Kim Alexander, DDS

Finally I got a chance to write a review for Dr Kim.
My general dentist referred me to Dr Kim for dental implant and I am so glad that he is the one who did it.
He has some magic in his hands. I always have some kind of fear visiting dentists and was so scared about the dental implant too. But Dr Kim really surprised me after completing the first step of dental implant out of the 3. I had no pain at all. Wow… Dentist and no pain: D
Definitely front desk is tough to deal with sometimes. You might need to call them several times but its still worth it.
Ask for Janett if you prefer English.
I highly recommend Dr Kim!

My review is mainly on the front desk. I made the decision to not come here anymore due to the front desks unorganization. I haven’t been coming for over a year because I was debating whether if I should because I was not happy with my experience with the front desk. My husband went to their office and did cleaning and other work. When I went in for my visit after his I had asked and nested n out the cost and it didn’t show in their record that he came. Good thing I had a receipt to show he did as he was over charged. Which we never got refund for. I have asked for paperwork and representative assured me she will have it and when I called and came in for it but she didn’t have it. Then when I went for my visit although they have my current new dental insurance company because I move job they claimed from my previous old dental insurance when I’m not insured under that insurance anymore. This was over a year ago and when I came in today they asked if I was still with my dental insurance which I explained that I’ve already informed them of this error yet they do not have the correct and current insurance. I had called for a cleaning appointment today. When I came in I was told that I need xray to do an exam first before cleaning. Understandable however I had my 2 year old with me and she would not sit still and cried. I asked if i can skip the xray today and just do the cleaning and that I will come in another time for xray then was told that in that case i had to wait for an hour before I get cleaning. I went with my gut feeling and told them I will no longer need their service. My appointment was at 10. Not 11 and they want me to wait with a 2 year old when I came in time for my appointment and on top of that you don’t have my stuff current, correct and organize. I’ll take my business somewhere else thank you. I’ll make sure ill spread the word as well.