AT&T

Went on March 25^th right when they opened. Line of 3 people. Only one employee was on the floor. She spent 15 minutes on one customer trying to put money on a pay on your go thing and then calling a manager for authorization on phone. (He never got whatever he was trying to do). Don’t get me wrong, Nicole was very nice, pleasant, and professional. She was the only good thing about the store and why it gets 2 stars and not one. It’s Ingrid that was the problem. More specifically the lack of her. She came in at 9:55 told us to wait because they weren’t opening yet, then never came back. You have a line, open 5 minutes early if you care! But I can understand that. So they open and only Nikki was there and all the other customers were waiting. She even had to try to call Ingrid on her cell for authorization because she is her manager. What the hell?! You have one staff member and no manager in the store for the first 30 minutes you’re open? So we wound up waiting 15 – 20 minutes, a woman behind us walked out in frustration, it took longer to service the first customer because of it, and the third woman there when they opened was just getting serviced when we left at 10:30 am. Meanwhile, no sign of Ingrid. I only got her name because I asked Nicole, «doesn’t anyone else work here?» And she told me Ingrid went out to her car. But never came back? If I was AT&T management, I know what I’d do about a manager on payroll for at least 30 minutes that was a no show and kept people waiting. Promote Nicole and let Ingrid disappear for good. AT&T needs to pay attention to the quality of its staff and how they treat their customers. Little aside: The music they were playing was aggravating and a total mish-​mosh of crap. Some good, some terrible.

… I don’t get it. Showed up during business hours and there is a sign on the door that says, «Be Back at 3:34p.» I mean, what?! All of you are gone until this weirdly specific time? I don’t understand, but I’m immediately turned off. I haven’t even been in the door yet. Meanwhile, I’ll just sit here illegally in my 20 minute parking spot waiting for the next 34 minutes for someone to finally show up for work. I’ve already been here for at least 15 minute. Shame.

Just got to store at 4:30pm on a Thursday afternoon. Closed with hand written sign stating back in 45 min. At lunch. Wtf!!! Don’t come here. What sort of company is this???

This store flat out is a fraud. 3:09pm on a Sunday. Their hours are 10am-​7pm. There is no sign of life in this store. I’ve also come to the store in the morning when it’s opened late. They have lazy employees who work unsupervised and apparently open and close at free will. Pull your head out of your ass AT&T and FIX THESE PROBLEMS
On top of this I asked the 2^nd store I visited about the service fee I was charged at the store that was not open.
«A service fee? We never charge a service fee to pay your bill in the store. That’s not ATT charging the fee, it’s that store.»
STORE IS A TOTAL FRAUD

No wait, good service.
Went in today to switch my service over from my old phone to a «new» hand-​me-​down phone. The store was not crowded, and the guy who helped me was very helpful and fast. Great customer service despite the fact that I wasn’t really buying anything, just switching phones. I’m giving 4 stars instead of 5 only because I wish the store sold more accessories and such. It’s pretty bare bones.

Well, I hope his name was Mario because he is one of the most patient people I have ever had the opportunity to expirience. I walked in to a busy store with one employee (Mario) working with a kind elderly couple. They were upgrading not just phones but there entire lifestyle. Outdated by 10 or more years at least. Nonetheless, kind. However as I waited, there was a woman ranting and raving about how her car was stolen, barging in and out of the store like it was her gaddamn office. She unloaded her bills and checks and cash and make up all over the clerks counter and Mario was very patient with her. Very professsional. She claimed her car was stolen by a young man who she never intended to get in trouble and her husband might kill this kid (husband– she claims is an idiot and is planning a divorce), but she doesn’t want anybody to get in trouble because she doesn’t trust the police and the world in enough chaos. Her driver was on the way (but not really), he was supposed to be Asian and he was also an idiot according to her. What I’ve learned, which she made clear to the entire room, was that she owns many buildings, has nice cars, and loves vegas. Finally I learned she was there because she needed a new phone and tablet (do they cover stolen things) because they were in her stolen car. Which was totaled… With the driver in the hospital… and the car was a bmw… then an audi…
Anyway, while this woman ranted and raved for an hour, I waited patiently in the back for my turn. however, while the elderly couple was checking out she accused me over the phone with at&t that my presence was akward and making her uncomfortable. That I was video taping her and logging in all her info to do… I don’t know. I felt like a terrorist and as i tried to introduce myself she flipped like a drug addict and walked to the other end of the room to occupy herself away from my existance. Ultimately, I’m only writing this because Mario. I hope that’s his name… was a frigging hero. He handled it like a king. I ended up leaving him with this insane woman alone in a locked store. I was confident he handled it… but this woman… the most insulted I’ve ever been… and he backed me up… good helpful service amongst the most chaotic elements. She accused Mario of some financial accusations… in case he gets blamed for anything… I want the manager at this store to know he handled it like a champ. Better than I could’ve.

The sales people here are pushy and deceptive. If you shop here, be on guard! Luckily the AT&T corporate customer service was great and made it up to me. Happy with AT&T, I’ll just avoid this store!

Store was not crowded. Employees really helpful. Almost went to another store because of poor Unilocal reviews!?? Glad I came here cause I was in and out fast & they took care of my phone needs with a smile.

Absolutely no customer service here! I called to get some questions answered and was repeatedly told to call back in 20 minutes, even though the first associate told me that no customers were in the store. The second time I called in, the manager was conveniently on a conference call and wouldn’t be available for «a while». I asked how many customers were currently in the store and was told «a few». This is very unimpressive! I will not be continuing business here.

3 weeks ago my boyfriend and I went into this location to set up new service plan and to get him a new phone. With that new phone purchase they had an special deal for a $ 0.99 tablet. The sales manager Kimberly was very nice to us in setting up our service and selling us this phone. And although they did not have the $ 0.99 tablets in stock she promised that she will find one at another location. She was never able to find another tablet and when I went in today she simply shrugged and said I’m sorry. She gave us no impression that these tablets were a limited time offer or that supplies were limited. The employees at this location should be schooled in what to say to customers and how their deals are run. We should have been left with the impression that we may not be able to get a tablet. In the end we spent so much money with AT&T to not get the special deal sounds like a rip off. I have no idea if there really are any 99 cent tablets. I feel like that they are lying to me. I am amazingly disappointed in this location and I will never never never go in again.

I Know that these places are a pain. Understaffed, heavy sales pitches, etc., but we were lucky to get Mario as our salesman. No pitch, just did what we needed and out we went. Thanks Mario, now if you could get the rest of these places on the ball, hire some staff etc., how cool would that be?

Currently 6:30 on a Tuesday and they are closed. Unilocal and the door both say it’s open till 7. Fix your hours.

Went in to order a new phone. I was told their system wouldn’t let them log in and they couldn’t help me. I’m switching to Verizon. You just lost a customer of well over 10 years At&t, thanks for the great customer service you provided.

Got a new building a mile down the road. At&t said i could port the number. Thursday i called at&t to port number, 5 hours later got confirmation.
Next day i found when i tried calling number it was disconnected. I was then told that they changed the number because it was not portable. 7 hours later and now furious. They sell me on on a u-​verse internet package. Great deal and i was getting a free samsung tablet, but would have to pay $ 100 deposit. I paid and the install was to be the next day. I called the next day wondering when they would be there. They said oh the deposit never went through. On the phone now again for another 4 hrs. At&t calls wells fargo with me on line and got confirmation of transaction. They still couldn’t confirm it. So i had to start all over and pay another $ 100.00 deposit. Install would be Thursday. Still getting Tablet and a great deal but furious.
I call Weds morning to confirm install for that day. They had no record of it but confirm the deposit. Now ready to explode. They redo the order but now cant give me the tablet. Furious but need to get business back online they say the best we can do is set up install for monday the 20^th. Ugh the monsanto of communications i just took a breath and handled it.
Today now two days later, on my way to get coffee i get a call from At&t. (we are sorry for the inconvenience, but because you had this number shut off we cant get it back for you. WTF.
So i go to a branch location and explain the above. They were like WTF, we will handle it.
I sat in the store for 3 hrs, supplying emails and all confirmations. To hear there is nothing we can do.
Now guess how i feel??? O ask what now? The at&t store manager said. I wouldn’t wait for a refund from us. Go to your bank and lawyer and file fraud cases. Now all this time, money and frustration. No phone, no internet -$ 200.00. And now have to source new company and update over 2500 customers 200 plus vendors, all web advertisements and sites, corp paperwork etc. ALL I GOT was a couple of «SORRY FOR THE INCONVENIENCE».
AT&T THE MONSANTO OF COMMUNICATIONS. AT&T SUCKS!

THIS IS REGARDING AT&T AS A COMPANY. THEY ARE NAZI’S
I had been late a few ties where I had my account suspended. That’s fine I understand. However; I always paid the account and service was turned back on (they BTW made money for reinstating service). That being said the last time this happened on ⁰⁵⁄₂₂ I went into a store to have my service turned back on. When I called into the customer service to make a payment arrangment (basically 40.00 today and the balncnext week) the guy on the other end said «a off-​line team came in and turned off the service so even if I wanted to I can’t do anything until payment is recieved in full».
So; I was forced to make a full payment. When I called back to complain to cutomer relations I conveyed my story to some woman named Lisa and mentiond my payment plan I wanted to do. She admitted it was a lie (she said he mis– spoke) about a offline team coming in yet not only was she not willing to do the payment plan i wanted but she wanted to see three payments in a row before I could do a payment plan again.
BOTTOM LINE IS; AT&T DOES WHAT THEY WANT AND MAKES UP RULES AS THEY GO AND DOESN’T GIVE A CRAP ABOUT MAKING GOOD WHEN A CUTOMER IS LIED TO IN ORDER TO GET MORE MONEY. I NEVER THOUGHT I WOULD SAY THIS BUT ANY OTHE RMOBILE COMPANY WILL BE BETTER THEN AT&T.
THIS IS WHAT HAPPENS WHEN YOU GET TO BIG

This isn’t an AT&T company store. They’re a 3^rd party reseller for AT&T. They’ve also got a robo-​dialer that identifies them as «AT&T» to sell you a new phone. I’ve never shopped at the store, but their robo-​dialer still calls me to offer the upgrade. They must be using AT&T’s customer lists to spam customers.

Be very careful when you do your business with this company.
Stuff might seem nice and friendly at the beginning, but really forget about customer service there, if you come in there with a bill question or a return they scan you right at the door and and you are most likely to end up in the hands of the beginner on the probation period cuz no one there wants to waste their time on your problem unless they can sell something to you. And they will try hard!
If your phone malfunctions first thing they’ll check if you are eligible for upgrade that’s when they’ll push you a new phone by any means even if you don’t need it, if you are not eligible than you’ll see attitude change and will be redirected to the customer service phone line. You can definitely insist on them making a call on your behalf and deal with customer service if you want to, it’s the last thing they would want to do, but have to.
They have extremely high turn-​out rate of employees and the only way to keep the job there is to make the quota. Official at&t pushes them, they push their stuff for given number of contracts to sign up per month. And that’s pretty much the only thing they care about.
Also beware of any personal information you leave there, they throw personal information like people’s SSNs and addresses with credit card info straight into the trash without any consideration of shredding.
And do yourself a favor and complete rebates on your own, because there’s a good chance that person who signed new contract with you will. forget about it as soon as you step out of the door