Family Pet Hospital

I have used emergency veterinarians during my pal Basil’s life yet hadn’t established a new Vet til I met Dr Soung. She is a professional compassionate vet that I can relate to. She informs and teaches those with young and geriatric pets. All my best you your staff too.

Do Soon is very helpful and caring. I have used this vet for many years and would not go anywhere else.

Absolutely amazing staff! Dr. Song saved my baby for me and let’s face it my pup isn’t terrified to go back either !! My dog is my world and they saved her for me! The prices are SOOO much more affordable compared to Sacramento, and you really don’t have to wait that long! Although I still spent about an entire months worth of pay, I’d do anything for my Angel.

Dr. Soung and her staff are amazing! I drive from Sacramento to see her. They are caring, patient, and knowledgeable.
She truly cares about her patients, and it shows. Highly recommend!

Love the Dr. Even though she may be a little dramatic when she speaks. the staff is great.
CONS:
Asian guy I think he is the manager, is very rude and is horrible at great customer service and even social skills. He gave me this stink eye and attitude when I refused to have my dog put to sleep to have a xray taken on because of a swollen gland she had which I knew she got from play fight with my other dogs and she only needed antibiotics. Lol My dog was and is perfectly fine with just her antibiotics. I told him I would wait until she finished her antibiotics and see if she showed no improvement then I would bring her back. Never needed it.
My sister was using her care credit but it was demagnetized so the payment had to be made online through the computer, which doesn’t really take long because our office does it that way, but he responds «You need to order another card OK, we aren’t gonna keep doing that for you, it is not allowed next time» all while looking at me lol
Any who like the Dr and other staff so I will keep coming back

We have had nothing but positive experiences with Dr. Song and her staff. They are caring and loving. Dr Song is amazing. She always has the well being of the animal in mind and doesn’t immediately jump to surgery. I trust her implicitly. We always recommend Family Pet Hospital to all our friends!

Horrible service !
My dog was attacked by a pit bull .once I arrived the receptionist was very cold no personality. Made us and another patient wait while she was talking in the back. Mind you my dog was attacked by a pit bull !!
Once we finally were in a room maybe 15 min after
The doctor came in .
What a joke ! She took one look at my dog and said «we need an X-​ray to determine if he has a hernia «a hernia ??? He had two holes that were pretty deep how could there be a hernia ?! And also she needed to draw blood to make sure he didn’t have anything ! And of course I questioned the vet what she was saying didn’t make sense. She got highly offended and said I could take my dog and go somewhere else if I didn’t believe her. (well I didn’t believe her) she then left the room and the same receptionist came back inside and gave us an estimate of how much the X-​ray and blood work and blah blah blah would cost well the total was 2000 $ and the receptionist wasn’t even sure herself if there would be extra charges .
I stormed out upset and in tears I didn’t have 2000 $ and they wanted a deposit of 700 $ to even begin any treatment .
Shows how much they truly care about the animals
Tip of the day: always ask questions! Always !
! Vets will rip you off and I know I use to work for one 5 years ago
In the end I found an amazing place called
Rose Marie animal Hospital
When I arrived they made it their priority to take care of my dog once I was in the room. An amazing woman by the name of Yvonne took care of my baby and the doctor WOW she was actually there to help and save my dog ! The total was 900 and that included
X-​rays, surgery, anesthesia, antibiotics, pain injection I’m so glad I found them .
Do not allow these people to rip you off !
Speak up and ask questions and let’s see how the vet reacts when you question her.

Dr. Song and the team at family pet hospital are caring, capable and phenomenal. Dr. Song saved or dog by her quick action and treatment for sago palm poising. She is always kind and treats our animals like the family they are to us

I have 5 dogs and one cat. All belong to this vet clinic. Dr song is a compassionate vet, you can tell she truly cares about animals and can read them well. When they are sick she goes over options with the cheapest and then the most expensive and let’s you choose based on what you can do for your pet. The staff at the front seat are friendly and caring. Sometimes it’s pretty busy but if you make an appointment they are very good about getting you in as the priority. Only reason they got 4 stars in stead of 5 beacause it is an older outdated office that could use some aifreshner. But i can tolerate the smells for my pets to get the best care.

Dr. Soung is an amazing doctor. She is a kind and caring doctor and that’s why she has been our vet for 12 years for all of our animals. I really like that she is honest. If she can’t do anything for you fur baby she will tell you so. She is not one of theses doctors that just takes your money for treatments that won’t work.
She has saved my little Olivia twice. She is very knowledgable and experienced.
If you want a really good vet then this is the place!

We booked a saturday appointment for our Beagle/​Jack Russell to be seen for his limp. It was really busy, so we had to wait a while to be seen. However, we are happy we went. Dr. Song was very knowledgable and we felt comfortable with her assessment and recommendations. The price was also very reasonable.

I like this vet clinic. They have always been very helpful and you can’t beat their prices. I moved out of the area but I will continue to come here.

Okay… there are a few things needed to be said this vet… if thats what you would call it.
1.) It smells something fierce in this facility. They need to open a window or spray some febreeze.
2.) The staff members are very friendly and also polite. Nothing bad to say about them.
3.) Dr. Song is a freaking certified fraud. I will never return nor recommend anyone to her offices again.
I have seen Dr. Song on four different occasions… all for the same thing. The last and FINAL visit ended up being close to $ 500.00. I recieved no anwers… 280+ of that was for an xray, which by the way the other vet cannot even use because it wasn’t even taken properly. They put her to sleep to position her correctly but yet failed to do so. So i have to a complete new xray taken. Shes unprofessional and basically rushed me out the door in tears with nothing less than a bottle of painkillers. Shes highly unrecommended. I will be looking into notifying the better buisness beauru because this is freaking ridicilous…
I hope she looses her practice. My middle fingers on both hands are raised to this quack dr.song.

My family has gone to Dr. Song before she had family pet hospital. She been completely honest when my pets were too old for surgery and gave great alternatives when my other dogs were injured. She may be more expensive then other vets, but honestly I trust her to do surgery on my dog over anyone else. She may be in a rush, but it’s a busy place for a reason. People keep coming because she good at what she does. Yes they say you should do this and that, but you as an owner can say no and just do what needs to be done. The blood work is just a precaution. Better safe than sorry !

Had to take my dog in for some pain he was
daughter takes her pets there and referred me. The people there love animals. The vet was very informative and direct. The follow up calls were very nice. I would take any and all of my pets there.

Our pets are family. They are precious. You’d be hard pressed to find better, more reasonably priced care than Family Pet Hospital on West Lane in Stockton. Your visit starts w/​a friendly reception, & ends w/​a diagnosis you know you can trust from UC Davis educated Dr. Song. She sits on the floor w/​the animals, speaks sweetly to them & has just the mannerisms you’d love to have for your furry babies (so does her staff). The fees are reasonable – for ALL services. Prices for flea meds, special foods etc are consistently lower than anywhere… even online. The staff are friendly & courteous. Everybody here is an animal lover. It seems to be their passion, not just their job. I’ve been to a number of other vets in town & I simply can’t imagine going anywhere else.
(Plus they have very reasonable hours! If you have to put an animal to sleep – last resort for Dr. Song — know that here, you will be permitted to stay with your beloved animal & told all of your options for afterward.)

My dog was attacked by 2 much bigger dogs. My vet was closed because it was a Saturday afternoon. Called this quack Dr. Song who said to bring him right down. She told me he needed surgery but he needed to be «stablized» first paid a deposit of $ 560. Then was told she would call me later Sunday she called said he needed multiple surgeries. First thing Monday morning I go there this Dr. Song gets rude with me I tell her to give me back my dog so I can take him to my vet she gives me back my dog in the same condition I brought him to her in a bleeding, bloody mess. She then charges me 2.99 dollars more. I rush my dog to my vet, West Lane Pet Hospital they immediately take him and clean his wounds and does what needs to be done. Family Pet did nothing not even basic wound care and Dr. Song missed all and I mean all the wounds on his front leg and outer back legs. I fully plan on suing her because she in addition to the 562.99 I paid she wanted me to pay an additional 800 dollars. My vet bill for my dog was nowhere near the 1362.99 Dr. Song wanted and that included a week of boarding him. Dr. Song should not be allowed to touch anyone’s animals she is overpriced, rude, dirty, and doesn’t know what she is doing. AVOID this place if you value your animals life. I wish I could give 0 stars it wouldn’t let me.

Worst place on earth. The manager John Wu has no idea how to manage or speak to customers. This place is insensitive and do not do a complete thorough search of the pet and the pets background. There are many… MANY vets that dont declaw anymore. Since its very cruel and inhumane. Shwu Yun Song does. Barbaric old method. Extremely terrible place w the worst service. I would only be happy to see this place closed and all vets there lose there licences.

Everyone is very kind and helpful. Staff explains medications etc very well :) I bring both of my cats here for all their needs. So thankful to find a good place right off the batt when we moved here! I am very picky when it comes to a vet, I consider my animals my kids :)

I was kindly greeted by the staff immediately as I walked in to the pet hospital.
From reading the reviews, I was a bit worried that it might be stinky and dirty. I was pleasantly surprised to see a very clean, tidy place.
My dog Roxy (t-​cup chihuahua) has been limping so I took her to the vet who told me that my dog requires surgery. I just went to Dr. Song to get a second opinion without any expectation but I am glad that I came here. Dr. Song told me to just massage my dog’s legs consistently as surgery is usually necessary if the dog weighs more than 15 lbs!
I could tell that Dr. Song really loves her job and she cares about animals. One of Dr. Song’s dogs (I think they are all rescue dogs too) have the same problem as mine and she sleeps on the floor. Just so the dog doesn’t have to jump onto the bed! Dr. Song also says «Let me see your BABY» and not dog… For demonstration purposes, she even sat down on the ground and showed me a proper way to give Roxy a massage. Besides her thorough explanations, she also wrote list of do’s and don’ts on a piece of paper so I won’t forget! Brownie points for extra tips on how to properly hold dogs (though I knew.!) and trivial things about chihuahuas.
Though I was skeptical about this place by horrible reviews, my personal experiences tell me otherwise. I will definitely come back here!