Lowe’s Home Improvement

June 15, 2016
My wife and I went to the Bell & Grand location (on a rare occasion when we had a babysitter) to get some pricing options on redoing our home kitchen.
After milling around the kitchen department looking at sample displays for 15 minutes and being ignored by the two employees there, we finally approached one to ask for help. We were told that the only employee who could help us was on lunch break and was due back any minute. So, we waited. And waited.
Now I worked for several retail companies in my younger days, including Home Depot, and I’ve rarely encountered lunch breaks over 30 minutes for even a full time worker on 8 – 10 hour shifts.
After waiting about 30 minutes for the employee who should’ve been back «any minute» we got bored and browsed the store, returning after a few laps to a still empty desk. We tracked down an employee from a neighboring department and were again told «she should be back any minute.» At this point we had been in the store about an hour. After another fifteen minutes (even an hour long break should’ve been over by now) we had had enough of our time wasted.
Needless to say we won’t be back to this store.

Roses not labeled accurately at all. Half dead too. Got home and realized I made a poor choice after googling.

I spent over $ 500 in stair treads and risers. I then went to lowes for a stair measuring tool that online stated would arrive by ¹⁄₂₁. after ordering and paying for the item, I checked my receipt and saw it wouldnt be delivered until ¹⁄₂₈ (which was unacceptable due to plans and timing of when the stair prohect was to be done). customer service told me «well you cant trust the website». what kind of large business has a website with invalid information?! then the assistant manager called and assured me the tool would arrive by ¹⁄₂₁ so i paid for the tool thinking it would arrive in time. it is now ¹⁄₂₂ and the tool is not here. i now will be shopping at home depot. glad i waited to buy a table saw so I can give my money to home depot rather than a poorly run business like lowes

Had good experience at store and recently bought a washing machine and it was delivered after a wait– not next day. Today 11/​20/​2015 needed to buy a new dishwasher, got a good price but after buying found out store has been so busy cannot deliver until next Friday was told could check back Tuesday to see if someone cancels. Our dishwasher went out and the need with Thanksgiving the delay would not be tolerated. Paid next door neighbor to pick it up! This will be last major purchase at this store as management seems to have problem in long range planning

Lowes is one of my favorite stores. The Surprise location is nice and usually not too crowded. I like that Lowes will price match too.

Staff is pleasant, helpful and always take returns. I came back without the receipt from something I bought almost 3 months ago and the cashier was quite helpful. I had the cc I bought the item on so he suggested that form of return and it worked. The difference between good and poor customer service is options

Used to like Lowes more than HomerD, but this one just fails miserably. Went to purchase something to find all the regular checkout lanes closed and just the self-​checkout open with only 2 of the 4 machines working. There was a line and I had a quantity of an item and I didn’t want to manually scan each one. I dropped my items and left.
I emailed corporate about my dissatisfaction and they told me I would hear from a manager in 24 hours. 24 hours passed and nothing. I eventually recieved a response asking what time I was present. I replied.
Been 3 days and still no response. I guess they no longer want my business.

Rating this visit a 1 star. Typically I love Lowes because they go above and beyond to help. Not this time. My faucet is leaking that I bought 7 months ago. They cannot look up my purchase without date of the purchase and part number. I go back to kitchen and bath to ask how to look at my faucet to get a part number and am told I don’t know. Super fustrated about this leaking faucet and lack of help. Lowes is always better than Home Depot though. I guess I’m just a bit confused why register my number and name to get e receipts if they can’t search for them.

Andrew was so awesome he helped us pick out a matching lock and rekeyed it so it matched the rest of the house! Awesome!!!

I purchased a Jeld-​wen French door from Lowe’s with a three-​point locking system. The door was installed and I noticed that the locking mechanism didn’t allow for me to engage it fully. I called and reported this issue to Lowe’s and was directed to the Jeld-​wen installer. The repair guy from Jeld-​wen came out and informed me that the issue I was having with the locking mechanism not engaging fully was a known issue to his company. He stated that this issue was supposed to have been resolved already and that we must have been given a door that was from old stock. The recessed cavity where the bolts slide in to secure the door are too shallow. His answer to this problem was to take a drill and bore into the door destroying the clean factory finished look and weakening the doors ability to withstand forced entry. I then complaining to Jeld-​wen again and their answer to this was to send the same repairman out with paint to paint the areas where he drilled into the door. I then called Jeld-​wen and explain to them that this was not what I paid for and that I would like to be reimbursed for 20% of the cost of my door which they agreed to. After about three weeks of no notification or hint that I would receive my 20% refund I complained to Lowe’s and was told that Jeld-​wen states they never agreed to refund 20%. They told Lowes’s they only agreed to reimburse 5% of the cost of the door. The woman in charge of Lowe’s install service says she spoke with representatives from Jeld-​wen and they have now agreed to refund 10% of the cost of the door. The representative from Lowe’s then explained to me that Lowes would cover the additional 10% to make it 20% total refund of the cost of the door. I am currently waiting on the refund to show on my credit card. I was told that it would be refunded this week. I commend Lowe’s for having a great customer service and fighting to get things done when things don’t go right with their installations but I will never purchase another Jeld-​wen branded product from Lowe’s again and I do not recommend that you do so as well Jeld-​wen has very poor customer service and a shoddy merchandise at best.

Had a great customer service experience tonight. I was looking for a specific refrigerator and the Surprise location didn’t have it in stock. Bud, went out of his way to provide excellent customer service. He checked for availability in nearby locations, then called to see if they could have it delivered to us. He helped us with a phone order, so we didn’t even have to go into the other location. I believe he may normally work in the paint department. The phone order transaction was super easy. Thank you Lowe’s for hiring great employees and making our day a little easier!

Though I have never been a big fan of Lowes, we do come here for lighting fixtures. They have a better selection than their chief competitor.
Their service is okay, though not exemplary. One can wander around aimlessly for a while before stumbling across assistance.
Overall, about what one should expect from the box store experience.

I give this one star better than HD. They seem to have things HD don’t carry anymore. Service is about the same, they have a tool rental dept that is better priced then there competition. HD doesn’t rent tools at the Bell location. Price wise in other things about the same,

I went to Lowe’s on 5÷16÷14 to get some irrigation supplies not sure where they were I was walking on the outside loop looking for it and saw a sales rep in the flooring dept. The rep directed me to the correct aisle.
When I got to that aisle a gentleman named Gary was there and helped me with the supplies I was getting. He answered my questions and gave me the best options for each item needed.
I needed a certain tool and didn’t want to spend a lot on it as I knew there were other ways, but the tool he grabbed was $ 3, although they make tools for those that work in the industry that cost $ 20 for those laying irrigation lines all day.
He was very helpful and made my trip to Lowe’s a very good one.
Thanks Gary, I hope management sees this and you get the props you deserve!

I have always had great service at this store. For anyone looking to compare prices between Lowe’s and Home Depot, that’s a week to week battle. Depending on the sale, each store will be cheaper, or more expensive at any given time. I prefer Lowe’s because the store has much better lighting, and is far better organized.

My family and I Love this Lowes!!! It is super accessible off Bell and Grand and the people are always friendly and very helpful! We especially enjoy the garden department, the employees always point us in the right direction for what we need to keep our plants, flowers and trees looking good!

I prefer Lowes over HD for various reasons. This Lowes is pretty nice and a great thing about Lowes stores is if you need help, there’s a button you can press to page someone. At HD you have to chase someone down and wait behind others.
This store is clean and nicely laid out. Definitely go here first for home improvement needs.

WORST STORE EVER! Had to wait 45mins to pick up a padio set!!! Soo disorangized. WORST SERIVICE! Iam so disgusted i will never ever return! HOME DEPOT ONLY!

Good variety of items, but at least for my visit, lacking in customer service.
I will confess up front that I know NOTHING about gardening, or most home repairs.
But in the LOWES commercials the people who work there happily & eagerly provide customers basic guidance and answer questions. If it says so on television, it must be true, right? LOL! Well, not so much. I found my visit as enjoyable as a visit to an auto repair shop. Feeling like I was bothering the busy people who work there with my questions which they didn’t even pretend to understand & getting their curt answers. Annoyed, I turned to my other life lines for such situations; google & my dad.
Disappointing.

Great customer service! Whats important in these stores is employees. I was in need of help in the paint department and Cesar was a great help. He helped me with paint and was very knowledgeable in regards to home improvement. He seems to know just about everything I could think of. He even helped with questions on grass, security doors, plant care, and hardware.
With guys like Cesar at this Lowes location I will be back. It makes it that much easier to navigate the store and know what to buy for my home when employees are that helpful.
Also the employees here are friendly… compared to other «big box» stores. I am glad Lowes is apart of the city of Surprise.