Urban Hound Tacoma

I was looking for a day care for my 7 month small breed pup. I called Urban Hound on a Monday they said I could bring him in any day 8am-​11am. I said I would bring him on Wednesday she said that works and also advised me to bring current shot records. Wednesday at 8:45 after driving around to find a parking spot for 5 minutes. The person at the front desk asked if she could help I said I was here for a meet and greet. She wasn’t friendly or welcome at all and said was I expecting you I don’t have you down. I said I called Monday and was told anytime would work. She said well I don’t remember. I should have walked out then. She didn’t invite me to tour the facility she just took my puppy and said to be back at 10:30. This didn’t feel right to me but for some crazy reason I did it. I came back at 10:15. She brought my pup up and said «well he didn’t pass or fail». She said he greeted the other dogs then proceeded to sit by the fate and cry the entire time. We’ll he obviously needed to be comforted as he is a pup and it was a new place. So I should have followed my gut and left in the beginning. I will NOT be taking my dog there Ever! As I was leaving she did a lot of back peddling and said well we could take him it didn’t fail. He might not have but they sure did. I felt the bad vibe when I walked through the door the first time and so did my h pup.

Stephanie, and staff are great. My dogs come home happy, and worn out. Their webcam allows you to see firsthand the great treatment the pups are receiving.
Great daycare!

Urban Hound is the best doggy daycare in Tacoma! Before taking our lab puppy we looked into a few different daycares and by far this is the best run, cleanliest daycare with the most caring staff. Our lab puppy has been going 3 days a week since December and he is treated like one of the family. Our puppy loves the daycare so much that he actually stops at the door on weekends when we are on walks hoping to go in and play. I can’t say enough about the staff and how they take care of our little guy!
I was shocked when reading the poor reviews because they certainly do not accurately describe our experience with such a great business. To the previous reviewer I’d like to direct you to the ASPCA website link on bloat and the actual causes:
Again, I can’t say enough about the care and love our puppy receives here. They are AMAZING!!!

I agree with other reviews with a sadder story to tell: I took my dog there many times. The owners — two guys of unknown name and origin — were there for all of two weeks before they disappeared completely and left others in charge.
I know this because… my dog got sick after being there (he got bloat, just about died, had to have $ 4k surgery). The vet at Durango said that he found «M&M-sized» kibble in his stomach during surgery. We don’t have that kibble at home — only huge kibble for a huge dog. So when I tried calling Hannah, who groomed him that day — to ask if she knew how he had gotten food, she never called me back. OK. I then tried the front desk. Leah, a helpful person, answered, and when I said I’d like to talk to the owners to find out what happened to my boy that day while in their care, she said she didn’t even know how to contact the owners. She said they never come by, and I got the impression she had never met them.
So, I now have a dog with heart complications from bloat, an overloaded credit card, and no answers. I will NEVER take him there again.

My dog LOVES going to Urban Hound! The minute we walk in the door her tail starts going and the excited whining starts (she’s part German Shepherd). I hand her over and she doesn’t even care when I walk out the front door The place smells great and is actually pretty quiet considering it’s a doggie daycare. What I love the most, though, is that there is a cutoff on the number of dogs allowed in for daycare everyday (I do believe it’s 40 – 45). Having too many dogs and not enough staff is dangerous, so this is one of many reasons why I love taking my dog to Urban Hound. There is always one or two people downstairs with the dogs making sure that everyone is getting along. I feel that my dog is very well taken care of when she’s there. She always comes home in great shape. I definitely recommend bringing your dog to Urban Hound!

DO NOT USE URBAN HOUND!!! If you want a Dog Sitting Business that hires people who are good with animals, Urban Hound is not the place for you. Stephany, the main lady attending to the animals is terrible with dogs. My dog Tollie, was a rescued puppy I got from the Humane Society. He was abandoned so he has some seperation issues and can be a little whiny when he is alone. I get off work pretty late so for the last 15 minutes or so, he is the only dog there and he will whine if she is not with the animals. Well THAT IS HER JOB, GO BE WITH HIM!!! She told me Tollie can’t come anymore because he gets too whiny at the end of the day. Lady, that’s what dogs do sometimes. She said if he doesnt stop then she is going to kick him out of the daycare. What am I supposed to do, beat it out of him???
Not to mention when I brought him for a meet and greet, which is supposed to be free, she tried to charge me for it! Very poor business practices, animal handling skills, and enough idiocy to go around. Like the prior reviews, One Star, Thanks Urban Pound!

took our dog there to get groomed like a month ago got a skin infection only to be given the run around finally they paid like for some of the vet bill but wont be going back there. would have been nice if they apologized and paid and reimburse for the 48.00 grooming .but one great thing about urban hound the lady who works there shes great too bad i had to write this review

My Goldendoodle was filthy with black like tar in his coat. When I called and told the woman who was working she told me the owner/​manager would call to see what they could do to fix the problem. I never got a call back and had to get him groomed to get all the shit out. Thanks Urban Hound!
1 Star because I had a coupon for one free visit so all together I was out 75 bucks.