Enterprise Rent-A-Car

We had to wait for over an hour for the mid-​size SUV to be at the Surprise AZ office, and then it turned out to be a Jeep. The employee had kept telling us the car would be there any minute. We went through that routine several times. The lady insisted it was a mid-​size, but a few days later when an Enterprise rep called he referred to it as «small».

Was in Surprise, Arizona in our RV for the Thanksgiving weekend with family. I do not pull a car behind as we prefer to rent a car when we get to where we are going. Enterprise is the perfect solutions as they pick you up anywhere within a 30 mile radius. What a great service. Staff was excellent starting with the young lady who cam to pick us up and continued on to the big guy behind the counter, (Jeremy, or Jason?). Great price with nice upgrade. Couldn’t ask for a better experience.

I have rented from this location several times in past few months, while my car was being serviced. They came and picked me up and when I returned the car they took me back home. The management and staff are wonderful. They were really busy a few times when I was in there and they would always acknowledge me. I never had to wait even with them being really busy. They definitely have the Best Customer Service, I use to manage several companies and customer service was a big thing with myself and the companies I worked for. So when I see this kind of great service I feel like it needs to be acknowledged. They make you feel like you are there best customer and not just with me I noticed they do this with every customer. Thank you everyone at this location for being such a great group of people with great customer service. I won’t rent from anyone else. I am always recommending Enterprise to people I know. My son and his family were just in town for ten days and they rented from Enterprise., and they were impressed. You won’t be disappointed

We reserved a car for a quick out of state trip. We went inside the office to reserve than doing it online. The employees could see my family and I were hot. They offered us all cold bottles of water. We reserved a compact car. The day of our pick up, they ran out of compact car. They compensated with an upgrade for the same price. They treated us very well, especially with my children. They didn’t treat us as customers, but as their extended family. It’s nice for myself to go to a business and having them treating us the way they will treat their family. I’m definitely going back there again whenever I need to rent a car. I’m happy and comfortable with their customer service.

Won’t be going here again! I’m getting some repair work done on my Jeep and need a rental for the next 2 days, so I swing in to Enterprise of Surprise. Takes about 15 minutes to get helped. The don’t let me pick a car, just tell me what i’m getting– WTH? Gee, thanks for the VW Golf, such a nice car– ugh. I return it 46 hours later, they bill me for 3 days. I point this out and the reply is something to the effect of «I don’t know if I can change that». You bet you can, Not a chance I’m paying you for 50% more time than I had the car! Finally get that straightened out, and he asks how I would rate the service. Naturally, I said poor. He asked how they could improve. Are you kidding me?! How about not trying to bamboozle your customers? I will be sure to find another option for future needs, I suggest you do the same.

Fair prices and great customer service. I have never considered a Ford Fusion as a «Premium» car but it was nice and clean with 34K miles on it. I would rent here again.

Their company policy says: «Today, Enterprise offers a wide variety of car leasing… — and local car rental customers are picked up at no extra cost.» —— The gal that works at this location says their site doesn’t offer local customer pick up & we live five blocks away. We’ve called back a month later & same thing. Any time we need a rental car, we contact the Enterprise in Peoria… THE EMPLOYEES THEIR ACTUALLY DO THEIR JOB RIGHT & ARE GREAT IN CUSTOMER SERVICE… compared to the ones that work at the Surprise location. If you ever need Enterprise in this area… Don’t go to the Surprise location unless you like poor service.

I have been renting from this Enterprise location for over 3 years on a commercial account. I walk in today to pick up my «RESERVATION» an they tell me I need a copy of a utility or cell phone bill. WTF I have a commercial account. I am seeing people walk in here to rent all the time with no copy of a bill.
WORST CUSTOMER SERVICE EVER! I HAD TO GIVE IT 1 START BECAUSE ZERO WAS NOT AN OPTION.
ENTERPRISE JUST LOST MY YEARLY BUSINESS!

Very good customer service. Great rates. Even gave me a ride back home right away. Will be back again.

Absolutely the best customer service ever! They always have the best rates and great vehicles. I would recommend them over and over again!

Maximum quality for minimum price!
I always check multiple sites to make sure I get the best rates & I’ve always found them to be the most reasonable in this area. I normally call the local Surprise Enterprise office first and ask if they have any specials. From time to time they have phone reservation offers that are actually cheaper than booking online!
They have great customer service, but Monday and Saturday mornings tend to be REALLY busy. Get there as early as you can and be prepared to wait for a minute.

I absolutely love the service i received from Enterprise. They do pick-​up to and from wherever you are after you return the vehicle.
The associated are very thorough and don’t try to rip you off…
I would definitely come back and rent a car here instead of at PHX to save a little more money.
They have weekend promos that are awesome!

Wow I hate giving poor reviews, but when you are greeted with poor customer service I have to let everyone know.
I have to share my experience with you so you will not be surprised by the poor customer service at this location. I have used Enterprise in the past at the Sanderson Lincoln location several times when my Navigator was in for warranty repairs: excellent customer service there.
OK, so I gave Enterprise in Surprise a call and was told reserve online, in person it is more cash. So I did just that, reserved the car got the confirmation etc.
Once I get there this is when it all falls apart. Ok they look me up, no cars till 5pm. It is 2pm. Also Nicole noted that I wanted to use my ATM/​visa card to pay. Ok she informs me that I need 2 utility bills if I want to use ATM/​visa? Wow since I don’t want to charge the rental I need utility bills and they don’t even have a car that I can rent?
Glad I drove 15 minutes to get the bad news. Nicole did not care, gladly cancelled my reservation and continued on answering the phone.
Wow what poor customer service I really felt they did not want my business here. Been a long time since I felt that way about any business. I will gladly never use Enterprise in Surprise. I would of used Budget Rent a car down the street, but they were sold out.

Not thrilled with my experience here. Had a rental because my daily-​driver was in an accident and this is what the insurance company provided me.
Scheduling was easy, but getting the car took a long time, over 30 minutes. Only 1 person working the counter and a long line. Finally got the vehicle with a lovely 30,000 miles on it and it showed. After driving it a few days, I noticed that it pulled hard to the left at freeway speeds, and had a horrible metallic rattle from underneath. Took the car back and they gave me another one with no questions asked. However while doing the walk-​around with the new vehicle, it was also emitting strange noises (and had 39,000 miles). The guy pointed out the noise and proceed to find me a different car.
The third car was OK, only had about 15,000 miles on it. I had this one for the remainder of my rental. I returned the car to a different branch so I don’t have feedback on that process. All cars had a quick wash, but I still found trash from previous renters inside.
A few days later I get a telephone survey asking my opinion. I rate it accordingly to what I posted here and I was told that I would get a call from a manager in a few days. I did get a call, but I was busy at the time so I asked them to call back the next day. They said no problem… and I’m yet to hear back.
So in Short
Quality of Cars: High Mileage, beat to crap
Customer Service at Pickup: Slow
Customer service for swapping out the car: OK
Followup customer service: Nada

being one of the rental car giants, i expected enterprise to be one of the more expensive options presented to us…
wrong. majorly wrong.
we scored a weekend promo of $ 10/​day/​100 miles. if you go over, its 20¢ a mile after that… not terrible. after booking online, they decided to give us a complimentary upgrade from the compact. never thought id drive a modern day station wagon… but here came the OH SO COOL chevy HHR into the parking lot!
/​sarcasm.
hey whatevs, the upgrade gave us power lock and cruise control and it actually drove pretty nicely. not necessary but obviously nicer.
in terms of a rental experience, couldnt have asked for an easier one. reserved online, got a confirmation call the day before, free upgrade, pleasant return with disregard that we brought back 20 minutes late and definitely went over our milage.
*careful which door you walk in. we accidentally went to the left and entered a check cashing business. i mean, it looked rather shady with the glass behind the counter, super strong fake cherry smell and sorta grungy employee but i guess i still wasnt awake. i told the girl we had a reservation and she looked at my blankly for a good 10 seconds before i realized we werent in enterprise. ahahah :-P