FedEx Office Print & Ship Center

When it used to be kinkos, I dreaded nothing more than needing something printed for my design classes. But I have to say that this FedEx office visit was a pleasant experience. A gentleman named Barry, I believe, was very helpful, friendly, and personable. Every other location should be trained by this guy.

I was running late to a job interview and Alex had answered the phone, i had asked them to print a resume for me. It was very busy for them to expedite my process, he said it was going to be difficult. I told him that this was a very important job interview and I could not be late so he took the time to make an exception and expedite my request. Alex is such a great employee of that location that I have ever met because he understood that the customer and his needs are very important and they are worth taking time to listen to the situation.
Should be rewarded for his above and beyond customer service and he should be recognized in the FedEx Kinko’s corporation. when you go in there ask for Alex because he truly cares about customer service.

I came in last night to send out two small packages. This took almost an hour, unbelievable! I was helped by an older woman who was trying her best to assist us, however, things were moving awfully slow as she sorted through different boxes, etc. My frustration is that 3 younger men who worked there saw what was happening, stood around, and didn’t offer to help her. Another woman who worked there (who greeted us but passed us off to the other woman) had enough time to go to Taco Bell and when she came back, we still weren’t halfway through the packaging process! Many others customers were in and out and yet my order took an hour. I am just appalled that the other staff members were so helpless and rude. I spend good money with FedEx regularly and am very disappointed in last night’s service.

Moments ago, I went into this location and TIMMY. or Tim on his badge was the rudest person in that store. I work nearby and often visit this location. For sure, I will never be back. I ordered a custom piece last week and the service was amazing. I needed a couple of changes so placed an order again, this piece came out all smeared up and not looking like the last piece. He wanted to argue over a $ 10.00 piece that he felt should have been $ 30.00. In his nasty southern/​british accent he argued with me. (Over and Over)
I will never return and yes, I did choose to call him a choice name on the way out the door that was well deserved. So if anything, this location should give him an award for being the Biggest B of the month.

Alex in printing needs an attitude adjustment. Answers questions like he is annoyed with the customer. Seems very uninterested in assisting anyone also. Unacceptable.

Went in for a passport photo. The guy working was really nice & friendly. Quick, easy and handled everything. I’ll be back for anything I need!

One time, I went there to picking up the online printing, they can’t find my paper, almost sent me back home without my printing. But finally they found it. And, this time i was there for online printing again, they mixed my print with somebody else which is no big deal. then i say thank you, and leave. A few min later he called my name out loud and said I DID NOT PAY. i said i paid it online. He keep saying i didnt pay. Yes, everyone looking at me… And finally he find out that i already paid… No word SORRY and he is RUDE. i will never go there again. They are good making customer feel bad.

Every time. I swear. A bunch of chickens with their heads cut off. No one knows what’s going on and no one listens to what I am asking. They mess it up every time. Why do I keep coming back?! It’s insanity.

Who hired the hitmen on this place?! I have been coming here for months now and consistently get stellar service, so I’m not sure what these abysmal reviews are about. For instance:
It’s 11pm and Gerald is working his tush off printing and packaging an important presentation booklet for me that wouldn’t upload for print online. He recommended products better suited for the project; it looks damn good I tell ya.
I’ve brought large artwork in here mounted on foam board and they’ve trimmed it for me at a nominal cost.
I get that they’re busy sometimes and that means waiting but come on…
I love this place and think you should let the haters hate and come try it for yo’ self.
And it’s 24 god damn hours a day! If I get an itch to print something at 4am?
Done!

This review is for the FedEx service. To get a delivery switched to this location takes almost a week. When it finally arrives, you’re made to wait in a long line with people shipping packages. They need a separate rep to help with package pick up and make customers wait so long.

Every time I have been in to this location I have stood around and waiting for 5 – 10 min before being acknowledged. Most (not all) employees are rude and unhelpful and make you feel like you are not a priority. There are several other FedEx Office locations within driving distance. I would definitely recommend driving the few extra minutes to another location where they have always been friendly and helpful.

This is one of my most pleasant experiences at FedEx as I visited several locations in a period of one week for an urgent work print job. The younger woman there with the long hair was SO helpful!

I remember back in the day when you could actually get help at one of these places but now they just point you towards the self-​pay machine and want nothing to do with you… Took me twice as long and cost twice as much due to lack of help… 1 employee to run the whole store…

Went in for the eBay valet. Got a different story from the sales associate than the eBay website & customer service regarding almost every step of the procedure (granted, this is a new service for the FedEx store and it’s possible their staff received zero training). They charged me for packaging (which is supposed to be free) and managed to scratch up one of my items anyway. The kid just seemed like he’d rather be playing video games than helping customers.

So beyond understaffed. I waited for a sales associate for twenty minutes on a computer (charging by the minute) only to be told I can’t print what I wanted to print. 9 dollars later and a pretty crappy quality printed comp card, I left disappointed, frustrated and very underwhelmed by their customer service.

Wow, this Fed Ex location has to be one of the worst locations I’ve ever been to. Now mind you, it really has nothing to do with the employees, who do seem half dead most of the time, but the real problem seems to be with management/​location itself. First of all, this location seems like it’s stuck in the 90’s. The computers are old, the printer is old (yes they only have one printer), and even the scanners are old. I mean, they have scanners that only print one page at a time and it literally take two minutes to scan an entire page, all while you rack up .30 cents a minute, which is probably the idea.
Secondly, how do you have just one printer for 12 different computers? It’s quite a confounding concept really. The most annoying part is when five to six people are printing at the same time you are (which seems to be a regular occurrence here as this place tends to get packed) and your paper gets mixed up with other people’s paper. And you’re gathered around the printer with six other people sifting through each other’s personal documents to make sure nobody mistakenly takes your copies. Or worse yet, someone gets to the printer before you do and just grabs all of the copies in the printer without checking which copies are theirs and then you have someone walking away with your documents and you have to reprint again. Why not assign a printer to each computer. This place needs to expand their overhead a little and make the experience easier on the customer.

Jerrick and the team here were absolutely amazing. They helped my sister and I out in a pinch and were super friendly and incredibly informative. I would rather come into the store and deal with the friendly staff.
Thanks for your all your guys!

Extremely rude and poor customer service. Really amazingly antisocial counter service by Richard at the Fex ex counter. Really needs to be kind to customers. Shockingly rude

This place is A-​ok in my book.
I placed a simple order online, and asked for it to be completely rather quickly. I got a call on my cell saying it was not possible, but they would do their best. (Most places won’t even tell you they cannot accommodate.)
After crying in the company bathroom for an hour, I allowed the extension and made a last minute change to the order. (Changed the paper)
Unexpectedly, I got a call right after my deadline, saying it was done. WHOO HOO!
Michael was the person helping me on this particular order. — Put this on your performance review, sir. You need a raise.
My experience here has never been bad. I have frequented this location on and off for almost 10 years. Before it had a FedEx handle. I have heard about the machines eating credit cards and such. I do all of my business online, use coupon codes and then go pick them up.

I thought I would never give a 2 star review, but here it is. This place is better than 1 star, but certainly not better than the average 3.
Self copy center is made in a way where you will print «Color» copies by default, even though you’re printing a word document like an essay. This will charge over 45 cents extra for EACH page! Remember to put it on «Black & White» to avoid any extra cost.
There was two employees, one who seemed lost beyond this world, and another who was just too happy and slow. There was one of those big checks in the back that my eyes laid on, and I jokingly said, «is that check for me,» expecting a laugh. But he actually took me literal and went to bring the check to me!
I’ll be back again, but I won’t like it.
On the bright side, everything is clean and organized!