Jerry Ulm Dodge

The people who work here are extremely nice and helpful! I went and got an oil change this week and the lady at the front (has red hair) and another lady named Leslie were so friendly and made it an enjoyable experience for just a simple oil change. Wanted to share because everyone who works in customer service should learn from these two ladies :-)

Thanks Mike in Sales and everyone in Finance. Everyone bent over backwards and went above and beyond. I appreciate you! Would recommend

NOTE: This review is strictly on the service department at Jerry Ulm Dodge. I have not purchased a vehicle nor spoken to anyone out side of the service department.
Shortly after moving to Tampa, I was getting close to my mileage limit and needed an oil change. I contacted Jerry Ulm for an appointment. They were able to get me in same day. I also told them my check engine light had just come on for which they told me a separate appointment would be required since they had to be able to get in touch with Chrysler if needed. The oil change was done super fast and when I was given my car, the young man told me he had noticed the light and ran my codes. He double checked the turbo and found it was fully charged. He cleared the code and I didn’t have to come back for another appointment!
A few months later, the Bluetooth screen was «stuck» on my UConnect and my check engine light had blinked on and then disappeared. I made an appointment and dropped off my car. I was able to drop it off before work and a shuttle service was available. Brian from the service department was amazing. He called me a couple times to give me updates and let me know what had and had not been found. He also pointed out all the benefits I had with my warranty, including a rental car since they were unable to resolve the problem same day. He offered to set up the shuttle to pick me up so I could get a rental.
I got a call bright and early the next day from Brian advising the part they needed had arrived and gave me a break down of what had caused the check engine light to blink on and off. He gave me a break down of everything done and advised my car was available for pick up any time I needed. He also told me my tire tread was about half gone and gave me some figures should I want to replace my tired with them in the future. Looks like I found a spot for all my Dart’s service needs in Tampa.

I went to Jerry I’m dodging a couple days ago I talked to Larry the certified preowned sales manager Chris and Jimmy assisted me and my wife and the purchase of a 2013 Dodge grand Caravan it was the most wonderful experience we have ever had at a dealership they gave us a great quote gave me a very good offer on my trade-​inI had the keys to my car within two hours Kevin the finance manager was very professional goddess in and out with the paperwork and even offered a wonderful warranty which we purchased it was late at night we were his last customer he even offered us snacks and a drink while we waited for the paperwork to be finalized I will definitely Go back to purchase another vehicle

Shop took several months to finally match a paint repair job they committed to, then repeatedly botched. Piled dirty parts in seat, got dirt all over floor mats, then returned the car dirty. Refused to take responsibility. Fired the man working on the car originally, yet still their customer service was below average. Just astounding that they run their service shop this way. Went to another shop finally after the insurance company approved it, and got the car fixed in A WEEK.

I’ve always gotten my oil changed here because they had a great special for $ 39.95. When you bought 1 you got the next 3 free, but that’s now gone up to $ 59.95, it was a real bummer when I found that out this morning, but still got my oil changed today.

Amazing oil change experience! Everyone was incredibly pleasant, the price was reasonable, and I was in and out in 40 minutes. Highly recommended!

I got my Jeep from Jerry Ulm 3 years ago and have taken it to be serviced there without any issues at all. I always worked with Carlos and he has been efficient, honest, and courteous.
This most recent visit I worked with a consultant with whom I’d never spoken, as Carlos was unavailable. I brought my car in for some maintenance (fluid flush, spark plugs, etc.) and to fix an air conditioning problem.
After spending $ 800 with them, I picked it up only to hear a disturbing noise coming from the rear rotors. As you can imagine, I was a little frustrated to have spent so much money only to have a NEW problem arise after it had been serviced.
The consultant quoted me an extra $ 200 for a repair on a problem that seemingly appeared out of the blue. It turns out, the rotors just needed to be cleaned off & I was not charged… okay? I don’t know where the problem came from, but I do know that it was a terribly frustrating issue to get the run around from the consultant, quoting prices and being generally blasé about the fact that THEY CAUSED A NEW PROBLEM.
Don’t get me wrong, I’ve never been mistreated, but I have lost a little bit of trust for them and am happy to bring my business elsewhere.

Every time I have come in I have received quick service. You will naturally be told what else you need but you will get honest opinions if the task is easier to do yourself, like change wiper blades. Which is cheaper at an autozone where they will do it for you.

Went for a oil change was in and out in less than 30 minutes. They do try to up sale you on everything but just say no.

I have purchased two vehicles from them and continue to have service done on the one that I still own. They are friendly and courteous. Their new online reservation system makes bringing your vehicle in for maintenance a whole lot easier. They also have a pull in line for quick services like tire rotations, oil changes, massages, shaves ok just kidding they just do automotive but they do it fast and they do it well. Right now they are even still offering buy one oil change and get two free (Now thats a great deal).