Sleep Train Mattress Centers

I just bought my 4^th mattress from Sleep Country/​Sleep Train. I have been very loyal up to now but the last two transactions have soured me on this once good company. The salesman overstated what he knew this last time. He misrepresented the warranty on the mattress cover saying it extended to the mattress if it failed. Not true based upon the packaging which I couldn’t see until it was delivered the next day. He also said the slats that I needed included the screws and posts necessary for installation. Also not true which led to a second visit doe the delivery people. Salespeople — it really is ok not to know the answer. I am happy to let you find the answer if you are unsure.
I had two deliveries for my order of 2 weeks ago. The first was great. On time and very helpful. They had to come back with the screws and posts and it took some time to confirm a date due to Thanksgiving being in the way. We agreed upon a Tuesday but they showed up on a Monday. I got a call from them that went to voicemail but it only recorded the last few seconds so I assumed we were still scheduled for the Tuesday. The guys were nice but I’m not sure they knew what they were doing when installing the slats and I’m left with a substandard situation that I need to fix or cal them back a third time.
Anyway, carefully read the warranty and don’t trust the salesperson at face value. Some will tell you the mattresses have 20 year warranties while others that is 10. Make sure you have adequate support under the mattress (it’s really overkill for what they require) and a good cover over the top. I hope I don’t have a warranty issue based upon the mattress cover failing as I will have to go back to the store and tell them how poorly they misrepresented what the actual warranty was.

Kyle was awesome he was helpful over the phone and in person so excited to get my bed.

Had such a great purchase experience here and Cassie was amazing! Their slogan is true with all the help they give you, and maki g sure you get the right bed for you, why would you buy anywhere else? I highly recommend just going here and saving yourself the shopping time. They have great warranty, guarantee, products and customer service.

Very helpful. Listened to our needs and wants. Knowledgeable about their products and could answer all of our questions.

Don was excellent! I would recommend this place to anyone who is in the market for a new bed. This was our second stop in our search and we are very glad we didn’t impulse by from a non-​specialty mattress store. Don was extremely helpful in identifying what type of mattress was best and he not only showed us what was comfortable but also gave us some perspective on what we wouldn’t like. He showed us the latest and greatest and explained the history behind the brands that have been out for years. We spent a lot of time with him and we are so glad we did! We were able to capitalize on the Unilocal deal (25% off for the bed protection and the free frame) as suggested by Don. Sleep Country saved us so much money and we are very happy with our decision to purchase.

I saw that Costco had a Sealy posturepedic, king, on sale. I had heard on the radio sleep country was doing the mattress price wars, so I decided to stop in.
I came in just to sneak a peak at the pricing and Kate helped me and told me they do price match and told me about the awesome deal available on Unilocal (free bed frame and 25% off all accessories when you check in). I was limited on time but she showed me a few she could price match for me.
I came back the next day and bought a beauty rest for the same price I would have paid for the Sealy (also I didn’t like the mattress on sale at Costco). She was very friendly and didn’t pressure me into any add ons (she of course showed me prices and selections of sheets/​pillows they had but when I declined she didn’t keep pressuring me).
Also she said I didn’t have to take it home today! I’m moving in 3 weeks and she said they would hold it until I moved, just call and set up a delivery date when everything is ready.
A+, highly recommend.

Be careful buying here, read the warranties first before making assumptions and purchases. I was surprised by the limitations on the Dri Tec mattress protector.

My wife and I just bought a Tempurpedic mattress tonight from this store, with the help of Sienna, our sales associate. Although we ended up going with a higher-​end mattress, Sienna in no way pushed us towards this decision. She didn’t put any pressure on us, but helped us stay focused on identifying what sort of mattress my wife and I liked, and even pointed out similar cheaper alternatives. The only reason I’m not giving 5 stars is because Sienna was the only one working at the store tonight. She had to deal with several other customers while we were there, prolonging our shopping experience, but she handled the situation exceedingly well.

When choosing how many stars to pick, I rationalized it like this:
Lawrence (salesman) — 5 Stars. It was an interesting and undesirable pain in the butt (and continues to be to an extent, more on this below) to buy a bed from Sleep Country USA. Lawrence was calm, understanding, helpful, communicative and patient when we seemed to be loosing ours a bit.
Product (aka mattress) — 5 Stars. It’s a fine product, we are happy with it, albeit a bit expensive in my opinion but can’t fault them, we made the choice and they have several options at every price point.
Company (Sleep Country USA) — 2 Stars. To be fair, the source of our discontentment stems from the financier Sleep Country USA chooses to use, GE Capital Retail Bank. However, Sleep Country made the choice, it effects their business and the customers seeking to do business with them but there are some disclosures Sleep Country neglected to inform us about, including the fact that three different credit cards were opened in our names, more on this later. We went in to purchase a mattress and movable base thing. We already knew what we wanted, everything was good to go, pop in, buy it, schedule delivery, leave. 2 hours later I’m trying to figure out why I’m knee deep in a mess.
First we sit down with the wonderful sales associate Lawrence. He’s great, seriously. My wife and I are recently married, we haven’t completed the transition yet as far as identification and finances are concerned so we decide we should just have one of us apply. Since the house, car and other things are in my name, we decide to have her apply for the financing. Well, she qualifies for less than the cost of the mattress and movable base combined because the way the inquiry was made it looks to the bank like she’s footing the entire cost of the mortgage, etc. Anyway, so Lawrence is working with us to figure a way to do it. The option is, finance what she qualifies for and pay cash on the rest, or run an inquiry on me. Ok, fine, run one on me. At this point exactly, the entire west coast GE financial interface goes offline, we spend the next hour or so sitting on the other side of a computer scratching our heads.
This next part probably cost them a star or two…
I get up to go to the bathroom, when I come back, I’m sitting down just as my wife is signing something. Curiously I ask her, what was that all about. They told her that they can just finance the movable base through her and then when the financial interface is online, they can run mine and put the mattress in my name. Couple flag immediately go up for me. 1) What happens if I don’t qualify at all, then we just have a useless movable base. 2) What happens if the financial interface doesn’t come online in time and we just have a movable base thing sitting in our living room and 3) What if I qualify for both together on my own, why split it up. I’ve worked in sales, I know the deal and to me this seemed like a way to lock us in for the purchase without selling us anything. They just asked my wife to sign something, the moment I left, which neither she nor I had really any understanding about. It seemed to me like a way to lock us in, honestly smart on their part, if it weren’t for my wife wanting this bed so badly, I probably would have walked and come back another week or gone somewhere else that had a functional finance system.
20 minutes later or so I said, do we need to be here for this or can you call us when it’s functioning again? They agreed. Fine, great. We’re on our way with an obligation to pay for a movable base and a promise that everything will work out fine once the system is online. Lawrence was very communicative, he called to let me know even when the system was still just down, he called with an update. Very professional. I was leaving town about 3 hours from then so I came back in later and signed a document authorizing them to run and inquiry and sell me a mattress set for an agreed upon price. Not the most comfortable I’ve ever been, but like I said, my wife wanted the mattress.
So I sign the paper and hit the road. I get a call at around 9:00 — 9:30AM just as I’m about to head out to breakfast with some friends I’m visiting. It’s Lawrence. He tells me they were able to put the base and mattress in my name, that the order with my wife had been canceled and that delivery would be between 10:30AM — 12:30PM that day. Ok, I’m about an hour from home leaving immediately. He gives me the shipping divisions number and they say they can’t change it. Ok, so I say bye to my friends who I was there to visit and rush home. I get there 10 minutes before they show up. Delivery great, bla bla skip to today. I got mail today. What did I get? Three different credit cards opened in my name by who? GE Capital Retail Bank. I have a feeling the story gets much worse once I call GE to see what the hell is going on… This was way more hassle than I bargained for…

This was a great experience. The sales associate that helped me, Lawrence Garrett, was very helpful and knowledgable. He went above and beyond any expectations I had. He didn’t rush me and he worked hard to make sure I found the bed that I wanted and would be happy with. I would recommend shopping here.

I had the most unprofessional experience at the tacoma mall boulevard store and i will never go back! My husband and I just purchased the granddaddy of all beds (tempur cloud w/​bells and whistles) and the staff acted as though we were an inconvenience. They ordered pizza, congregated around the check out area, ate and proceeded to have vulgar and offensive conversations while our assoc processed us out. At one point, i asked them if they could quite down as we couldn’t hear our sales rep talking and the response I got was that they are like family and enjoy having fun at work. My husband and I were obviously spoiling their fun! We are considering returning this bed because of that experience. Not only were they rude, but we received false information during our product testing (ie warranty is good for 10yrs vs 5yrs for all items, etc). While the bed is awesome, Im certain the Sleep Number store has something just as great. Hopefully the staff at Sleep Country will receive further training on the products as well as customer service and professional etiquette. This was not a store/​brand that is focused on the clients experience.