Meriwest Credit Union

I had a horrible experience at this credit union. I came in for an auto loan and received an approval. I was still shopping for a vehicle and finally found the one I was looking for. I gave all the paperwork they requested and was told everything was complete. I received a call the following Monday and was told they still needed some documents. Apparently, pay stubs and a phone call to my CEO was still not enough for employee verification. They also needed a typed in letterhead document that stated everything I already had provided to them. Well… here is what disappointed me. They also said told me that since the 30 days of the approval had already past that they would need to run my credit report again. Seriously? I came in before the 30 days and provided all the documents I was asked to bring in. I was so upset with everything I agreed to have my credit score ran a 2^nd time. What really pissed me off was I then receive an email from the representative that I was dealing with that they were unable to offer the original interest rate and that it would be raised by 2%. Also, that she would not be in town for 5 more days and that I would have to talk to another person within the bank. I asked if they could make an exception because I provided everything they had asked for within the 30 days. Thank god they said no because I went to a different bank and received a better rate by 1.5% then Meriwest’s original rate. PLEASE BE AWARE!

This credit union is the worst I have ever seen, they ask so many documents just for ID VERIFICATION, you know? Except Passport, AT&T Bill, Birth certificate, bank statement, Comcast bill, they also ask the student ID, without that I can’t open an account, how ridiculous! And the Indian Manager told me if I don’t have a Student ID then they can’t verify Who am I, are you kidding me? the Student ID become the most important ID? Can I use it go to another country, I WILL NEVER COME BACK AGAIN!

UPDATE:
Just closed my account because I feel that this credit union isn’t like other credit unions (pro customer). I inquired about a credit card balance transfer and was told someone would get back to me. I wanted to buy a house and contacted them about mortgage options. Never heard back, so they must not want my business. Needless to say I got my balance transfer through Chase with no interest for 15 months, and no balance transfer fee! I also purchased a home and have a great fixed mortgage rate now. Meriwest who?

$ 5 charge to get a check cut.
Asked for a fee waiver & was told that I needed to have a «relationship». I thought that’s what I had by opening an account there.

Was a member for 10+ years. Forced to leave after my account got scammed. The bank has no protection against the Demand Draft scam. Google it for details. It’s a well-​known scam using a type of check that «doesn’t require a signature». Happened twice on my account. The bank’s response is, «Nothing we can do about it. Fill out a police report.». Well, the scammers know that if they keep the crime to under $ 50 each time, the victim will probably not go through the trouble of a police report, etc. Even if the victim does all the work (Meriwest won’t help), the amount of time that elapses is enough for the criminals to hide their tracks. So it goes on forever. Anyone who simply finds out your routing number (printed right on the checks you write and hand out) can scam you this way through Meriwest. Other banks will help you avoid this type of «Demand Draft scam»…not Meriwest. Meriwest lets it happen multiple times even after you tell them about it. Makes you wonder where else they’re dropping the security ball with your money.

Today I went for auto loan inquiry and all three tellers were really helpful and especially Beatriz and Rose were awesome and made whole process very simple. I had a rocking bank experience. Keep it up!

Have only been banking here for a few months. So far so good. Bank tellers are nice and there is never a wait. Inside is very nice. Also they gave my 14 year old daughter a cheking account other banks have told me she has to be 18. All in all so far I recomend banking here.

I luv banking here great service for seven years thank u

I absolutely love Meriwest Credit Union to death. The tellers are kind and fast. In and out is all I ask for. I could say the same for big banks like Wells Fargo or B of A… what a headache!
My only gripe about the Sunnyvale location… change that ATM machine outside! It looks like the first ATM machine ever made. It’s old, outdated and it’s always out of order, especially when I need it most. Other than that I am still happy with the service!

I love Meriwest! They waive non-​Meriwest ATM charges, they waive Coinstar charges, they give excellent service, and they’re very easy to work with. I was with Wells Fargo for 20+ years and Meriwest kicks their ass.

Newly remodeled! love the atmosphere and business setting.

I grew up in LA, and one of my first bank is Première America which is still my primary bank w/​c I love eventhough I have a WAMU in the bay area. It’s a bit cumbersome finding a credit union that does transactions with my bank.
I found Meriwest in Sunnyvale, closer to my studio. (yes, I have 2 homes, one in South Bay & one in the City «Mr place») wink.
The place was tiny but clean. I didn’t like the member rep that assisted me though, she said that I can only withdraw $ 500 at the most. Is she freaking kidding me, I could of done that on the ATM outside & not waited for 30 mins for them to open up. (9 AM)
One of the most senior member rep overheard our conversation and advise the other girl that she can. Come on now if I wanted to withdraw $ 1 k, I can it’s my money.
I normally don’t go to this branch, the RWC shared branch services do not give me lip about it. I hope that they can tighten up customer service in this bank.
Other than that, I left with my intended cash withdrawal. I’ll just make sure that I won’t go to that rep for my cash transactions. Haven’t they heard the term «Customer is always right».