand this is cheap hotel, fine. Now, I believe there’s a huge difference between being cheap and being plain nasty. Rooms need some major cleaning (at least the first 3 that I bounced around to). The lobby is nice. I guess I had the wrong impression of the Sheraton hotel line..

A beautiful hotel with friendly and helpful staff. We got keys to the wrong room at first and had to go back to the counter, but as soon as we arrived, the clerk knew what had happened and was extremely apologetic and gave us two complimentary breakfast buffet coupons. The breakfast was pretty standard buffet stuff but the wait staff was extremely warm and helpful. The room was clean and spacious with a very comfortable king sized bed. All in all it was a great experience and I would absolutely stay here again.

I. LOVED. THIS. HOTEL. My boyfriend booked it for the night so we could visit Cigar City Brewing before heading closer to Big Guava music fest. I wish we had booked this hotel for the whole weekend. First of all, it’s a great looking place. The staff was courteous and professional. The rooms were spacious and clean and the breakfast was great. The restaurant staff was very pleasant. I had forgotten to print out my concert ticket which was not a problem since I was able to do it in about 5 minutes at the business center. They have a lovely courtyard area that seems ideal for weddings and business luncheons which they do offer services for. Great hotel. You won’t regret staying here.

Enjoyed all aspects of my stay. The room was huge, clean, and nice and quiet. I ordered room service for breakfast a couple of times and it came exactly when I ordered it, not to mention it was delicious! The lady who brought the breakfast to me was super friendly and professional. The whole staff was helpful and willing to do anything I requested. The shuttle was prompt and saved me lots of money. The fruit infused water was a nice touch. Made a trip to the gym and it had everything I was wanting. The inside of the hotel is beautiful, with glass elevators looking out over the restaurant. Great location for this hotel too. Highly recommended!

Clean hotel suite at a good price. Bed was comfortable, and room was big. Note that there is a living room with a sofa, desk, flat panel TV, and kitchenette (microwave, mini fridge, and sink). With SPG guest, got two free water bottles. Breakfast at the hotel is good, as well as their small gym and indoor pool. The bad: freeway noise from the bedroom, and loose, non-​working power outlets in the bedroom lamps.

A little oasis hidden amongst the concrete. You wouldn’t expect much from the outside, but mosey on in for a surprise.
It’s got an open resort-​style atrium structure with a lush little jungle surrounding the café and glass elevators that whisk you up to your room.
The rate was decent although I was disappointed that I had to pay an extra daily fee for wifi. And my TV was on the fritz, no doubt because they use satellite instead of cable.
I’m planning to stay here again the next time I have business in Tampa or Clearwater. (The commute across the bay on 60 was so easy!)

I want to love it here and I wish that this could be my go to hotel for anytime I am in Tampa but it fell short. For a person who doesn’t travel for business, this may very well be a good place to stay since there is a lot to do nearby, the price is right, the parking is free (wifi is not though) and the food is fairly decent.
The cons were:
–The complimentary happy hour… the free bites were half missing when I went to check it out and there was barely guests there.
— the gym was cool but since it faces the parking lot anyone can watch you sweat it out. I’d suggest the hotel put up blinds. Good gym other than that.
— the pool is indoors and well, that’s only good if its raining or you’re avoiding the sun. Regardless, it had a chemical smell and lacked comfortable chairs
— the brown painted doors inside really make it seem depressing
–9.95 for wifi? Boooooo. That’s just silly.
The pros were:
–Again, the free parking… I love that I don’t need to rely on valet or pay a fee
–large rooms with microwave, mini fridge and sink
–balcony rooms but they didn’t have a good view
— free breakfast
— friendly room service
Percent of return: 30% the indoor pool kills it for me.