Gentle Dental

It is unfortunate, my husband and I used to get pretty good care from Southwest Dental, however, since Gentle Dental took over Southwest Dental the past year this location has gone downhill. Have been going there for almost 9 years. Love Zerrin the hygienist, absolutely fantastic and she is why my husband and I return. My visit about 4 months ago was suppose to be a cleaning, an annual, a repair and the dentist was not there. He was getting ready to leave. Did he not look on the schedules to see there are patients that are having annual check ups and x rays. Today, it was like a ghost town, no dentist, no patients. Shouldn’t a dental office have a dentist? I was suppose to get my annual today and xrays, try again, and again no dentist. Was told he leaves at 2pm. Maybe the desk people when scheduling should be aware of this. This place needs a full time dentist and needs help during the transition. I can’t see people getting cared for if there was an emergency or couldn’t get out of work to get there. Last year, the lab they used for my husband’s implant left things out of the box 2 times and had to re do the whole thing causing even more delays. Sure hope they have a new lab. The girl from 4 months ago that was checking me out and could not process my discount card was suppose to save and put the card in my file and my discount postcard to use for this time was gone. Was hoping to find the office manager to tell all this too, but she was gone too. I will try 1 more time next year and hope there is a new dentist and keeps a schedule and is there for patients. Maybe we will move to another office.