Verizon Wireless

This store rips people off. I went in to buy a new iPhone and these idiots would not stop from trying to give me a «free» tablet so I said OK I can make use of one. Lucky for me I asked allot of questions and found out not only were they lying to me as the tablet was not free and I had to pay monthly for it they tried telling me I had to buy a jetpack to make the tablet work. Bunch of hustlers liars and thieves. Avoid this store as it is not even a real Verizon store and why the hell does Verizon allow there name to associate with thieves like this.

The Verizon Premium Store in Studio City is staffed with a team that is excellent. Recently my wife and I (who are not very good at operating our I phones) had the most pleasant experience at the Studio City store.
We are used to going to the corporate store in Woodland Hills, wait fir a long time and the service is horrible.
I highly recommend anybody who uses Verizon and lives in Sherman Oaks, Van Nuys, Studio City and North Hollywood to go to this premium store.
The manager is PK and his staff of Jonathan M., and Daisy A took great care of our needs. They spend as much time as we needed and were wonderful and very professional.
Check out the store. Great job Team

Love these guys! They are always nice and very helpful. They’ve earned a customer for life!

I bought a car charger from this store model pcu-​micro-​bk. It lasted about 3 months and now it won’t hold the connection to charge my phone. I called and they said to bring it in and if it didn’t have any physical damage they could replace it. The cord was in perfect condition but when I got there the guy tells me that it’s not under warranty and there is nothing they can do. Guess they just wanted to see my smiling face. Why else would you tell someone to come in just to tell them you can’t do anything about it. Just some advice, start carrying some better quality products you can stand behind. I called verizon and they sent me a charger with 2 day shipping and it was cheaper. And it has a 1 year warranty

I remember about a year ago the staff was not so great. When I came in I just wanted to pay my bill. And I had let them know I didn’t want anything. The manager pk apologized and assured me management and Staff had changed all around the store. Well he made my payment and I had left. My phone had dropped a few hours later and went to a different verizon store which did not help me out so ended up coming back to this store. I delt with the manager again so nothing got lost or anything. He included his rep to help him out which the rep was really knowledgeable. Not only did they help me get a phone. They set everything up lowered my bill. Walked out paying less. I am so happy that my neighbor hood verizon store is great. Went back a couple of times for questions and every different person that worked there was helpful. Even though the store has had some bad reviews in the past. I suggest still going in and feeling the vibe. If you don’t like it then, hey go to a different store. They don’t have a gun held to your head for a decision.

I would give zero or negative if I could. I pre-​order s7 edge. At the day my pre-​order arrive to the store, they claim there is system problem. They couldn’t activate my phone. After, two days I just decided to cancel my pre-​order. I called store, they said I can get full refund back, $ 100, $ 50 for each phone, I ordered two, but I will have to go to store to get refund because I swipe my card there to pay for it. I’m like ok, so when I get there, store representative claim he don’t have authority I have to call in to check if district manger will be there then he can have authority to refund me. I can’t believe what I just heard but there is nothing I can do. I try to be nice not to dispute directly from bank. Therefore, I called second day to check if district manger is there. They said yes. So I went there, turn out to be he is not there, only store manager. So I ask if he can do that. He said yeah, he can just do that but need wait till tomorrow to get a certain code. He also mentioned he can just refund me over the phone. So I’m like ok. Second day, nobody called me, so I have to call them again. Now, the manager said, sorry I checked again. Unfortunately we couldn’t issue the refund to you. This place amaze me, I have never experiencing this kind of customer service before. Please, don’t bother come here. It’s a big lie and joke.

This is NOT Verizon. THis is a scam reseller that does a good job pretending to be Verizon but they are conmen. Do not be fooled.
I am working with Verizon to revoke their «authorized» reseller status.

Vanessa Martinez you did it again for me… Thank you so much for all your help on upgrading my plan. You are the best Verizon sales-​woman. This Verizon Store is the best. Hector and the rest of the staff are great too.

A little bit crowded, but very decent employees, knowledgable and helpful!
I had to wait for 45 mins, until my turn, however the employees were doing their best. I got my new iPhone there :)

Awful customer service at this verizon store! I walked in to buy an accessory which should not take as long as it did. While the associate was talking to me, she decided to pickup a call in the middle of our transaction (that is equivalent of taking someone in line behind me) and instead of putting that call on hold, she proceeded to troubleshoot the issue while I am still standing there. I gave her a couple indications that I was in a rush but that didn’t seem to make a difference. I have been to this store before with similar lack of customer service, never going back! Also be aware that they don’t tell you upfront that there is additonal an charge of $ 9.99 for simply putting the fiberglass cover on your phone that takes all of 2 minutes.

Worst Verizon store I’ve ever been to. We waited about 2 hours in the store as both clerks were helping customers. It wasn’t until 2 hours in that both of them let us know they were going to be a while since they were setting the customers up with a lot of things. That would have been nice to let us know when we stepped foot in the store. Finally one of the clerks said he felt bad (2 hours in to us waiting) and that we could try to simultaneously help us while helping his current customer. He definitely tried to scam us a few times. We were frustrated and just ended up calling a Verizon 1800 number to talk to a rep and they told us a WAY lower price for a plan. We got the plan over the phone and walked right out. AVOID THIS STORE IF YOU CAN.

I am a completely happy and I feel valued customer. All the staff at the verizon store in the studio city curve store we’re extremely patient and knowledgeable in explaining my new phone to me. They were friendly and professional and answered all my questions. I cannot overstate that they helped me every time I went in. It was great. I highly recommend this store. Hector GIOVANNI and Vanessa where all really great help thanks GIOVANNI for all the help and patience.

horrible store, not actually a verizon store but a «partner» store. they cant actually help you with most stuff and aren’t authorized by verizon.

This store sucks and they are liars and thieves. I came in here a couple months ago to get my new iPhone which they did not have in stock than they took a deposit from me and said they would get it in a couple of days. Liars Liars three days later no phones and the worst time getting my refund of a so called deposit back. AVOID THEM ST ALL COST
luckily I found another verizon store in studio city that was super helpful and great and took care of me, they are located near Joan’s on third go them the girls are great there.

The amount of suck oozing out of this Not-​Really-​A-​Verizon-​Store is overwhelming.
I wanted to get a JetPack, and I wanted it to replace the existing line I was using for my iPad. Simple, right? Right.
The guy who was helping me (who’s name I think I permanently blocked from my brain in order to avoid PTSD — so we’ll call him Mr. Honesty to be ironic), told me that it’s impossible to just switch a new device for an old device on an existing line. Instead, he said, I would have to cancel the existing line and then establish a new line for the new device. I thought this was odd, since I’ve done exactly what I initially set out to do before, but since it was just a data device the number didn’t really matter so I let him start the transaction.
The device was a dollar (basically free with a 2 year contract), but Mr. Honesty charged me $ 10 for the SIM card. The one that comes with the device. Let that sink in for a second. He charged me ten bucks for the SIM card that comes in the package, with the device.
Luckily, in order to complete the transaction, he had to call Verizon customer service. And luckily, on the other end of the line was someone who actually knew what-​the-​eff he was talking about. The customer service rep asked why I was canceling the line. I told him that Mr. Honesty told me I had to. He paused, then said, «uhm, no you don’t… why would he tell you that?» The rep also told me that they never sell SIM cards separately, and it would have been cheaper to just switch the line over to the new device.
And to make matters worse, by creating this new line, Mr. Honesty made it impossible for me to take advantage of a lower-​price, more-​data offer that was available on my account.
As it turns out, this Not-​Really-​A-​Verizon-​Store doesn’t make any money if they just «sell» me a $ 1 JetPack and change over the number, so to overcome that problem they’ve figured out they can get a kickback from Verizon by selling a new line, and also be super-​creepy and dishonest by selling the already-​included SIM card separately. Smooth.
And all the while Mr. Honesty was trying to convince me that his way is cheaper using New Math or Common Core or something that makes 2 plus 2 equal spaghetti.
I cancelled the order and went to a real Verizon store instead. Surprisingly, I have a new JetPack on the existing number, and it included a shiny new SIM card at no extra charge, the way God intended.
So here’s the bottom line… If you like math puzzles, slight of hand and all the B.S. you can shovel, then stop by this Not-​Really-​A-​Verizon-​Store and ask for Mr. Honesty. But if you’d just like to get your cell phone business taken care of… then by all means, don’t.

I NEVER review anything on Unilocal and i’ve been a user for about 3 years now. I also have never left any employee feedback until now and I have been a Verizon customer for over 5 years.
I work in a business where guest service is our #1 priority so I had to write this review to show the horrible side of employees in some businesses.
The employees here are terrible. My first experience was with an african-​american woman who’s name I don’t recall, but I went in to ask a question about reserving the new iPhone. She was very stern and to the point. She wasn’t very friendly at all and did not seem open to any questions. Or any «dumb» questions at that. Again, working at a theme park, I know what a «dumb» question feels like to these employees, but the average consumer just really needs a helping hand.
I was forced to come back to this store a month later when I finally got my phone because my monthly bill was at a tremendous increase in price. I went in to get this fixed and NONE of the employees were helpful, the manager was standing there like a know-​it-​all just chiming in to shut my questions down but NEVER offering any real help with my problem.
Instead: The employee helping me (African-​American male) basically cornered me into 2 options: Pay my bill what it was now (And he acknowledged I was paying a lot) or pay less and get on a new plan. However, the new plan REQUIRED me to get a tablet, and pay the monthly fee for the tablet, and pay the initiation fee for the tablet, and be locked in for 2 years to pay for a shitty quality Android tablet.
Now, again being a Verizon employee for over 5 years I never felt so backed into a corner before. All they were able to do was rescind part of a plan I initially never signed up for.
A few days later, I go to another Verizon store (which I’m about to review) the tell me what ACTUALLY happened with my bill and what my realistic options were. I called the corporate like the new store told me, and got my bill fixed AND have a NEW BETTER PLAN in a shorter time than I was at this store.
Long story short: Don’t go to this Verizon store.
I hate to be insulting because again, I know what it’s like to be employees in the costumer service industry. But never have I ever visited a business with less knowledgeable and rude employees.
I will NEVER go to this store again. I would rather travel 20 extra minutes to another store than deal with these idiots again.

I hate verizon because of my experience at this store. I doubt if the store assistant had any training at all. I had very very bad customer service experience. The store sold me the wrong service. I asked them to cancel the service. They said they did but they didn’t. I kept receiving verizon bills for five months despite my repeated phone calls requesting them to correct the mistake. My most frustrating experience with any business in LA. 100 times worse than DMV.

DO NOT GO TO THIS FRANCHISE STORE. It is considered an authorized retailer and is not attached to CORPORATE VERIZON. The insurance they sell you is crazy bad. And when you want to file a claim with the insurance this store will not help you except to put you on the line with these people who are CRAZY bad. I paid a lot of money for this 3^rd party vendor insurance they sold me. Don’t be fooled.
I had the worst experience with a salesgirl DIVINE. She is everything but devine. She is rude and not at all helpful. This girl does not know the definition of customer service. She has the worst manner of anyone I have met in retail.
Go to the CORPORATE store on Ventura and Beverly Glen. They were wonderful and very helpful.

what a scam* the employees at this location are liars* i took a verizon iphone into this store to activate it* they gave me every excuse possible to not activate it… saying the iphone4 sucks (i didn’t care i just wanted verizon service & a iphone) so they talked me into another stupid supposive smart phone*not… $ 200 dollars later… the next day i took the phone back & they totally recharged me another $ 200 saying that was the only way & a check is in the mail to me …(& the manager was involved too)
i have not received anything in the mail!!!
what a bunch of bad employees… they knew i was paying with cash & they intimidated me … i still dont have a decent phone they gave me a prepaid phone i found out… now i cant even use voice mail & they wont correct it…

DO NOT GO HERE!
This is not an actual Verizon Store! They do not care!
We were charged an $ 800 deposit when we were told we weren’t going to be. I had to call Verizon and prove to them that it was charged because they did not have a record of it. The store was unhelpful.
My husbands VM icon would not turn off and they reset his phone and deleted our recent camping photos without warning him.
Now, my phone is broken and we were told that with the insurance we paid upfront that our phones would be replaced for free for up to 1 year. NOT TRUE. First of all, it’s not Verizon Insurance, it’s a company they use. The company has a $ 125 Administrative Fee and takes 3 days to send out a new phone.
I’ve been trying to call the store but either their phone system isn’t working or someone keeps hanging up when I get through. I have to call Verizon to call them to get the specific information the insurance company needs. That only the store has…
DO NOT GO HERE!