American Eagle Outfitters

Employees are rude and don’t greet you amd when you pay they’re just there with b*tch faces and don ever smile. I have never seen an employee thats fit or skinny, they have preferences when it comes to hiring

This is the only store I have ever been to that the employees were rude rude rude. Beware of the platinum blond (kathy) the nasty sales clerk. Prohibits even looking thru stacks for your correct size. Rips the pair of shorts I have out of my hands. Really? This chick should be a military sargent, not helping the general public. Will never ever go back again.

I love American Eagle jeans. However, the customer service is AWFUL at this location and has really turned me off from the brand.
I was buying a pair of jeans on sale for $ 39.99 and had a $ 10 off $ 40 coupon. I asked if I really couldn’t use it over the ONE CENT difference, and the older employee with short blonde hair (I’m assuming it’s Kathy based off of other negative reviews on here…) said «NOPE» is the rudest tone I’ve ever heard in customer service and just turned and walked away from me. Now, I understand the employees don’t make the rules regarding coupons but all I wanted was a clear answer and some decent service.
Only shop here if you want to be treated like shit!

This location does not deserve a star. I had a wretched experience here years ago and never came back and just realized that I should share my experience so others understand what they are getting into if they shop here. Here is the worst shopping experience EVER:
I came into the store with a friend and KATHY, this lady who is way to old to be dressing like a prostitute and working in retail, shouted to us that they were having a sale. My friend and I began browsing then I got a fitting room and tried some thing on. My friend and I were getting paid the following day so I told her to come back with me the following day so we could shop the sale event more.
The next day we came back with one more friend and began browsing. KATHY walked by and said «Oh are you going to BUY something today?» I said «excuse me?!» and she walked away. KATHY proceeded to walk to an associate and point at us and begin whispering about us in a very obvious manner as she tried to hide behind a mannequin and the associate continued to stare at us as the old hag spoke.
I put everything down except the shirt my friend said I should get because it look really good on me.
We proceeded to check out with another, friendlier, associate.
ENTER KATHY
KATHY: «You work at _​_​_​_​don’t you?»
I ignore her because I’m about to flip
KATHY: «don’t you work at _​_​_​_​»
My friend: «yes he works there and I work at _​_​_​_​_​_​»
KATHY: «Well don’t you know ow conversion works?»
ME: «Yes I know EXACTLY how conversion works!»
KATHY: «Well you dropped us to a 17% conversion»
ME: «AND!!!»
KATHY: «well I don’t know if you take conversion very seriously at your store but.»
ME: «Oh yeah we take conversion seriously, we have NEVER had a 17% conversion in my store EVER.»
KATHY: «Well what do you do when people like YOU come in in groups and buy one thing?»
ME: «FIRST OF ALL we have families of 8 come in our store that don’t buy anything. SOmetimes there is nothing you can do about it. What WE do is we greet our customers in a friendly manner, we other them suggestions based on their style, we get them fitting rooms and continue to bring them items we think they may like based on their fashion. What we DON’T do is talk shit about our customers behind mannequins because that sets a negative atmosphere and nobody wants to ship in your store when you act like that!»
KATHY: «I wasn’t talking bad about you, sorry you THOUGHT that. I was saying you were here yesterday and your back so YAY!»
ME: «BULLSHIT, you wouldn’t have hid your face behind a mannequin if you were saying something that positive!»
My friend swipes my card and proceeds to pull me out of the store.
I sent an Email to corporate explaining what happened and I explain that neither I nor my friends, coworkers, classmates, family, or anyone I associate with will ever shop with them. All I got back was an autogenerated message saying «Sorry for your experience and we hope you continue shopping with us.»
Corporate is apparently inept as I clearly stated I would never shop with them again.
Also everything is extremely overpriced for what you are getting.

my one star rating is already too generous!
i came in to return an online order.
the person helping me spoke to me in a very condescending tone, and i didn’t appreciate it AT ALL. she asked me what was wrong with the item, which i didn’t quite hear because she mumbled the question. so, when i said «excuse me?», she enunciated and spoke to me as if i were a foreigner and i didn’t understand english! i was offended by that! then, when i asked for a credit adjustment for another item that i noticed was marked down, she didn’t answer me! the staff here need a lesson in customer service because it is NONEXISTENT at the stockton location. i have zero plans of shopping here in-​store and online. too bad my first and only experience with AEO was a major letdown.

Love love love AE jeans especially JEGGING check them out!

this is the only store that i know that has the rudest manager ever. i went in on 1÷6÷12 the guy was in the front didnt speak at all n then i felt like he was following me. i mean i used to work here i dont have time to steal from this place. the two ladies that were working that night were helpful. one of them remembered me from other times going in.

This place has the worst customer service ever. Luckily, American Eagle has great clothing because that’s surely the only reason they even get any service. The first time I encountered their horrible service is when the manager herself accused me and my boyfriend of stealing a pair of shorts. So I wanted to exchange a pair of shorts, but first I went to try it on. And she said because I didn’t tell her I was going to exchange an item right when I came in, it makes her suspicious. I don’t know about any one else, but when I’m exchanging an item, I’ve never had to tell anyone before walking into the store. Then because I went to try on the shorts, she assumed that I was doing something in the fitting room and accused us of stealing. She could have came at the situation in a better way, but all she had was attitude.
Then a few months later I had to return an item and I guess the girl who was working wasn’t happy about that. So I bought something else afterward and she threw the receipt at me, along with the item i purchased. She didn’t ask if I wanted the receipt in the bag or not, she just tossed it.
They definitely need a lesson in better customer service.

This place sucks!
I stopped shopping here like 2 years ago. I like the clothes, but everything is way too overpriced.
And the employees, can we say RUDE. They all need a lesson in customer service. No one helps you, no one says hello when you walk in.
When you do ask them for help you are interrupting their conversation with their boyfriends. (yes I know guys work their too).
Other American Eagles are better but the Stockton one has tainted my whole outlook on them.