Holiday Inn Express & Suites Tacoma

I needed a hotel close to JBLM. Sound carries here. The air conditioner doesn’t have a constant fan setting to drown out the noise. I can hear people standing outside the front entrance, running in the hallways, stomping overhead, and doors slamming. The staff is pleasant, and the rooms are clean. I haven’t had a decent night sleep since I arrived. The pillows are terrible. Last night, there was yelling in the parking lot, followed by gunshots, and cars speeding off property.

Easy access. Quick and simple check-​in. Friendly staff. Clean room. A/​C unit rattled a little, but a nice tap got it to settle down. Breakfast was hot, tasty and fresh, with many options available. One thing I found odd though… the in room TV gave full access/​control to the user. Typically, the ‘options’ are locked out. Lastly, the alarm clock was 6 minutes slow. Very minor in the grand scheme of things. All my best!

This is a really great hotel.
Here are a few of the positives I enjoyed.
Free cookies and milk at 7pm
24 hour in door heated pool with sauna and hot tub
Super comfortable bed
Free morning newspaper at your door
Friendly and helpful staff
Clean and quiet
Easy access to the highway
A few shops nearby
Free wifi
Awesome free breakfast (eggs, bacon, sausage, biscuits, muffins, fruit, juice, coffee, cereal, pancakes, ect.)
Laundry room on second floor
Small gym
Electric hook up for EV vehicles
Parking lot security
Cons
Rough neighborhood
Slow elevator
No special views from the rooms
Internet from the room disconnected every few mins

When I was checking into the hotel the customer in front of me had left his laptop in one of the rooms from the previous day. The front desk clerk returned it to the gentlemen. I felt so comfortable staying at that hotel.

They (Holiday Inn express Hosmer street) lack total customer service here. If you made an understandable mistake like not knowing there are two holiday inn express hotels in tacoma wa (same name, same town) and you happen to reserve the wrong one, this one on Hosmer will not let you cancel. I paid extra to have the option of canceling but that did not matter. Being a reward member to the hotel did not matter either! Priscilla was as rude and arrogant as they come. Her lack of common sense and customer service made us say we would NEVER come back here. Customer service is worth paying more for so if you have to pay more somewhere else then do it!

The first thing I noticed when I walked in the room was the funny smell, a lingering damp smell. It’s cold in tacoma so the first thing I needed is a hot shower. But there is no hot water, just barely warm! Big disappointment. Then I noticed that the shower curtain is dirty and broken and the faucet is consistently leaking, probably why there’s no hot water to be found! The room is nice and clean, the bed is soft but the pillows are too soft. There are also standard amenities like a microwave and refrigerator. The front desk staff is very friendly and they also serves fresh baked cookies at 7pm, nice! Breakfast is included in the room price. The usuals like hot coffee, fruit juice, toast, eggs, biscuits, gravy & sausage. Had a nice stay except for the fact that when I showered in the morning, there still wasn’t any hot water!

Stayed at the HIE Tacoma for a business trip. Parking is on the small side and quickly fills up. Close to north– and south-​bound on– & off-​ramps. Breakfast is standard HIE, hot and filling. Fitness center is on the small side, but I just needed to get some time on the treadmill. Rooms are decent sized, with a kitchenette & sofa area. Walls were very thin! Cookies after 7 pm in the lobby was a nice night cap. Enjoyable and will repeat whenever business brings me back to Tacoma!

Really nice staff and clean rooms. Cookies after 7 is cool and the rooms are pretty spacious

I highly recommend this place — this was a perfect middle place for Olympia and Seattle for us.. sorry I have no pics. Place is very clean and quality standards. Nice full breakfast with flat pancakes.

We just left the Holiday Inn Express in Astoria, OR and after what felt like a 5 Star location I didn’t think twice before booking the same hotel chain in Tacoma, WA. BIG MISTAKE!!! Driving into the parking lot of this hotel I was disappointed with the unkept look outside the building. Walking into the lobby the two girls didn’t acknowledge me until I walked right up to the counter. Checking in they hardly smiled or seemed warm and friendly. As we walked out of the elevator the carpet on the second floor looked like it hadn’t been vacuumed in a week! Our room 212 was dusty, mirrors dirty, lamps dusty, pubic hair found on the mattress pad on one bed along with worn sheets that had a small hole because of being thread bare. A urine stain on the mattress pad on the other bed. On top of every picture and headboard was a thick layer of dust. (Shown on my finger in the picture). You just have to look at the light on the dresser to see all the dust flying around. In the bathroom, there was a pubic hair under the toilet seat! Mold along the top of the shower, streaks down the inside of the bathroom door. Dried Boogers on the shower curtain (see picture). Carpet in the corner over stretched and pulled up. Musty smell.
When I called the front desk and asked to speak to the manager the front desk lady said the general manager was not present and she was the front desk manager and could help me. I told her of my disgust in what I have found in the room and she put me on hold for a while. Upon returning, she offered me a different room, that they will personally inspect to make sure it is up to their standards. (What happened to the standards in this room?) She offered 25% off the room.
The front desk manager and the housekeeper walked me to the new room and asked me to see if it was acceptable. It was awkward inspecting it with them standing there, so I asked them if I could do it my way then let them know. Unfortunately, I should have had the guts to do it in front of them. After one touch of the mini kitchen counter I felt the dirt and dust on it. The Flat screen tv was covered in dust on the top. Headboards and pictures had a thick layer of dust on it. The room this time had a view of the pond, but the window ledge was filthy. Taking off the blanket off one of the beds you could see big stains on the sheets with what I don’t know possibly urine. The other bed had something under its sheets a crumb or something. When the housekeeper ran her finger along the headboard she saw the dust for herself and said sorry sorry. This was after the front desk manager told me they had inspected the second room up to their standards.
When I came back into the second room after the housekeeper did an inspection and thorough to her standards cleaning, I still found all the dust on the TV, a spill mark on the desk, leftover soap still on the ledge of the shower (seen on my finger in the picture), a pubic hair on the ledge of the outlet (seen in the picture) in the bathroom along with it being dirty and dusty, more dirt on the top of another outlet. Dust still all over the lamp by the beds. Some kind of dirty liquid streaked down the window.
I should have been enjoying my first 2 hours here with my kids on our vacation, but instead I am doing the job of the general manager trying to get my kids a clean place to stay, while they are in the pool without me.
Two of my kids have asthma and we always try to stay in hotels with high standards. We will see what the night and morning holds, but I am looking forward to speaking with the general manager. After doing this inspection routine twice and it failing I do not feel that 25%off my bill is high enough.
Apparently the General Manager Tasha Bishop had meetings this morning and wouldn’t take time to talk to me. The front desk lady said she was sorry she couldn’t meet with me. But that they had reduced our rate by 25%. I told her I will email Tasha Bishop the same letter I am passing on to
.
I finally got a response back from someone in social media who saw my post on the Holiday Inn Express Facebook page, he said he would have a check sent to me for a full refund.
I couldn’t believe I couldn’t talk to a single manager about my issues. We checked out this morning at 11:15 and I am still unhappy with the fact that they charged me what they did for me doing the work of the general manager. After the cleaning lady left I still had to clean off the desk before I could use it. I did not however, clean the windows looking out over the pond which were disgusting.
I would like to know if it is independently owned or if the chain overlooked managing the manager of this place. You can tell by the stuffiness and stains in the hall carpet on the second floor that it hasn’t been cleaned in a very long time. Attention to detail and the adequate training of their cleaning staff is beyond subpar.
You can find my review in TripAdvisor as RachelleLay as well as pictures

It’s a standard Holiday Inn. Consistent rooms and friendly staff. I had a few mechanical issues in the rooms I stayed in. Generally speaking the showers are solid but older renovations can tend to drip
Overall a nice enough hotel for the area and meets the standard HI hotel

Great location before my flight out the next day. Average price, clean, pretty comfortable bed (a little firm.) Overall a great place to stay.

Our family had a wonderful stay at this Holiday Inn. The suite that we stayed in was perfect and the breakfast was great. My kids enjoyed the indoor pool. The location may not be in the best part of Tacoma but we absolutely had not issues. We never felt unsafe. We would definitely stay at this hotel again.

Good clean room, decent breakfast and quiet even though its right off the highway. Pool was clean and the kids lived the cookies at night.

I’ll start by saying I searched and searched Unilocal for a good hotel to stay at in the Tacoma area, and this was the best reviewed/​rates I found!
Checking in —
I viewed the Holiday Inn Express website and saw the price for a «basic» room, which was $ 129. Sold! So my father and I arrived to check in and the lady at the front desk, Pamela, explained they only had two rooms available. Both of which were suits and $ 200+. I told her I found a cheaper price online, so she suggest I book online so I can get the cheaper rate, so I did. Since the suits were the only rooms available, she gave us the «Tacoma Room» for the $ 129 rate — awesome!
The room —
Now, I expected a bigger room than the «basic» rooms, but MAN, I did not expect the ginormous room it ended up bring! Full kitchen, full living room, full dining area, Cal King bed, and a jacuzzi right in the room. So rad! When I tried to spot our room from the outside, I realized that it was the entire hangover to the entrance of the hotel! My gosh! Pamela called shortly after to see how we liked the room and I told her I couldn’t stop laughing, the room was amazing! She’s incredible for booking that room for us! (Pamela, if you read this, I told you I would write a good review about you!)
The hotel —
The entire hotel was super clean! Coffee, water, and goodies in the lobby at all times. Super good breakfast in the morning. And get this — soft baked cookies at 7pm! They are to die for! It was quiet throughout our stay and it was a safe environment.
All in all —
If I ever come back into the area, I will definitely be staying here! Without a doubt. Great experience, great service! Very pleased. I wish we could have stayed longer, but it was an unexpected, impromptu trip. We are from Los Angeles, California.

Stayed for one night in this hotel and after reviewing my credit card statement found two charges from the hotel. When I called to inquire Mary informed me that I stole a coffee station from the hotel. As a priority club member the hotel did not call me concerning this matter or alert me in anway of the accusation and charge. I did not steal the coffee station. Three phone calls to the hotel and three calls to corporate later I am still being falsely accused and charged for something I did not do and am being given the run around.

Great location right off of I-​5. The place was clean and the beds are comfortable. Holdiay Inn Exress is my go to hotel for business travel. The price is right and the included breakfast is so convenient. I would certainly stay here again.

So, turns out there was a beer can with a little residue on it. Someone who stayed in our room had been smoking out of it (weed? meth? who knows) and tossed it in the bottom drawer. Yeah, my toddler brought it to me. Awesome.

We have no plan to stop and stay at Tacoma before we drive to Ocean Shores. Therefore, we didn’t make any hotel reservation.
There are a lot of hotels or inns on Hosmer St, we tried to be safe and picked holiday inn to stay over night.
We drove by and tried to get a room at Holiday Inn at 10 ish on Sat night. The front desk staff was so friendly to offer us a standard rate ($ 109) instead of walk in rate ($ 139). She also advised us we got free wifi and complimentary breakfast next morning fr 6.30 to 10am.

I stayed here for 3 nights in January 2012 and was pleasantly surprised that a hotel in this neighborhood would be so comfortable and feel so safe. The furnishings were kind of dated (standard HIE), but the bedding was really soft and new. The pillows were great. The television got a ton of channels and my room had plenty of plastic utensils, paper plates and glasses plus free water bottles in the mini-​fridge. The room felt really clean. Plus, the free wifi internet was really fast. I was able to watch hulu!
The workout room has one treadmill, a stepper machine, and a circuit weight training machine. There’s also a set of freeweights, a television, and a water dispenser. The room is really small. It was fine when I was in there by myself, but it would be a bit crowded if you were in there with someone. The pool looked nice but I didn’t use it.
The breakfast was consistent with other HIE properties. Cereal, bagels, muffins, egg patties, sausage, biscuits, fruit, oatmeal, and a pancake machine. They leave the coffee, tea, and hot cocoa out all day which is nice. The breakfast area was clean and the employee was consistently checking/​refilling things.
The neighborhood isn’t great for a nighttime stroll, but there are a few places that are within safe walking distance. Neo wood-​fired pizza was great (HIE guests get 10% off if you show your room key). There’s also a Denny’s and a teriyaki restaurant that are super close. Plus, you’re right off the freeway so there’s tons of stuff around if you’re willing to drive.