Advantage Rent A Car

This place is so so bad. The Customer wait was out the door with 2 staff working. Stay with the major rental agencies that are at the airport. Avoid this mess.

I would say look at the rest of the reviews and that is enough explanation. They were honestly the most inept people and ended up sending me back to the airport to boom a car from their competitors… so they clearly don’t even want your business anyway! Stay away!
The $ 1 or two saved is NOT worth the hassle of dealing with these people! You couldn’t pay me enough to try them again!
Side note: hertz and dollar (I ended up goin w) were very helpful and open 24 hrs!

had a terrible experience at Payless so came to advantage. there was a long que but that can’t be helped sometimes. when we arrived at the counter the lady was super helpful and friendly. didn’t feel pressured it to getting there insurance we got seen and out in 15 mins. car was a little dirty but pretty nice

It’s cheaper for a reason. The lines here are crazy, just the way you don’t want to start your vacay. They have one slow person working with at least 15 people in front and more arriving as I type. I’ve been here 30 mins already, which isn’t fun after a long flight, and the in-​laws are waiting to start thanksgiving. My advice: pay the extra and rent from the airport. 35 mins later and I’m still here. We just saw one of the attendants casually smoking for 15 mins as the line got longer and longer. A 1 hour wait is normal. They really don’t care.

I picked this rental company because of the price, which was the lowest I could find. My only complaint was the long waiting time for the shuttle at the airport. The lady who checked me in, the shuttle driver, and guy who checked my car upon rental return were all nice. I had a Toyota yaris, which was in decent shape. Overall, my experience exceeded my expectations, especially considering many of the other negative reviews on here.

Thieves and scammers! BEWARE of this company! My husband and I were in town for a wedding, we rented a car, it looked perfectly fine when we checked it out minus a few bumps n scratches which we claimed on the rental form when you exit out the gate. We returned the car a few days later and they said there was a dime sized knick in the front glass window. Okay, we will get with our insurance and we will get back with their insurance company to figure out where this dime sized knick came from, possibly a small rock flew into the window? Not that we know of. But It was nothing major and there was no other damage.
Well guess what??? A month later they send us a packet complete with pictures of the front car window and NO LIE they have either bashed it in themselves or another renter cracked the glass from upper drivers side window all the way across to lower passenger side window. A HUGE crack the length of the window! I couldn’t believe my eyes! This company is seriously going to try and pin a horribly cracked front window on us when they themselves signed off on the car during return as only a dime sized knick. Really??? We have the exit paper to prove this (which the guy tried to keep) but my husband said no it belongs to us. What type of disgusting business scams people like this? Not only are we reporting them to the BBB, writing reviews, but my lawyer will now get involved. I wonder how long they have been pulling this switch a roo and scamming innocent people. I am shocked and disgusted at this company! Do NOT rent from the unless you want a huge bill, and to be falsely accused of something that definitely never happened. I can’t even give them a star except I’m forced to in order to post this review.

This attendant was RUDE. Wrong in his assumption that we needed to wait for him to check us out and started cursing at us when we had to rush into the shuttle … However, the gals behind the counter late night, and the guy who gives out the keys were very friendly and referred me to the Columbia restaurant; an awesome suggestion that had impressed my guest. In the end, it’s the last person you see that leaves the lasting impression and that guy was a kook.

I have been sitting here for 45 minutes waiting to pick up my car! The location is not at the air port. One customer service rep who can get your car. Receptionist is super rude. Im trying to be patient but this is ridiculous!!! Ohhh yeah they are out of GPS– really!
Just breathe!

Got a brand new car. Having to take the shuttle bus from the airport was no big deal. When I returned the car check-​in was quick and easy. My only complaint is the shuttle bus driver dropped people off from the airport, went inside and the took off for the airport without saying a word to the folks sitting in the outside waiting area!!! Disappointing.

AVOID. Long ways from the airport. Infrequent shuttle service. Long wait at the counter. Pushy sales guys. Advantage does not open until 6am, and the drop off service is handled by a 3^rd party. If you have an early flight, you have to leave the car at another location and pay extra for parking. Advantage does not give you any printed directions and it can be very stressful looking for the alternate drop-​off location in the middle of the night. Will not do business with them again.

Horrible and unprofessional! DO NOT START YOUR VACATION like this … This is off site, shuttle runs every 20 minutes they say … Although we waited 30 minutes for it … At the rental place there were 4 people in front of us waiting, but 2 counters open… So I thought now problem! Somehow however that took 1.5 hours until we finally got a car… Then when I turned the car on, it flashed oil change needed … At that point however, I just wanted to get out of there as fast as possible!!!

I originally rented from this company in February of 2013 and had a terrible experience… Flat tire, leading to a missed flight, etc.
8 months later, in OCTOBER, a third party bill collector contacts me to charge me for the flat tire, new tire, and the days the car was out of service. This bill collecting company out of Salt Lake City and Advantage both were not helpful with this situation. I disputed these charges to both companies and after about a month of back and forth, the billing agency dropped the claim against me. To recap: Rented in Feb of 2013. Hard up sell, car had terrible alignment and deferred maintenance. Flat tire resulted from poor alignment (tire rubbing on car body). Advantage did not help, instead FHP rescued me and their roadside service inflated the spare and changed the tire for free. 8 months later a collections agency asks for $ 150 from this incident. I prevail 9 months after the original rental.

Advantage Rent A Car is a good reason for Unilocal to have zero stars as an option. I’ve traveled globally and rented cars over 100 times. Advantage is far and beyond the worst experience I’ve ever had with any rental car company, anywhere.
We arrived around 10am on a nice, sunny (hot) Florida day. Despite having a reservation for our arrival time, we waited over 45 minutes just to talk to someone. I was sold an «upgrade» to a VW Passat. The first car they brought smelled badly of smoke and had a heavily stained interior. I asked for a different one, they said they didn’t have one. I pointed at a white Passat parked off to the side, they said I could rent it. It was dirty and looked well used, but the interior was clean and after standing around for an hour in the Florida sun with my wife and 7 year old twins, I was just ready to get the hell out of there.
We loaded up our stuff and drove the 2 hours to our hotel. While unloading our luggage, I noticed an odd dent in the trunk of the car. I called Advantage immediately to let them know it was there and that I hadn’t noticed it prior to leaving the lot. They said it was noted on the account and would be fine. We carried on with our vacation.
When returning the car, I was asked to fill out a damage slip. I filled it out, indicating that it was pre-​existing damage. I suspect the reason this car wasn’t in the rental line in the first place was due to this damage. I was told again that it would «be OK».
It wasn’t: 2 weeks later I got a call from Keith at Purco Fleet Services, who had been assigned to investigate my «accident». Shortly following that came a bill for $ 650, on a car that was beat to shit before I ever drove it. Thankfully I’d paid with American Express, which includes coverage for claims such as these. My out of pocket was only $ 160, my time spent on this was worth a lot more.
I rent cars a couple of times a month. I will never, ever, ever, ever even consider going near Advantage Rent A Car, anywhere, ever again. You shouldn’t either. Seriously, don’t even consider this dirtbag company an option. The savings aren’t worth it.

Only reason I ended up here was because the company I booked with was out of cars even though I had made a reservation. Based on the reviews I would never have come close to this place. Low class, hard selling rental company. It took over an hour to get in and out of this place, they said they would match my existing reservation and came back to me with a 600 quote even after my «discount» and he even added unlimited miles for free?! lol thanks!
They should name this place disadvantage. I would rather go thru mechanical engineering school again than rent from this place again. If for whatever reason anyone decides to still rent from here please give yourself plenty of time before and after drop off since even the shuttle is slow in this place.

My inlaws reserved a vehicle through Advantage about 4 months ago. They confirmed the reservation a few days before their trip, then flew down here from Canada. When they got off of their plane and arrived at the car rental, they were told that Advantage had *no* cars in stock.
What sort of company accepts a reservation, and confirms it — and then does not have the car in stock? Their mess up meant my inlaws had to go to another rental place and spend an extra $ 500 to get a car that day.
The Advantage employees were very rude and unhelpful. We will never use this company again.

GAR-​BAGE. Shuttle from the airport to this location was practically non-​existant. Staff was rude, and their location has now changed to a trailer in a parking lot, instead of their other previous location. Advantage as a company has now apparently been ‘spun off’ by Hertz, which used to be their parent company. If this location is an indication, I can see why.
My receipt for the rental says 116.89 on 1/12(completion), which is what I was quoted. The posted charge on my card from ¹⁄₈ is 316.89. The other $ 200 is explainable– they put a hold on debit cards. The problem is… they now don’t know how to release it? No damage to the car or anything– but they’re just confused about how to release it.
Oh, and from a customer service standpoint– you call corporate, who says…“You have to call the location direct”. Calling location direct gets a phone that just rings and rings. Occassionally, you get a voicemail box that’s full, so you can’t leave a message anyhow.
OH! *****MOST IMPORTANTLY******. Given that this is an OFF TERMINAL location, they don’t open until 530AM. So guess what??? If you have a 6AM, 7AM, etc. flight– you won’t be making it… do not rent from this company for a million other reasons… but ESPECIALLY if you take early flights– you’ll miss it because there’s no shuttle till 530, etc.

Do not ever use this rental service. The employees are rude and mentally unfit to be doing anything they have been hired to do. They try to up sell you things repeatedly for up to 30 minutes and its literally awkward and weird and uncomfortable. Do not do not use this service of you have any other options… and honestly I’m not the kind of person who writes reviews or really give a fuck if a company is being poorly operated but this place is literally out of control.
12/​19/​12-​Just had to add this gem of an experience that happened once I returned home, an employee who stated his name was Ernesto called twice BEFORE 7am to tell us that our car (which was returned on Sunday) had not been returned. Our deposit also has still not been returned. I suggest for future hiring that advantage hired people with at least a high school education who know how to read clocks.

Worst experience ever!!!
The employees were extremely rude and relentlessly tried to upsell my father who had a reservation. When we declined the employee tried to make us feel like we were crazy then basically threw the keys at us and to us to «click the alarm until we found it.» This is the first time I have used Unilocal to write a negative review. Beware before you rent here because these guys will try to push you around like a wet rag!

Oy, what a miserable, low-​class place. Damn you, Priceline, damn you to hell.
The scamming, ghettto counter attendants tried to scam eveyone into «upgrades.» When I politely declined, he demanded to know why… so I told him.
«Uh, pre-​selling gas isn’t an upgrade. The only way to save $ 5 is to bring the car back on fumes. Any idiot knows that. I hope.»
He gave me an old fashioned prison scowl for that. You know, the look that says, «I’m gonna shank you in the shower – but first I’m gonna take the last cent of your vacation funds from your Bermuda shorts.»
On a side-​note: Why is it that ex cons can only get jobs as cooks and rent-​a-​car guys? But I digress…
Anyhow, come to find out that — miracle of miracles — they didn’t have our car available. You know, the car we reserved. And paid for. Wow, imagine that. I must be the only schmuck that ever happened to. Well, actually not, as the others in line were in the same situation.
I listened as he explained that although he didn’t have their car, he’d be happy to upgrade them for only $ 69.95. And they charge $ 10/​day to add a driver.
I’d recommend that you save yourself the hassle and just go with a nationally recognized group (Avis, Hertz, Enterprise, etc.).
I detest this place. Stay away! Seriously, this is THE shoddiest, dirtiest, creepiest, scammiest car rental place I’ve ever patronized.
I’m coming after you next, Shatner!

Waited an HOUR for the shuttle from the airport. Once we arrived, there was a line out the door of about five people waiting in the hot sun. They had two employees. Getting the car was rough. They consider the Chevy Cruze a full-​size car for instance, and the keyless remote malfunctioned. The trunk opened one time for us, no more. The doors refused to unlock; we had to troubleshoot the remote to get it to function at all so we could get the car open. They will try to up sell you on everything, including «$ 13/​day satillite radio», which, when we refused, was thrown in for «free». It took us an additional 45 minutes to acquire our car. Returning it was just as bad.
Do NOT rent from these guys-​not a class act. Con-​artists.