Homewood Suites by Hilton

I regret that I don’t post more the positive experiences that I have at hotels as there are many examples (even this week at the Omni Grand in Jacksonville and the Marriott at Hollywood Beach) but I promise to do better. Now back to this hotel. Tampa hotels were pretty sold out so I thought I would give this place a shot. The shuttle service between TPA and the hotel was great. Pulling up to the hotel I was optimistic. From the outside it looks great. Check in was pleasant and I was thanked more than once for my loyalty to Hilton Honors. In fact, I was upgraded to a two bedroom suite. That’s about all I can say that is positive. The rooms are worn out per what I would expect. Both bathrooms were simply not up to par. The Wallpaper is peeling off, wall tiles are separated from the wall. In general, in my opinion, it’s just not very clean. The bed I selected, feels like my mattress in college. On a positive note, there is a nice bar that serves food in the HGI across the street.

Hotel room, at least the one I am in, is dirty. As in stained carpets, walls, and a horrible odor. I know this hotel is a few years old but it doesn’t seem consistent with the Hilton brand at all. The room I’m in wasn’t cleaned well (or at all) before we got in, as there was stuff on the floor, crumbs on the chair, and trash in one of the trash cans. Linens for beds are just a cover, not a sheet. I have stayed at other Homewood Suite and this one isn’t on par with others.

BEDBUGS! Have stayed at this hotel many times before and the staff could not be nicer but the hotel has gone down hill. Not as clean as has been in the past and on top of that our room was infested with bedbugs. my sister and I were bitten all over our bodies… at least 20 bites on each arm plus legs. NIGHTMARE. Now we have to deal with infumigating our homes to get ride of infestation. The hotel refunded our money but what about the dr bills and cost of exterminator back in New York. I know it could happen anywhere but will definitely not be returning to this hotel.

* woken up by construction noise and spotlights next door at 4am
* front desk employee was rude about us moving rooms
* had to wait an hour for the shuttle because the first time we called the employee forgot to actually tell the shuttle we needed to be picked up
* roach in room
When I contacted corporate with these problems they sent me a few nice emails then stopped responding entirely. The staff at the hotel weren’t of any more help when these problems were brought up.
They put on a nice front but I’m disappointed I gave them my business.

Lesson of the day: all Homewood Suites are not newly constructed and modern. I have been in Tampa for a few hours now and highly uncomfortable. My experience from the parking garage to the room has been seriously undesirable. Old smelly hotel, have to walk up 2 levels in dark parking garage to access hotel front, antiquated room Furniture and the worse, a dirty blanket in the closet with several strands of hair on it. What i am expecting next is a mouse to crawl across the floor and IM CHECKING OUT ASAP! #bigmistake #brandconsistencynegative #istomorrowfriday #disgusted

This was my first time staying at a homewood suites and I was pleasantly surprised. My company booked us here for our training/​conference and the took pretty good care of us. The rooms where spacious and perfect for our group get together and meeting.
I also liked the different options available for breakfast. When you stay somewhere for several days at a time its nice to have a little variety.

Clean. Good breakfast. Airport shuttle was prompt.
Rooms were a little small in 1-​bedroom suite, for four people.
We didn’t have to use a toll road when we drove around.

CON:
I have to give this place 2 stars because our original room, 509, flooded when the hose on the ice maker came undone. And I am not talking just a little water. The carpet was saturated in the living area. in addition, one of the shelves in the fridge was missing. Also, when we first arrived, one of the elevators was broken.
PROS: 5 stars for the service
Because of the Outback Bowl, (Go Vols) the place was packed. Luckily, there was one room, that the manager, Jim, had available at the time. He let us go there to shower, and get ready for the day, which I greatly appreciated since room 509 was soaked. He then moved us to room 510 which was great. The front desk helper, Holly, was also a lifesaver. She immediately got Jim, and they comped us the night for our troubles. They also gave us complementary snacks.
Also, the breakfast was nice, along with the complementary wine and cheese hour.
Would stay here again if the Vols make it back to Tampa. (but not in room 509, talk about mold)

I just recently completed a trip to the Homewood suites. The hotel was fairly new and the service at the desk was very good. The rooms, with complementary breakfast and some small dinner snacks and coffee throughout the day. The hotel is very close to the airport offers a free shuttle which also takes you to the two big malls nearby which contain lots of restaurants and shopping. The hotel also offers free parking which is nice as other hotels in the area stuff we charge for parking. The hotel is close to the stadium if you’re catching the football game and is very assessable to the two major highways in the area.

I stayed here for 2 weeks while on business and worked nights. I got woken up a few times from doors closing but the hotel was mostly quiet and close to the airport. I like the exercise room and you can’t beat breakfast and dinner on the hotel. I like this hotel but my only issue is that you can not walk to any restaurants or bars.

On an impromptu trip to Tampa we found ourselves searching the
app for a hotel near the Tampa airport to be closer to a family member who was also visiting in the area. This hotel came up search after search. We were looking for something a little less expensive for such a short trip, but this hotel met all of our needs. Now that I have children, my hotel selections have changed. A hotel with a pool and free breakfast (mainly because a 2 yo will waste most of it) are at the top of my list. Lucky for us, this hotel had both. While this hotel was not our choice, it was still a great pick.
Entering the property from the main street, you notice that there are several other hotels (and restaurants) in a well lit cul de sac. Immediately there is a level of safety you feel. If you are luck enough, you can find parking in the front of the hotel. If not, the hotel sits next to garage complimentary parking with easy access to the hotel entrance. The lobby, hallways and rooms were all very clean and the service was good. There were not major hiccups. While we were not able to utilize all of the amenities, I did enjoy my stay.

If you are looking for no internet access, zero cell reception and a pool full of children, stay here.

Next time I would stay at hilton garden inn across the street. The lobby is nicer and there’s a restaurant in the lobby along with a Starbucks. In addition, they had a hot tub. We had a pool and a basketball court.
The room was fine and reception was great but the breakfast was a little slow. We were there on a weekend so could not enjoy the free meal there. They did turn on the fire pit at night though.

BED BUGS!!!
We checked in 1÷16÷14 and on 1÷17÷14 we woke up with a ton of bug bites ALL OVER our body and face! I tried to speak with the manager «Patsy» and finally when I got a hold of her she was the rudest, most unprofessional person I have EVER had to deal with. She basically did not care what had happened to me. She refunded us for that night and gave us 2 bottle of wine, thinking this was going to make everything ok. SERIOUSLY!!! The people that were bit don’t even drink!!! Then they took our pajamas to wash and lost them! Some of us had then wash all of our clothes to avoid bringing and bed bugs back home and when we got them back they were ALL ruined! My face swelled up so bad that I couldn’t open my right eye. Both arms were swollen to the point that the skin started tearing. I tried to show them and demanded they do more than just refund us one night considering the extend of our injury well Patsy basically said she didn’t care. We were there for a total of 3 nights and all 3 were horrible! Our whole trip was ruined!

I would just like to start off with saying WOW! My family and I have been staying here for almost a month now and on my day of checkout, I feel the need to review. Our home had a flood and that’s why we’ve been out of our house. This hotel has gone above and beyond to make sure my family and puppy was taken care of. They knew our names and welcomed us like a family.
The hotel itself was great. Not just the staff. It was clean and organized and again CLEAN!!! The food was good and you can’t beat the breakfast buffet. Also, the pool was. Nice during a hot day in Tampa. This place is quiet and you would think with animals that it wouldn’t be.
Now back to the service, which in my book is the most important thing. Now I’ve worked for Hilton for 3 years before I had my daughter and I understand why the push customer service but this place just goes above and beyond. Matthew was my favorite ! He was so polite and kind behind the front desk and always had a smile on his face. I would also like to thank Mary for her kind hospitality ! My puppy timmy would like to thank Phyllis and we hope she gets better soon !
Again. Thank you guys for everything ! If we have a house emergency again, we know where we will be staying !!!

Very clean, very nice and absolutely Homewood like :-)

Very nice. Stayed in a two room suite, 3 TV’s, full sized fridge, microwave, coffee maker and the list goes on and on. Very fair price, we will stay here again.

First off, thanks to Rebecca on a heads up for the pillows. I can’t stand down pillows, so I called beforehand and had them put real foam pillow in my room instead.
This is a cute little hotel… with the nice breakfast in the morning and social hour every evening Mon-​Thurs. The reason I didn’t give it 5 stars is that my room apparently was a black hole for cell phone reception (actually most of the hotel). Absolutely no signal… weird. Second, the fitness room has only a couple cardio machines and some free weights. So it was definitely hard to get some weight training in. It would be neat if they worked out a deal with a local gym that guests could visit for a small fee… especially since people who stay at this Extended-​stay hotels might want a place to work out.
Super friendly front staff.
*Make sure you sign up for the Hilton Honors program before your stay, and enjoy free Wi-​fi in your room*

4.5 stars. The ONLY reason I’m not giving it 5 stars is that the pillows just did not work for me. They’re the fluffy feather kind that look really nice, but as soon as you put your head down they’re flat. I’m a one pillow user normally, but I have some neck and back issues. Two of these were insufficient, and my neck and back were pretty sore.
But the hotel itself is excellent. Free hot breakfast in the morning. Free social hour (dinner, wine, beer) in the evenings Monday — Thursday. Its a suite, so there’s a kitchen, complete with full fridge, stove, and dishwasher. Service was excellent, and mad props to the management team who, when the dinner area was overrun by the two college baseball teams who seemed to be just hanging out, cleared the area so other people could sit and eat. The hotel did a great job managing all those college guys PLUS the high school group that came in mid-​week, and I never felt as though they were out of control on the property.
While this hotel convenient to the aiport, quiet, and has ample free parking in a garage shared by several if the Avion Park businesses, there is NOTHING else within walking distance. If someone built a drugstore or even a 7 – 11 on that block, they could make bank.
Oh, and hooray for free wi-​fi! Hotels that still make you pay for it automatically go down a star in my book.
Building up my Hilton points is a good thing, and I think that if I go to Tampa again, I’d definitely try to stay here.

Fantastic hotel. This is a limited service property, but they do a great job with their limited services. Breakfast in the morning isn’t gourmet, but there is a great selection and the coffee is good and hot. We didn’t hit the evening cocktail reception, but the hot dogs did smell good.
Rooms are clean, and the kitchens are very well equipped. Staying for five days was a lot easier with a full-​size fridge and dish washer.
At night, we sat outside by the gas fire pit, smoking cigars. There was pool, too. Also, two nice seating areas with big, comfy couches and tables. Way to go, Hilton.