Purchased 2 queen mattresses and two Tempurpedic pillows on a Saturday. Salesperson was very easy to deal with. Delivery was offered the next day but we delayed for 1 week. Mattress delivered but no pillows. 2 weeks, many phone calls and many promises of pillow shipment and delivery later we were told the pillows were discontinued. Coincidentally a co-worker who referred me to this store experienced the exact same problem, but with a different pillow model. 2 more weeks of calls and I have finally gotten my money refunded. Great salesperson at time of sale — unfortunately that’s where the customer service ended. Mo(salesperson) offered no help in rectifying the situation. I would not buy or recommend this chain to anyone — there are comparable prices out there where service is understood and delivered — not here.