Sleep Train Mattress Centers

This was the best and most effortless major purchase. The salesman listened to what we wanted and needed, didn’t try to do anything but stay within our budget. Awesome experience. Truly, «Why buy a mattress anywhere else?»
WILL helped. Great guy.
Delivery, honestly could not have gone better. I swear they were in and had things set up and out of here in 15 minutes.

Cassie and the folks at this sleep train are so incredible. They know so much about every mattress, sleep cycles, etc.
They truly care about you getting a good night sleep!!! Highly recommended

My wife and I moved from California to WA 4 months ago and needed to replace our very old Sleep Number bed. We were having a few closing issues on our place and were staying across the street at the Extended Stay when we decided to get a new mattress/​bed. We wandered over to Sleep Train about 7pm and were immediately greeted by Don.
Don introduced himself, as we did and told him we were looking for a new mattress/​bed. After a few questions on our sleep habits and our budget he showed us a few of the options.
After laying on several of the floor models, I had questions about returning it since our sleep number gave me some back issues. He explained that it took time to break a mattress in and the full refund/​exchange policy with 90 days.
We continued to look at other options. Don was patient since we had our 14 month old with us at the time who was proceeding to be needy… After answering all our questions and concerns, Don proceeded to work with us, in getting discounts where due and setting up delivery times. At no time did we ever feel pressured nor did he try to up-​sell anything our of our budget.
About 3 months after that, We needed a new mattress for the guest bedroom… The wife and I said lets go see Don… I gave the store a call to see if he was in and sure enough… We told him we would be by within the hour and were greeted at the door by him when we pulled up in front of the store. We again told him our budget and what we were looking for and were pleased to receive the same quality of excellent service as we did on our first buying experience.
I recommend if you are in search for a mattress/​bed to go see Don at Sleep Train.

So we walked in and we were immediately about to walk out because our price range was extremely lower than the prices we wanted to spend on a King mattress. However Mr. Vrooman asked us our price range, informed us about price match and got us going. He asked us how we sleep and our current problems with our bed. He helped us so much.

Excellent service. Quick, easy, and not pressured.
The delivery crew however is another story, early, rude, and unclean.
Still going to give 5 stars due to the A+ service from the store front.

Awful customer service. No communication between delivery and sales. Delivery is bottom of the barrel: they say, call right back… And no call after 30 minutes resulting in me calling them. They say delivery within 40 minutes after a 3.5 hour wait. No delivery within 40 minutes. Their words mean nothing. Unless your time means nothing to you, don’t go with this company. What a waste. Never will I recommend this. Ever.

My boyfriend and I just moved to Tacoma from Upstate NY and needed a mattress asap. Kate was the sales woman who helped us, she was exceedingly awesome and found us the perfect mattress and extra discounts to keep it in our price range. Even better, they are delivering the mattress same day. Couldn’t be happier with the service we received.

James was super helpful in getting us on to a great mattress for a great price. No pressure just helpful information.

I went bed shopping with my BF last Sat. First stopped by a nearby competitor’s store, but the staff there didn’t even bother to greet us or ask any questions. Then we went to the Mattress Discounter, and James who works there greeted us immediately and found out what we were looking for and our budget. He was very patient and knowledgable as well. We found a bed w/​a lot of support and of good quality and James was able to give us a very good price, which was very close to our budget. We also bought a mattress protector and a nice pillow with 25% off. Everything was delivered to my BF’s house the next day. We love the bed and the pillow!!! We now finally can have a good night sleep and feel refreshed when we wake up. The only thing is the protector is supposed to have a life time warranty (and hence more expensive than a regular one), but we found out later online that the manufacturer doesn’t seem to stand by their warranty. But the protector itself seems decent. Overall, we are very happy about the purchase and appreciate James’ help. I would recommend anyone who is looking for a new mattress/​bed to check out this store.

They were extremely helpful and even provided competitor info. Appreciate so much! Very convenient and competitive! Providing all available options, we even got free delivery and they took the old one away! WHOOHOO!

Went here to pick up a mattress for my son who is moving into a new house. He is probably not there for long, so we were not looking for anything fancy.
Our salesperson, James, was extremely helpful. I was expecting a hard upsell (as is common in mattress sales), but once we explained our situation James helped us think through what would be most economical and made good suggestions. He asked a few questions about my son’s sleep habits and based on answers had thoughtful ideas for us.
Another example of good service was that at one point in entering information about the shipping address we realized that the zipcode we gave him was incorrect, and at first he said that was OK and probably wouldn’t be an issue (since the rest of the address was correct). But when I told him I would be more comfortable to have the right zipcode in the system, because you never know how that might cause problems in shipping, he patiently went back and changed started the whole inputting process again (it was not possible to correct the zipcode without reentering everything else as well).
Overall this was a relatively quick, efficient, satisfying experience. I probably would give 4.5 stars, but round up to 5 since this was quite a bit better than past experiences in buying furniture.

Kate at mattress discounters is amazing! She was so helpful to us to find exactly the right mattress for my daughter who is returning to college in LA. Truly went above and beyond over and over and I can’t say enough about wonderful things about her.

Good prices and their associate, Tina, was awesome! The free next day delivery and multiple discounts had my husband and I sold right away!

This place is great! Excellent customer service. Kate was extremely professional. She was so knowledgeable and thorough that we didn’t bother going anywhere else. My husband and I were all committed to a day shopping around and comparing prices. She compared their prices to other places herself, more than we were even going to. I really like this places policies from price matching anyone, free delivery and satisfaction guaranteed. I felt comfortable and not pressured in any way. Kate was so patient (strongly recommend her). We wish we’d known about this place earlier. We’ll buy every mattress in the future here. It’s a little tucked away so you might need to call to find it.

We just bought a mattress from this store and worked with Tina. She was insanely helpful and NOT pushy at all. That has been my wife and I’s biggest problem while mattress shopping, so this place was a relief to come to. I would definitely come to this location again. Great warranties and great customer service.

Found an awesome bed. Great price. Great service. Happy with the entire experience. Thanks!

The sales
Guy did a great job. Good place to do business.

Just moved to Tacoma a couple of days ago and was looking for my new bed. I walked in, pretty confident that they would be out of my price range. I figured I could at least take a look and if not– always fall back on craigslist. Bret assisted me, telling me that my price range was achievable– I was blown away with the attention and sincerity he showed me. He really took his time finding EXACTLY the right bed for me. This store is killer. Bret was not an ounce pushy, simply genuine, patient and considerate. If you need to buy a new bed, do it here, and ask for Bret.

I just had a wonderful experience with Mattress Discounters and the salesman Bret. He was very pleasant and accommodating. Found the perfect mattress set and obtained the free frame by going on Unilocal.The next day free delivery went very smoothly; they arrived on the very early end of the time frame, set it up and were out in 10 minutes. They even used booties to walk on carpeting. It was an excellent experience from beginning to end. I went to other stores prior to Mattress Discounters. I received the best price and best service overall.
And for all dog lovers, they support a worthy cause, Good Deed Dogs, which trains assistance dogs to work with people with disabilities.

Just bought a brand new bed. Got a great deal, Jason our sales rep was very helpful. The ten year warranty we got put me at ease if it starts to sag or deform. I’d recommend this place to anyone looking for a bed. Was there for two hours and walked out with a new bed. They will look up how much it will be with tax and everything so there’s no charges. Free delivery and next day. Awesome store. Go and shop around all you want but this place will give you a great name brand mattress with a great piece of mind with a heck of a warranty.