Discount Tire Store – Surprise, AZ

I went to this location to have tires put on my car and left with $ 2,628.43 in damage to my rims and passenger side door. Discount Tires claims department does not want to pay for the damages they caused. Now I have to take them to small claims court to pay for the damages because they do not want to take responsibility for their negligence while in possession of my vehicle. I will never do business with Discount Tires ever again. I am disgusted with the way corporate handles things and treats their customers. If you value your vehicle do not do business with this company.

Quoted 1 hour … 2 hours later car finally getting worked on. No problem with waiting but maybe they should quote the correct wait time. Very frustrating!

I needed 4 new tires for my 5^th wheel, which could not be towed with the existing tires. I spoke with Richard Mick, the assistant manager, and told him I needed someone to come to the RV park, remove the tires and install the new ones. He spoke with his manager, Ben Hobson, who agreed to come out with Richard to see what I would need to purchase. I couldn’t have asked for a smoother transaction. Both men are professional, courteous and efficient. They helped me choose the best tires, for the best price, for my needs. Thanks again gentlemen.

So this has been a really bad year for flat repairs and new tires for me. 3 full sets of tires. And 3 flat repairs. Today I was in for yet another flat repair and these guys were again on point with their services. In addition, their time estimates were once again accurate. They do get busy but you can tell the whole shop works hard to get the job done. I just wanna say thanks to the guys at Discount Tire for their great service and hard work, shops like these are rare! See ya next time!

I just bought a brand-​new set of BFGoodrich tires on my Ford truck about two months ago from discount tire. Price was good, quality of work was great. After I had those tires installed I ended up buying a new truck, because both trucks tires were compatible I had them switch out tires on the vehicle. Installation went great only took about an hour everything I expected from discount. After driving them I noticed my pressures on the tires were 14 pounds difference from front to back. I was also getting a lot of vibration like they may not have been balanced correctly. Several days later I took them back to have the balance fixed. I knew all they had to do was check the balance on four tires and readjust the pressures. I didn’t figure it would take long. After almost an hour wait I noticed that my truck has still not even been into a stall, other vehicles had came and gone. I just grabbed the keys and left. I have utilized both discount tires on Bell Road in Surprise and I can tell you the one towards the 303 has better service and better communication.

My husband was there for 2 hours (since store opened)! In the end they told him they don’t have tires for his SUV today and then it took 25 mins for the staff to put his spare tire on! He had to ask what was taking so long! Not good customer service! They did not offer a discount or anything for the extensive amount of time it took to just get his spare tire put on and to be told to return again on Friday to get the regular tire. We will not return here in the future. Very disappointed.

I will never go elsewhere. They offer free checks, rotation, and they fixed the screw hole that I picked up at no charge. As far as I’m concerned, there is no other place for my tires.

My girlfriend had some work at the Chevrolet dealer this morning. She was advised she needed a replacement tire due to a screw in the tread. We decided to take the car to discount tire Co. and well I’m glad we did.
I called and spoke to Tim he said to bring the car in they may be able to fix it for free.
So I brought the car over but they could not fix it so he gave me the price of the replacement tire and really took care of my girlfriends car. He gave me good options let me decide what needed to be done and did the work quick superfast.
Thank you Tim for helping out my girlfriend and making sure her car was safe to be back on the road.

Manager Ty worked the phones with Goodyear for over 30 minutes to deal with a blown out Marathon trailer tire. In the end, he said the perforated amount GY was going to give me didn’t seem fair. He then took care of it by selling me a tire below his cost, with half price mounting. While GY may be problematic, Ty is one of the best I’ve dealt with as a consumer in a long time.

We run a small family limousine business. This is the only discount tire we use to service our limousines. Their pricing is fair, they carry a variety of products but their customer service is what keeps us coming back. Brent and Mike (who no longer is at this location are two examples of exceptional employees of this company. They both have gone the extra mile to make sure we have a pleasant transaction every time.

They refused to put air in my tires that were purchased there, they tried some scare tactic that tires would explode or some BS, this is a Cadillac that is only driven to the grocery store by my 86 y/​o Mother.
I took it to Fletchers, no problem. I will never use Discount Tires again. Beware!

Whenever I need anything done with my tires or if I need new ones — I always come here!
The staff is friendly and efficient. It’s very rare that I ever have to wait. I think the most was 40 – 45 minutes and that’s only once. They always get me in and out of there!

Went in today to change out my front two tires. When I got home I noticed both rims were scratched up from a rookie with a wrench. Called in to notify manager that they scratched both of my front rims so he requested that I brought my vehicle back so they can inspect them. Reed (my installer) and I went outside to look at the rims. I showed him the marks that were made. So he went to go get his assistant manager Joey to come look at them. Joey went straight to the rear rims and pointed at scratches and declared they did none of them and they were already there. I told him to slow his roll that they didn’t even work on my rear tires and that wasn’t part of my complaint. I showed him the scratches on the front rims and he immediately started denying fault. I asked Reed and Joey who installed my tires and Reed’s response was, «I did, well I didn’t install them but I was standing there.» An answer my pet rock would give. I asked Joey if a new trainee was the one working on my car and he kind of just giggle and said no one of their senior members worked on it. Joey was saying how they can not do anything about the rims because they were not painted by a professional… How does Joey know where I got my rims painted at? By all means they weren’t a 1000 dollar paint job but I did pay to get them painted and they looked good. We all went inside, Reed returned to the shop while Joey and I went to the computer to file a claim. Told me I should receive a call tomorrow about my claim. Overall experience was sloppy. The sales guy tried to slide in a 30 $/​tire warranty without saying anything until I caught him. I wouldn’t recommend this place at all.

Pretty good price, though I got up-​sold as I expected, the installation was super quick. Good customer service overall. Was able to order the tires online and make an appt. to install them.

Awesome service! They were friendly, gave me options with no pressure and got the job done quick.

Overall it was a good experience the sales/​tire guy was friendly and knowledgeable. He gave me a few different options that I could choose from and he didn’t pressure me into buying anything today. And he was patient because I had to keep talking to my husband on the phone to try make a decision.

Overall, this has been a very good location for both purchasing new tires, as well as maintenance such as rotations and wheel balancing. They do tend to run a bit of a longer wait than expected every time I have been there, so I suggest planning on walking over to the Walmart to kill some time.

Can I give more than 5 stars for this location? They certainly deserve it!
I have been living out of the country for a while now, and while I was back home for a visit over Memorial day weekend, I borrowed my sister’s car for a road trip to Las Vegas with my boyfriend. Unfortunately, I didn’t see the car’s passenger front tire until the morning of Memorial Day — and it was almost completely bald! We were meant to leave for our roadtrip at 6am the following Tuesday, so we had to scramble to figure out a solution.
Being a holiday, all tire places were of course closed. After some researching, we found Discount Tire nearby would be open at 8am the next day. I have used them before and always received good service. Perhaps it was because they had an extra day off. but they seemed overly happy to help.
I made an appointment online right at 8am and left to arrive on the dot. To my surprise, the store was open and already had cars in the garage and a line almost out the door at 8:01am. The staff seemed to have been very energetic, trying to move through the line as quickly as possible and addressing customers with a polite «We apologize for the wait» a few times. Once I was greeted, I noted that my name was not on the appointment list but had made an appointment online, and they found it. I really wish I had remembered the guy’s name who helped us because he was excellent.
Whenever I go to get car work done, I really don’t like to be treated like I don’t know anything about cars (even though I know very little!) because I’m a tiny Asian chick. So I had noticed him speaking more to my boyfriend (who has just about as much knowledge about cars as I do, if not less) and I think he noticed and started giving us equal attention. He mentioned a few different tire options and was in no way trying to oversell me on an expensive tire. We chatted casually about road trip experiences, and I expressed our desire to get on the road as soon as possible and he said they’d try their best.
They estimated about 45 mins to an hour, so we went to breakfast and sure enough we received a text message on time stating that our car was finished. On our exit, he was kind and waved good bye and said to let us know if there were anything else he could do for us. We left happily on our roadtrip with no bumps or issues (and didn’t even lose any money at the casino!)

This is one of the friendliest Discount Tire I have ever been too. Very helpful and courteous.

Always friendly, always helpful! I needed some new tires, and the guys were really honest, didn’t yank me around. I had a budget of what I could spend, and they were there to help. Free air checks, and balances, I can do that!!! I’m forever thankful for these guys…

Discount Tire is our go to place for tires. Of course living way out here in Surprise, there aren’t many other options. (if any)
We recently got new wheels/​tires for our truck as well as the boat trailer. Quick, efficient, professional service is what we’ve come to expect at Discount.
The only complaint is the lack of follow up. More often than not my husband has to call them to check the status of orders he has placed. They say they will call him when this or that comes in… yet he is always the one placing the calls. I’d like to see them actually follow up with their clients as promised when orders come in. That would make this already pretty great business even better!

Fast. Cheap. Friendly.
Been here a couple times since I moved out west… Nice guys, quick to serve and quality work.
Just what you need for your car.

Last Cinco de Mayo wknd, I decided it was time to replace the factory tires that originally came on my ’03 Highlander. Yeah, I know. Most people are more ahead of the game than I am on car maintenance but at least I got in there before I blew a tire…
Staff get bonus points for friendly, customer service. The guys in there helped me select practical options within my price range. No pushy sales tactics to get me to buy something I didn’t want or need. My estimated wait time was a little over an hour despite the hoard of people in the shop on a Friday night.
They accidentally ‘recycled’ the regular sized spare tire I recently placed on my front wheel axel instead of returning it to the trunk area – when the new tires were added. After I explained the situation, they ordered a brand new regular sized tire for me – free of charge for their error. AAA has also told me that if you purchase tires here they patch flats for free.
These guys rock. You gotta go there next time you need tires.