Hampton Inn & Suites Tacoma-Mall

Clean, quiet, and friendly hotel. Continental breakfast wasn’t bad. Typical cold items along with the hot breakfast, including waffles. The hot breakfast is different each morning. The first morning, Friday, the breakfast was excellent. Kielbasa sausage, bacon egg and cheese bagel bites, and French toast! Saturday morning, the breakfast didn’t live up to our expectation. Friday’s was too good. Saturday’s hot breakfast was sausage patties, potatoes, and miniature fake egg omelots. It felt like a secure location. Card access on just about everything. Parking gates were locked up each night, limiting access only to the main entrance. It was a very busy weekend with state wrestling and gymnastics teams at the Tacoma Dome. The staff did an excellent job keeping up and staying friendly. The king bed was comfortable and I slept well.

Sticky carpet, exterior security doors don’t work, breakfast was horrid even well below Hampton Inn expectations. Older property that has been refurbed. Oh, an my shower drain was plugged up. Opt for something else.

Service was fine, ok breakfast; considering it was thanksgiving I expected a little something special, kind of scratchy comforters, great complimentary toiletries and accessories. But the kicker was when my iPod went missing. I left it on the night stand, and within 10 minutes of check-​out I called to ask them to go up and get it. They said they couldn’t find it, but I knew exactly where I left it. It didn’t walk out on it’s own.

Rooms r clean and orderly. They r nicely laid out. The staff is friendly and attentive. Breakfast is complementary. It has good security. I always try to stay here when I’m in town.

I stay here when in town on business… accessible and comfortable. Really good breakfast as well.

Friendly staff, but mediocre mattress. Soundproofing wasn’t great, so crying baby across the hall was very audible in our room. Can’t use the HVAC unit fan in continuous mode for white noise. In fact, it was hard to regulate the temperature with the HVAC unit. Finally, for a Northwest hotel, there was a surprising lack of sustainable practices — foam plates at breakfast and no recycling, for example.

The room was clean and comfortable and the price was fair but I have to say that I was put off by the area in which the hotel is located. It’s not really the hotel’s fault; in fact they go out of their way to keep undesirables of the premises. The parking lot is gated, and you need a room key to use the elevator. I’m not used to seeing such measures employed so they do come as a surprise and reinforce the idea that you aren’t in the best part of town. I wouldn’t want to stay here for an extended period.

Recently stayed at this hotel for business. The hotel is really nice, everything was very clean, great customer service as always. The only down side is the location. There were some sketchy characters out at night so much so that they have 2 side gates for cars that they lock after a certain point. One night while filling up a gas station around the corner I was approached by what I believed to be someone with a drug addition asking for money. There was no issues that evening but as you can imagine not a situation you want to put yourself in on a regular basis. Hope this helps.

The staff is super friendly and the rooms are secure and clean. I like that there are room key locks in the elevators so that you cannot access the room area without using your key to activate the elevator. The lobby is fairly large and has a comfortable work area for traveling
coworker and I sat in the lobby and did work for about three hours and were perfectly comfortable. They even offer coffee and freshly baked cookies in the evening time. The area is a little bit off the beaten path so if you are hungry you have to drive in order to grab a bite to eat. Once you are in the strip mall area there are plenty of options. They have many chain restaurants and a couple local restaurants that seem to be pretty busy. The freeway is within close proximity to the facility so you can jump on and off highway 5 which is a main highway for this area. The parking lot is not very big and gets very busy in the evening hours. However there are doors strategically placed around the hotel so that you don’t have to walk all the way around to the front of the hotel. You can simply use your sliding key and enter through one of the back doors. The room walls are fairly thin so you can hear everything your next door and upstairs neighbors are doing. including toilet flushing and loud talking. That can be a little annoying especially after a long day when you just want to go to sleep. However I did call the front desk and they seem to have corrected the issue by contacting the neighbors to let them know they were disturbing others. All in all I think it’s a fine place for business travel. I probably wouldn’t want to stay here with my family even though they do have free breakfast and Wi-​Fi, but it’s still more of a business type environment and not so much a vacation type of hotel.

First time at a Hampton hotel and didn’t know what to expect. Arrive LATE and the lady at the front desk gave us an upgraded room. A suite – has a small fridge, microwave, and sink area, and a small couch, flatscreen, king-​sized bed, nice size bathroom area.
Many people don’t think about it, but they emphasize how they wash their covers and sheets. Sheets, I would expect to be washed, but not many hotels, if any, wash their duvets. So, this is pretty refreshing.
The indoor, heated pool was wonderful. No guests were ever there so it was nice to be able to do short laps. There was also a nice jacuzzi. Small pool towels were provided as well. There was a fitness room with dumbbells, treadmill, elliptical.
The side doors and the elevators required a card key for entry, which was good for security. It was quiet and I really like that.
Although this probably doesn’t happen often, there was one night where a homeless? guy was outside of the window yelling at himself in the parking lot behind this Chinese restaurant next to the hotel. He may have been high or something, but it was enough to keep me awake for about 10 minutes.
Overall, I would definitely stay here as well

I travel all over the country for business and this Hampton inn probably has one of the nicest and friendliest staffs. Every time I go to the Tacoma area I stay here.

They stay was fine but don’t leave anything there. I have been trying for nearly a MONTH to have my pillow returned, to no avail. I’ve called and emailed everyone from the hotel to their corporate headquarters and it’s laughable how they keep telling me they’re going to mail it and then they don’t. I’ve left stuff other places before and whatever the item was sometimes beat me home! The hotel also is located near pawn shops, an adult boutique, and next door to a sad Chinese buffet, so you’ll need to be able to drive into Tacoma proper to be able eat or even get coffee.

I liked the Unilocal pictures of the staff, so that cemented it for me as far as which Hampton Inn I wanted to overnight at.
They all have decent breakfasts for free, clean rooms and a gym. I guess this one has a pool also but I only smelled the chlorine (a good thing, for those of you who complain about it… it means no germs).
Like a smart tourist, I didn’t spend much time in the hotel other than in the bed but I remember everything was good to go here. That, and the Hampton Inn standards met… definitely ⁵⁄₅.

We were looking for a reasonably priced family vacation hotel and the Hampton inn hit every note beautifully… the pool was clean and well maintained, breakfast offered a range of options, the beds were super comfortable– even the duvet cover was cleaned before our arrival, free fast wi-​Fi, and every staff member was courteous. To address a prior review, the location is not in downtown but that’s why we chose it– it’s close to Lakewood where there is a 12-​plex with reclining chairs (so cool!), 1 mile away from an amazing used bookstore– Park Avenue books– check it out!!! We went into Tacoma for the museums and zoo– very closeby (about 15 minutes drive). We had an amazing stay– thank you Hampton inn!!!
I’ve stayed in higher priced hotels nationally and internationally and not had the level of service and comfort we found here.

This Hampton Inn was great, and there’s a nice park nearby around a pond called Watapo Park — great for an evening stroll. Nothing really popped out from the stay either great or bad, standard Hampton Inn experience.

I am here for 3 days but tonight is weird. The staff was non responsive and the tv station list in the room is not correct, I had to call the Operator and she put me on hold for a considerable amount of time, so I hung up and called back. ESPN Channel 40

Relatively new. Clean. Helpful and friendly staff. Good sized gym considering the size of the hotel. Very quiet.

It was a real place to stay. It started and ended with a real friendly staff. Rooms were new, clean, good and comfortable beds. Housekeeping was commendable. There is free WiFi, clean indoor pool with spa and a pleasant interior.
The breakfast, for free, was rich and of good quality and above the ordinary.
Only the South Hosmer Street wasn’t aviably in our GPS.
You’ll enjoy a stay there, we relaxed there after our intercontinental flight.

Went here with a bunch of military friends just looking for a place to stay and we were received very poorly. We were judged instantly as «party people» and threatened to be kicked out. It was made to be much more difficult a check in process than it should have. Won’t ever come here again.

The Hampton Inn + Suites Tacoma is a fantastic place to stay, and I should know. I work for the local tourism bureau. I visit a LOT of hotels in my region. I talk with managers and staff, test the beds, try their coffee, and take in the overall experience.
This hotel has the most comfortable beds in Tacoma, period. They call it their «Cloud Nine» experience. This alone warrants the property at least 4 stars. But their customer service is second to none as well: not merely courteous and prompt, every single staff member smiles at you and takes and interest in how you’re doing. Everyone seems to care about your stay.
It’s like… hospitality.