Embassy Suites By Hilton Tampa Airport Westshore

I got an upgraded room that was excellent, daily breakfast and happy hour (even happy hr on weekends, though I was just here for a week) and really nice staff. They go the extra mile. Shuttle will take you anywhere within 2 miles.

In my lifetime of using hotels, I have never arrived at a property at 2pm where the front desk told me the room was ready but they would charge me $ 60 for «early» check-​in (prior to 3pm).
Either this property is desperate for money or they have a complete lack of respect for their diamond level customers.
…and if you are used to your typical quality of décor while staying at an Embassy Suites, you are in for a rude awaking.
Perhaps it will get better throughout the day/​night…

The first time I stayed here I was pretty impressed. The check in process was smooth, the room was nice, and overall it was a pleasant stay.
Fast forward to about a month later where I’m staying for a week. The check in process was great. Scottie checked me in and he was awesome. Very friendly and chill. I get up to my room, start unpacking my things, then get ready for a shower after a long day of travel. I open the shower curtain and there were rust stains. Normally, I’m not this picky but why is this room still in commission if there are rust stains in the shower? I would’ve switched rooms but I already unpacked a week’s worth of stuff and didn’t feel like going through that process again. I decided that my showers would be short.
I liked the layout of the room because there’s enough space to spread out and relax. I also like that it’s a true suite because sometimes you like to chill but not lay in the bed. However, as I’m chillin’ I notice the carpet is pretty dirty. Again, please take this room out of commission for awhile and get it together.
I ate at the hotel bar a few times and the food is ok. The bartenders are nice but sometimes I felt like they forgot about me. Like, «Hi, remember me? The woman at the bar that has had this menu for about 15 minutes?» I think the selling point for this hotel is the complimentary breakfast. It’s not a continental breakfast. There’s an omelette station or you can partake in the buffet which includes scrambled eggs, bacon, sausage, grits, potatoes, and french toast. There’s also pancakes, toast, donuts, and other breakfast pastries as well as cereal and oatmeal. Normally, I’m not a grits person but the grits here are outstanding. Also, the staff that works in the morning is super nice. Every morning I was greeted with a very exciting, «Good Morning!» If I chose to stay here again it would be because of this experience.
So far, I haven’t had great luck with hotels near the airport. Guess I’ll keep trying.

We’ve stayed at this Embassy Suites probably six or seven times. Its main attraction is its location, near Tampa International Airport and within a short drive of a ton of different restaurants in the Westshore area. It’s also near the causeway for a quick (?) hop over to Clearwater/​Dunedin. It runs a shuttle (whether free or not I don’t know) to the Yankees spring training stadium not far away.
This hotel was built as condos and later was converted to another hotel brand and finally to Embassy Suites, so don’t expect the usual Embassy Suites atrium or regular style suites.
The manager’s reception always hops, with free booze (but you need to tip, so it ends up costing a little) and awful snacks. Breakfast is good, although on weekdays it ends early, at 9:30 a.m., and believe me they close down exactly at 9:30.
On the negative side, the air conditioning is poor. Temps were unseasonably warm, in the high 80s during mid-​March, but the hotel only ran one of its two A/​C water chillers. If you want to be cool, don’t stay on the west side overlooking the pool. We had the sense to bring our own fan so the room wasn’t too warm. There was another maintenance issue with the room, but the maintenance guy on duty (second shift) was really on top of things.
Also, there’s charge for parking, which I hate. Eight bucks to self-​park in an adjoining garage.
So far as I can tell, Gold and Diamond Hilton Honors members don’t get much if any special consideration here, except the usual free wi-​fi.

As you can tell by the other reviews, this hotel is not up to snuff. Currently I’ve been waiting 35 minutes for a pick up from the airport when the hotel is about three minutes away from the airport. Got stuck on hold for over 10 minutes waiting for an answer. And when I finally talk to somebody I never even got an apology. Obviously, the management here is just lazy and ineffectual. I’m not staying here again.

This is my first undesirable experience at an Embassy Suites property. It was in fact one of the most undesirable hotel experiences I have ever had. Starting with a disastrous check in. We arrived promptly at 3 pm with our 8 kids after a 5 hour car drive. We arrived ready to unwind from the stressful day and found that our rooms were not available. Regretfully, both rooms were not available until almost 6 pm. They had us waiting in a very warm lounge area initially until 4:45. At that time they gave us one of our rooms and advised us that the second room was being prepared and they would bring us the key shortly. The second room was in fact not being prepared and after several calls and an uncomfortable discussion with the front desk staff (Antonio Raisa). He assured me that the most important thing here was that «they were sorry». He did absolutely nothing to expedite the situation.
Furthermore, this is by far the least cosmetically appealing Embassy suites we have ever been to. The property needs some tender loving care. It is in desperate need of a makeover. Also, this property does not include the lovely lobby that is usual and customary at all embassy suite hotels. The property has a separate area on the second floor where they include meeting space, restaurant seating for breakfast, and the bar. These areas are completely outdated when compared to most Embassy products.
Rooms were missing adequate number of towels and pillows. These had to be requested.
Update to post: day 2: needed new keys. Key machine broken in the morning. We left to theme park. Returned at 4:22 pm to find both rooms had not been cleaned. Called the front desk and was lucky enough (sarcasm) to once again get customer service from Antonio Raisa. Mr Raisa explained that their policy is to have room done before 5 pm. He was unapologetic and continued to show lack of concern for paying guests needs.
Stay away from this property!!!

No no no! Booked this hotel to take advantage of the park and shuttle option to the cruise port. The day of check in we called to reserve a 10:30 shuttle to the cruise port (my check in at the port was scheduled for 11 – 11:30). Over the phone we were told that wouldn’t be a problem. Upon arrival we were informed the shuttle service didn’t even start until 11am and all the shuttles were full until 11:50. It was late and we were tired so we went to our room. After a wild goose chase and visiting 4 separate floors just to find ice (finally got ice on the 10^th floor which is COMPLETELY under construction.) In the morning I went back to the front desk and explained that my check in time at the port started at 11 and explained when I called the day before was told I could a shuttle at 10:30. The manager, Steven, told me to take a taxi. I let him know the whole reason I booked this hotel was for the park and shuttle option so why would I pay for a taxi??? I paid the hotel a higher premium to provide this service for me! A very nice employee, Antonio, was nice enough to call the shuttle service and see if it was at all possible to get us on the 11am shuttle. He said they were able to accommodate us and get us on the 11 am shuttle. So I waited outside for 45 minutes because the shuttle was 30 minutes late! When we board the shuttle I was told the fare was $ 10 per person unless I had a voucher. So back in the lobby I go, very angry and agitated, holding up everyone else on my bus to get our vouchers that were never given to us. Two managers were at the front and nobody seems to know what’s going on. Steven got our vouchers eventually and apologized but really the lack of awareness is unacceptable. If you advertise for people to stay with you for the park and shuttle option for cruisers you should make sure shuttles are on time. There’s no reason you couldn’t have your airport shuttle run us there because while I was sitting waiting for my shuttle I watched the airport shuttle continuously circle the parking lot! That would have kept me a happy customer! Now I’m sitting at the cruise terminal, in the longest line ever, because I was late! Thanks a lot Embassy Suites!

Loved this Hotel. I’ve checked out AMPLE Hotels in the area, even some that are 10 minutes away that are VERY CHEAP. But paying the extra Money, you get a suite! Fridge, Microwave, Living Room, plus a sofa bed in the living room. Had 2 queen size beds, that were SO comfortable. I stayed on the «Premium floor» which was WELL worth it. HBO and 2 TV’s Yes! Plus it is very close downtown, they have a pool with a Jacuzzi, which the pool had a wonderful temperature. The Food was GREAT, the Service was WONDERFUL. They even do certain things where they have a Managers Happy hour. Snacks and drinks! Loved it. Its well worth it to put in the extra money and stay here. I would definitely do it again. They offer Complimentary breakfast also! The view is pretty good also. They even have Valet Parking. My First time in Tampa, and I couldn’t of picked a better place to stay!

Was here for training this week. Didn’t encounter too many employees, but the 2 I did were very friendly. The restrooms near the conference rooms could use some work. They were pretty dirty half way through the day. We were offered fruit, bagels, muffins, coffee, pop and water. Only cream and sugar for the coffee– ugh! I really could have used some milk. I never saw the employee assigned to our room in the morning to ask him to bring some, oh well. Some people ordered lunch in, I choose to go out. We were offered cookies and mixed nuts in the afternoon. The cookies were great– hot and fresh. Just an FYI– parking is in the garage, there are signs posted that it’s $ 8 per day– that’s not true. It’s free!

My co-​workers and I all had a hard time understanding why this hotel receives such mediocre reviews. The shuttle came as soon as I called, had much needed A/​C and the driver chatted non-​stop with the other passengers the whole trip about Colorado and snowboarding of which I know nothing. But that just gave me the advantage when I leapt from the bus and made it to the counter first. This is another Hilton with online check-​in which works quite well. They found my key waiting and handed it to me, so I was literally only about 3 minutes from the shuttle to the room.
As mentioned in my review of the Bay Café, they have a Happy Hour they call a «Manager’s Reception» in the 2^nd floor restaurant which features a roomy deck you can see through the glass doors and many windows that line the west-​facing wall. The snacks they offer change daily and the day I visited they had out dressings, hummus, fresh raw vegetables, potato chips and goldfish crackers. But you can disguise these meager offerings as a meal with disproportionate amounts of alcohol to supplement. The breakfast they offer in the same dining room is leaps and bounds better. One wall has toast, milk, cereal, coffee and pastries. The other side of the room is a kitchen that has free made to order omelets (only as flavorful as you pile on the calories), scrambled eggs, sausages, biscuits, gravy and hot cereal. I can only down a plateful but think of how much you’d normally spend for breakfast in an on-​site restaurant hotel.
The rooms are standard, with nothing that stands out from other Hilton locations. One co-​worker had a few of the skyline while my room looked out at the city. It’s right across from the Westshore Mall if you’re looking for something to do but Florida cities seem much more driveable than other East Coast cities, so most visitors probably have a car to ferry themselves to anything else Tampa has to offer.

3.5 STARS for this Embassy Suites despite it being in one of the worst tourist cities that I have ever traveled to. The freeway and airport proximity is nice but the neighborhood in itself is not very well lit. In other words, I didn’t feel safe walking outside on the streets.
Other good things about this hotel is the lobby which was outfitted with lots of places to sit and mingle. The check-​in area was composed of individual stands and not a traditional big front desk thing. For signing up for their Hilton Honors program, Embassy gave my whole party WiFi coupon codes for each of us to use for our devices for the entire stay. Make sure if you stay there, join their program. It’s free wifi, you won’t have wifi unless you enroll in their program.
As usual, Embassy has their free morning breakfast as well as their evening cocktail happy hour usually composed of beer, wine, and well spirit cocktails. Free booze is free booze so that was cool.
The parking wasn’t free but it was $ 9 per night to self park and the garage is a bit challenging to navigate. None of the hotels that I visited on this recent trip had free hotel parking. Seems like that perk has long gone now.
The beds were OK, the TV was tremendously smaller than what I expected. Is a 40 inch TV not the expectation nowadays? Housekeeping was very attentive to my request for more towels. So why the low-​ish rating? Well it’s Tampa and most likely, a place I won’t come back to. However, if you were to stay somewhere in the area, this place is a decent option.

I’m only giving 2 stars based on past experience at this embassy. One star or LESS would be sufficient for today after speaking with the manager on duty. My husband and I have came to this Embassy, for many years and loved it. Last May however, was a disaster. We arrived to the Westshore Tampa Embassy suites, from Seatte, with a ton of swimming gear for us and the kids (one of our favorite things to do in Florida) to find the pool was closed! This was not even listed on the website, (not until i brought that to their attn, then they listed it) nor told to us when booking, Immediately, that spoiled my check in, the staff was acting as though it wasn’t a big deal and said «they were unaware the pool pieces were breaking off into the pool, until days prior. «The «new «manager said we could take the shuttle to another property to swim whenever we wanted. Well, that’s not exactly what I had in mind. What a pain, really. We did that one time in 8 days. We always have a rental, and no intentions of packing all of our swimming gear to some unknown location, and it was an uncomfortable feeling, knowing this isn’t where you are staying anyway.
Upon entering our room, it was dirty and not cleaned yet. It was around 5 pm. With an entire rack full of 4 people’s luggage, back to the elevator we go, and we were moved to a «new upgraded» room. Well this room was half the size as our usual room !? He (the new Manager) informed us that «he apologizes, but he is new here and didn’t realize the room was half the size». So once again, we’re back in the elevator with all this luggage and exhausted after a 11 hour day of flying. Finally we get to our room! But there are NO towels. Not one. Let me also mention we are certain to always book a balcony room, and fyi, the balconies are locked closed now?(Also not listed on the website) They inform me that «they Apologize but the balconies are unsafe now and are being repaired soon». at this point I had to called the front desk, 5x and we had been here a whole 45 mins?! Made me feel like such a pest, but what else do you do?! I had to do all this? One can imagine the frustration at this point. Let me also mention, they were closing down the breakfast early as well– 4 of the days –20 mins bfor it was over, leaving limited selection. But it gets worse. on the evening of mothers day, after we arrived back from dinner about 8 pm, my dh seemed upset. I asked him what’s wrong? He informs me that he had preordered some mother’s day gifts (chocolates and flowers) through Embassy, upon booking, and apparently the items never came. WOW. !! At this point I Cannot believe this place! I call the front desk, they apologize yet again, and offer us a discount. But still acting as though none of this is a big deal. To be perfectly honest, the «discount» did NOT appease me. I would have rather paid full price, and got what we came for. After returning home, I was still bothered by all this. Basically ruined our vacation. I called Hilton customer service, they gave me some ticket # and emailed my dh stating «the manager of that Embassy, Westshore Blvd. will be contacting him very soon». That never happened. Well, our annual trip is booked again, and immediately I’m remembering our hotel experience. This was our favorite hotel for years, now what. I actually considered giving them another chance to improve our stay, in hopes that the renovations were completed and maybe they have gotten things back together by now. Also thinking that they should consider giving us a discount to return and try them again, to see if it’s back to what it used to be and make for a nice stay — minus all the drama!
When I called Hilton today regarding the «ticket #» & all the issues, she had them listed in her system, etc. after being on the phone with her for 43 mins, while she looked for the «email the manager sent my husband about all this», she could not locate this supposedly sent email. We never seen one. .Ok to the final point, she transfered me to the Embassy, this «manager on duty» says he’s been there for 7 years, and proceeds to inform me that our discount was sufficient enough and they will not be doing anything else for us, the customer. Wow! Now I’m on Unilocal ! I asked him this «So you actually feel and think that giving us a discount last time for all that trouble, really made the stay better»? He replied «yes, I do, I definitely do». Well guess what, I do not. I feel they should have offered SOMETHING, to make for a nice stay! Being a business owner myself, I took offense to this «who cares if we messed up big time and lost a loyal customer» attitude. That’s no way to conduct business ! Get it together ! You have lost a loyal guest and made me go on Unilocal!Thanks again!

Stayed here for one night prior to cruising out. Having access to the shuttle to pick my group up from the airport, take us to a restaurant for dinner and Walmart was absolutely great. Richard the shuttle driver kept us in stitches. The room was clean and neat. The breakfast was wonderful. Ms. Jenita’s buttery grits were the highlight of my breakfast. Next time I’m in Tampa hands down this will be my go to hotel.

Stayed here for a week with work. It was very close to the airport and my office. I used the self-​park parking deck without any issues. The valet staff was very friendly, even though I didn’t use their services. They spoke to me every single time I arrived and departed the hotel. We used the shuttle services each night for dinner and had friendly/​engaged drivers each time.
The lobby staff and cleaning crew were pleasant. I received great service from the folks in the breakfast area. They had a great selection of breakfast food, including a waffle maker, hot food bar and made-​to-​order omelettes. The manager’s reception each evening was the icing on the cake. They offered complimentary hors d’oeuvres and you can get any drink (not just cheap wine and beer) for free and enjoy it inside or on a nice balcony. My coworkers and I enjoyed meeting there each day instead of being cooped up in our rooms. We also had a chance to meet other guests.
I never used the pool but it seemed nice and other guests were there. I did visit the gym which had just enough — a couple of ellipticals/​treadmills, one weight machine and a few free weights.
The only reason I’m not giving 5 stars is because the building is very old and there were some issues in my room. I had a stained tub, hole in ceiling, lampshade with water damage, lampshade with holes, the bedroom door wouldn’t close & mis-​match paint in living area and bathroom. It didn’t feel extremely dirty, just not fresh. They need to update/​clean up some things and it would help. The size and layout of the room was good. The lobby and dining areas seemed well maintained and decorated well.
Despite the few issues with the old building, I would still recommend this hotel and I would stay here again.

An older Embassy Suites, centrally located with easy access to many Tampa locales. We did have an issue with the room location when we originally checked in, but the front desk was able to room change us quickly. The room was quite large, but again is a bit older.
Best part of the stay for me was the complimentary breakfast! A great hot breakfast spread, including a made to order omelet station, my favorite. The breakfast room was nice, with indoor and outdoor seating options.
Parking at this property is in a garage. It was slightly awkward to access, but the free parking was definitely appreciated.
It suited my friend and I’s visit purposes and was convenient accommodation.

The best thing about this embassy suites was the location, as it’s situated right off of the interstate, allowing you to get anywhere quickly. The room suites were extremely spacious (newer properties are rarely so spacious) and the outdoor breakfast patio overlooking a huge pool was awesome. There were some minor issues, however. My room had a shower faucet that was super flimsy that its handle almost broke off. Also, my toilet had a small leak, and was super loud when the tank periodically filled back up in the middle of the night.

Although I live in Tampa, this has been my pit stop\Home base for the past few weeks, So I feel like I can give a pretty good review.
I’ll discuss the bad first since I only have 1. The rooms I have seen need an upgrade in the worst way. You know… replace the carpeting, that 80’s furniture, a few coats of paint and VOILA! There are nice features in the room LIKE THE FULL CLOSET, HIS and HER SINKS, The comfy beds, the incredible views, a table to dine on in the room and the kitchenette area. All of these amenities outweigh the slightly dated décor INSIDE the rooms. There is absolutely no evidence of this anywhere else.
The real winner here is THE SERVICE and attention to detail. They sent my friend cheesecake for her birthday, for all of us! I thought that was one of those mythical above and beyond gestures we hear about from time to time. Everyone that I’ve encountered, Jesse, Javier, Jeremy Robert, All of the valet guys, are always upbeat and fun to encounter. They are always on point and it seems as if nothing is too much or a burden to these guys! From what I hear, they have a happy hour every day for their guests!
They have an ABSOLUTELY AMAZING complimentary breakfast that runs until 10:30 on the weekends. There’s made to order omelets. I SAID MADE TO ORDER OMELETS!!! With EGG WHITES AS AN OPTION!!! Ugh. This breakfast is stupendous and it’s never over crowded or depleted of food. I don’t know if they’re having the sausage links shipped directly from Heaven’s personal chefs but uh… I can eat them by the case. This is one of the best hotel breakfast offerings I’ve had in a long long time.
It’s located a stone’s throw from WestShore plaza, South Tampa’s best dining options, I-​275, and all of Kennedy. I’d say it’s pretty hard to do better than that. Even if you don’t have a car, you could cross the street and have things to do AND a cab or Über ride to International would be inexpensive.
However…I’d be remiss if I didn’t mention ALITTLEISSUEWITHMYFRIENDSHUSBANDSCARTHATRESULTEDIN­ITEMSMISSINGFROMHISCARWITHOUTHISCONSENTWHILEPARKED­INTHEGARAGE. ANABSOLUTENONO!!!
Overall, I think this is a pretty Great place to stay!!! However, Valet is $ 15. Ummm, it’s $ 36 in New Orleans on Canal. So… yea. Valet is expensive everywhere.

This is a good location, near the airport and two malls. The staff is great, facilities are good, but the rooms are worn and old. The lobby and other common areas of the hotel are clean and updated. I just wish they did something with the rooms. They are in worn and need a much needed facelift. Plus most places now have free WiFi… not this place. Hilton chains still try to work you for a WiFi.
Like I said before, it’s a great location because of the malls and plenty of places to eat very close by. There are other hotels in the Westshore area, so I’ll probably find another place to stay when I go back.

I was lucky enough to visit the Embassy Suites in Tampa twice this year. I’m working on remaining the check-​in «Duchess of the Swimming Pool».
Although it’s an older hotel, it has it’s perks with the larger rooms with kitchettes, complimentary breakfast and a free manager’s happy hour from 5:30 t0 7:30 every day. Plus the rate was affordable for our longer stay.

Boy, did I think I had picked the wrong hotel after I read some of the other reviews. Don’t get me wrong it’s not the best place I’ve stayed but it’s definitely not the worst either. I found the beds to be comfortable, the rooms and plenty of space, the bathrooms were in decent shape and overall it was quite and the breakfast was good. They definitely need to renovate areas but overall I was pleasantly surprised.