Internal Revenue Office

This place is beyond horrible for a government office. I have been waiting 2 hours outside! It’s been open for 3 hours… but they make you wait outside and about every half hour bring in about 2 to 5 people. It’s insane. I have never, ever seen it slow so for a government office. Get more workers and lose these rentacops.

I don’t wish this torture for anyone. I heard that I was a lucky one though. Usually you stand outside in the florida heat with no shade for about 2 hours then finally get inside to get a number and sit for another 2 hours until someone helps you. I went in for paperwork that took physically 2 minutes. I don’t understand why they don’t have a receptionist and THEN another attendant that just prints paperwork not a receptionist doing 4 jobs. The lady was very cordial. The security guard… i’m sure his job suck which is why he was rude but oh well. You have to be there and you have to wait. so good luck! Atleast there’s a/​c and they let you text and play games (no calls though).

This place is a joke. They «field assistance» person named Kenyon just sits there and talks about her life to the other staff and ignores blatantly the person standing in front of her information desk. I had to jump in and just ask my question so she would shut up. Anything you ask she’ll tell you in her weird way «I don’t know if I can get you in today», mind you I came two days in a row. I guess that’s easier than having to actually work!

If I could I wouln’t give them any stars. I hate this place, I hate this place I hate this place. I know it’s the IRS what could I really expect. My mom and I sat outside for 2 ½ hours waiting for them to open (now remind you my mom got there at 5:50 a.m. and there was 4 people ahead of her), but not really sure what difference it makes. Once they did open they put us all in two seperate lines, so getting there early was almost a waste of time. Yeah granted we were near the head of our line however they started taking people in the second line first. So we sat in our line for another 45 mins before we were even seen by anyone to try and help. Oh and the lady that was to help us knew less than we knew. I swear they teach these people to say «I don’t know that answer you’ll have to talk to someone else» I’d like to know who the final person is that I need to talk to cause I’ve talked to about 10 people for my issue. The reason I had to go down here is due to last year my I.D. was stolen and used to file taxes. So they finally got that all figured out late last year and my info is all red flagged. I thought this year would be so much easier to file. I just want my refund that’s all. GEEZ.