Big O Tires

DISHONEST, POOR SERVICE!
I bought rims and tires at first from them of which I told Barry that I did not want them to rub. He GUARANTEED they would not and as soon as he put them on, they rubbed. I did not want to lose quality of drive so I did not want to lift. He said a 2″ leveler would fix the problem and that he would charge me cost, around $ 300. He put the lift on, for $ 379, and IT STILL RUBS! Next, I had them install brand new Halogen headlights. They were brand new, right from the box. I had taken them out of the foam and turned them both away from each other as I know the lens could scratch. So I was very careful. They were unscathed when dropped to him. After install, both were scratched badly! I called and went back immediately and he said he would do what it takes. Decided to check install and one clip had been broken and I heard vibrations. 2 bolts were ready to fall out of the bumper they did not put back all the way in! Waited 4 days with no call from him so I went down there. He said that they were already scratched before install and that he had a video he could so me before install. Barry, do you know that your guy scratched them and then made a video to cover himself? DUH! These guys are a joke and I will be filling a complaint with management. I have pictures but at this point, who cares. These guys are clueless. I only take the time to write reviews like this when I have to based on principal. I expect I will not get anywhere with management but they need to know. Barry is a slime!!!

Longest wait of my life been here for more then 2 hours just to have my tires patched up … Seen people that been here with me at the same time leave and new people come and even go before me so annoyed worst service ever they need more employees to hire this wait is ridiculous!!! There was even people I talked to that scheduled an appointment and still had to wait two hours!

I had two flat tires that I brought to them. One was questionable and needed replaced. The other was a simple patch and go as I had found the puncture. Pretty cut and dry, right? Instead, I had to buy an additional tire because they insisted that the other tire had a side wall puncture. I believe they purposely punctured my tire. Why do I say that? Because the manager Berry seemed very shady and slick as he didn’t make eye contact when having our conversation, moved nervously while speaking and had a demeaning nature in they way he advised the repairs. Overall review: service was slow. They didn’t have the tires in stock. I had to wait three hours for the tires. When I brought the service van to them to install the spare back in its place and do an oil change and tire rotation, they said it would be an hour to complete. They didn’t deliver on their promised time frame. It took them 2.5 hours to do an oil change and tire rotation. I had to leave my vehicle overnight as I could not wait around any longer. The next day when I picked my service van up, I found the spare still in the back of my van. They didn’t follow thru with the requested procedure of remounting my spare tire under my vehicle. This store is a new franchise and I would recommend that the franchise business consultant spend some time working with this inept manager and store. There is no reason I should have spent time over two days to get two tires, an oil change and a rotation and still not get the services completed as agreed.

Was here for two hours getting two tires fixed. Was first I. Line and other customers where getting out of this location faster then me when I arrived first. Then some fucker named Henry kept lying that it was being worked on when my truck was still outside! Lying to the customer. Long wait. Not even courteous. Failure

Quick Service, Great Customer Service I was able to pick up four new tires at a great price. Didn’t even have an appt.

Found this place from a neighbor’s recommendation after relocating to AZ from CA. The folks here are quick and efficient and prices are reasonable for tires as well as oil changes and other maintenance services. Just found out that this site has CLOSED because of upcoming construction on the Grand/​Bell overpass, but the manager and most of the staff have relocated to KING AUTO, 10 002 W. Santa Fe in Sun City. Phone # there is 623−933−4990 & they offer pick-​up and drop off for folks living in Surprise, Sun City, Sun City West, etc. New location is open 7 a.m.-4 p.m. Monday-​Friday.

Great service. They don’t try the high pressure sales tactics that others try. Best sales and service for tires, oil changes and other car related issues.

I purchased 4 new Continental tires from Big O for $ 1175. less than a year ago and paid $ 113.36 for «extended tire protection». This charge is for any road damage to the tire. My wife hit a curb in Nov. 2012. We took the car to Big O immediately on our way home. Dan Groman did a «visual test for air loss» but declared the tire sound and did a «precautionary repair» by sealing the flap of the tear with «super glue.» The tire was leaking 10 psi by the time we arrived home (15 minutes later) and continued to require 10 – 15 psi several times a day. We bought a new tire from Tire Rack for $ 210.00 (half the price of $ 440.00) that Dan told my wife a new tire would cost. We took the new tire to BMW North Scottsdale for inspection and installation of the new tire. We were told by BMW that the Big O «repair» was defective and very dangerous. They said «super glue» is not a proper tire repair and would lead to a front blow out endangering the lives of any one in my car or any other vehicle near it (freeway or street driving). The Service Department at BMW North Scottsdale who examined the tire and declared the damage «ot within the range of safe repair» were reasonable and professional in the job they did installing the new tire. Dan Groman, however, does not honor his contracts and does not have the scruples required of someone in a business which can place customer’s’ lives as well as their property in jeopardy. His highest priority appears quite clearly to be his own financial gain leaving the customer’s safety as well as satisfaction at the bottom of his list. I strongly advise against entrusting the safety of the tires you buy to Surprise Big O. Regards
Regards
Dennis Millett

Not pleased. Will never go back there. Said tire sensor broken but they did it and now have to go to dealer and pay $ 110 to have them fix it.

I have been taking my car here for a few months now for oil changes and other services. I am really happy with their efficiency, customer service and honesty. As a woman, I know I have been lied to in the past when having my car worked on. Fortunately, I know a fair amount about cars as my dad taught me, and am able to tell when mechanics are trying to make a sale for the most part. I have NEVER had that experience here. They have earned my business for more that just tires and oil changes– I recently had my brakes and rotors replaced and will have my transmission fluid changed very soon. Their prices are fair– I am sure on some services you could find slightly cheaper prices ($ 5 – 20 maybe), but overall I think they are competitively priced, and you’re paying for quality work.

Big O tires was very accommodating, friendly, and efficient. They removed the screw in my tire immediately while smiling the whole time. Great service and complementary repair – I would highly recommend! They have my business now going forward.

The manager of this location is always on location and is often the one who helps me. I have been in 2 – 3 times with tire issues and have been treated great! The manager AND his staff are all very friendly and trustworthy. They really strive to please their customers and will do anything to make you happy and coming back! I no longer live in Surprise but still make the long drive to go to them because I know I will be treated fair and with a smile!

I’ve been back for new tires, oil changes, and quite a bit of mechanical work on my car. Again I have to say this is the best shop and the most trustworthy. I highly recommend them. Please feel free to contact me if you have any questions.