Kroger

I work very close to this kroger and am a regular customer to their starbucks. After this morning I feel like I never want to go back. I ordered just a plain iced coffee. I paid and walked to the other side to get it. When the lady handed it to me it was a warm coffee. Usually I don’t care about little mistakes like that and just take it anyway but today I kind of just wanted the iced and didn’t mind paying the price difference. When I walked back over to the register she was charging me a full price of ANOTHER coffee when I just wanted to pay the price difference. She said she «couldn’t» just let me pay the nickel difference, she «couldn’t» just give me my money back and «couldn’t» pour the coffee over some ice and call it a day. She was telling me I had to go over to some «front office» to return my coffee and come all the way back to get another coffee and she could not just let me pay the nickel price difference. (i had a client waiting for me back where I work and didn’t have time for all the hassle for something that could really be handled very simply). When I asked to speak to the manager she replied with «umm I am the manager and I’m saying that’s what you have to do» and refused to get anyone higher up that I could talk to. There was then a huge line of people behind me waiting and I eventually just had to walk out without a coffee and without my 2 dollars and 60 cents. I eventually called and the manager I talked to didn’t seem to care about what happened but has my money waiting for me. Like I said, my work is very close by to the kroger and my co workers and I frequent that starbucks quite often. Every single one of us have had bad experiences with this worker. Her name is Sarah. She’s lazy, rude and does not know how to act in customer service. On another occasion, one of my managers went to order a coffee. She was standing at the register, he ordered and she said «well I’m on break…» and never gave him his coffee. I can’t believe someone who is that disrespectful and rude to customers so frequently is even employed at a kroger.

I have been coming to this Kroger for a while now, I work at another store in the same strip and I would always go to the Starbucks in this Kroger every morning. I came to realize that every single time I went to this Starbucks some of the girls were very rude and my drinks were always messed up. At one point I even heard them say that they «weren’t a real Starbucks». I have been to many other Starbucks shops and I have never been treated this way before. Terrible customer service. I don’t recommend coming here and I will not be returning.

Seems the check out bill goes up every week, with Whole Foods coming to town and Kroger prices this high, I just may make my weekly shopping at Whole foods. Produce and meats do not match the quality of Fresh Market or The Andersons market across the street, so I still need to make two trips.

Kroger is reliable, but since their remodel of this store, I’ve been very frustrated. You would think they would improve their selection of groceries, right? I LOVE the produce side of the store now. The produce is beautifully presented, but they were missing a few of the more exotic things I use (endive and flat leaf parsley). The seafood area is decent, and the rest of the fresh and pantry food is what you would expect-​basic. They must have 200 different yogurts though! Anyway, the part that is frustrating is that it is such a big store now that they brought in TOYS and put them right in front (by the self-​checkouts!) Now, if I’m a user of self checkout, wouldn’t it be nice to have the snacks, bread, freezer, or whatever is highest selling for everyone else in the world right there? They have the above mentioned spread all over the place in a very non-​intuitive way. It drives me crazy-​to the point that I even wrote THEM about it. Let’s admit it, grocery shopping is not exciting, so lets just get it done! Not walk through toys and liquor/​beer/​wine in order to get the frozen waffles before we check out!