hhgregg

Very bad customer service. The manager or the boss of the store does not follow the hhgreg company police. They do not do price matching even though this is one of the PROMISED policies of hhgreg. They offer you another price which is higher than the price matching scale and tell you that this is the lowest they can give you. This sucks. I went to another hhgreg store and they did absolutely a great job on price matching. I would say every store varies, but this store sucks at all. Not only the employees have bad altitude but also the manager/​boss’ own policy.

Zero stars. Do not buy your appliances here! We bought our washer and dryer two years ago under an extended warranty. Our dryer broke a week ago, we called HH Gregg immediately to create a work order to have it fixed under warranty. They gave us a confirmation number and said that the earliest they work with a local company called A&E. A&E could not send anyone for 7 days. Sucked, but we accepted, what else could we do. After nobody showed up to fix our washer from the 8 – 12 timeframe given, we called A&E to figure out what was going on. They said that they never received a work order from HH Gregg. When we called HH Gregg back, the rep said that the previous rep we spoke with noted that she was having problems with the system, so the work order probably never went through. Seriously? It’s been a week without laundry and A&E is telling us the earliest that they can come out is in 6 days. My husband stopped by the store today to tell the manager about our ordeal and he said «we can escalate it, but it probably won’t help.» I will never buy from HH Gregg again.

Now, five years after purchasing two large appliances (durable goods) from this store I am not a satisfied customer. Service has not been too smooth for the Bosch refrigerator, even with an extended service contract. It was easier to manage my KitchenAid dishwasher which needed a small plastic part shortly after purchase (a new release latch on the soap dispenser).
I wasn’t prepared for the parts+labor cost of replacing the refrigerator water filter unit ($ 400+) when it failed less than a month after my 5-​year premium service contract expired on Oct.10, 2015. I tried to get through to the store to seek an extension, but the person I spoke with said they didn’t go beyond 5 years.
Even when I approached the manufacturer’s CA office there was no offer to refund the retail cost of the $ 170 replacement part (a standard part connected with required water filter replacement, 2X a year). I jumped through hoops to forward full documentation of the charges quoted by my repair service using email as specified by the call center operator. Then I waited 3 weeks before recontacting the company for some kind of response.
Meanwhile, the service person made an appointment to see the unit causing a horrible grinding sound, and order the necessary replacement part. Naturally, another repair appointment was required for the actual installation.
I tried to call NEW (the service arm of hhgregg), but twice got a recorded message to call back since they were suffering an overload of calls. Sorry to sound crabby, but I grew up when durable goods were built to last at least twenty years and businesses cared about retaining their customers, earning their trust. Business owners once took personal pride in offering outstanding service. Know this: When your extended contract expires repairs will be costly.

I’ve been here several times this year alone. They are not too bad and pretty average.
1) Associates– no complaint, I thought times I’ve been here everyone was very friendly and knowledgeable enough and were quick to ask for assistance if needed to be.
2) Service (in store) — was okay, nothing spectacular nor bad to comment. Customer service line is horrible but I mean it’s customer service line, if you want to experience the worst customer service, dial verizon.
3) Price– fantastic. Let’s face it, regardless of service and etc, people come here because of its price. Their sale including non sale items are pretty reasonable except for their added «delivery fee». If I am buying more than one items, I feel like delivery fee should be discounted or one charge rather than $ 75 for each one of the items you buy. Installation & delivery is $ 150 and items do not need installation is $ 75 each.

The Sterling store is horrible. No customer service and a manager, Brian, that seems bothered by customers. Pay more or pay less, just don’t go here. They don’t deserve even 1 star.

This company is HORRIBLE! I bought a TV over a year ago and used their program of Acceptance Now to help rebuild my credit after my divorce. I NEVER paid late and was NEVER able to pay online because the charges there were incorrect. EVERY month I would have to call in to make my payment. The phone charge was waived because HHGregg wasn’t able to get their own website working correctly. EVERY month I went through crap with whoever was working. I’ve always paid on the 1^st or the day before. (The first is the day payment is due). I’ve come to find out these morons have been charging me late fees for several months. For July’s payment, I called in on June 30^th to make my payment, they said no one was there to take my payment and to call the following day. I did so and got the same run around. I called everyday again & again with more run around. I finally got someone named «Kadedja» After going around and around w/​her, she got her supervisor on the phone «Salma». She stated she was unable to remove any late fees that HER supervisor had to. She promised this person would call me back that day… NO PHONE CALL. I called back in a couple hours… same thing, they will call… THEY NEVER DID. I finally got this «supervisor’s» number and left them several messages. I NEVER GOT A CALL BACK. Then when calling the store back Ka. dedja said (suddenly she can take my payment) …She said she was charging me 128.24 but instead charged me 143.18. AS SOON as I’d realized HER MISTAKE, I called the store. They once again said… their «supervisor» would call me… THIS PERSON NEVER CALLED. I called the store, told them it was fine if they just deducted the $ 14.94 OVER-​charge from the next month’s payment that would be fine. (This gave them a MONTH) to get this resolved. Today, AUGUST 1 I call in to make my payment, Salma. gave me the same run around… I cannot take your payment WT… ARE YOU KIDDING ME. She wants to charge me a $ 2 phone charge because I HAVE NO OTHER WAY TO MAKE A PAYMENT & that charge has ALWAYS been removed because it’s their screwed up system that won’t allow me to pay online. Then she wanted to include the late fees (THAT WERE ALL SUPPOSED TO BE REMOVED BUT NEVER WERE)…Now ONCE AGAIN, I sit, waiting for this supervisor to call that once again I’m sure NEVER WILL & ONCE AGAIN I am sitting here… waiting to make my payment & these morons don’t know how to do their jobs. I WOULD NOT RECOMMEND THIS COMPANY & CERTAINLY NOT THEIR PROGRAMS. They don’t tell you… but still report you as late… even when you aren’t. NONE OF THEM know what they are doing & I will do my best to make sure NONE of my friends/​family/​complete strangers use this worthless store. NONE of their employees have a clue & I do NOT play to let this go with only voicing my experience, on Unilocal UPDATE: After TWO AND A HALF HOURS… I FINALLY got this issue resolved. Actually, A YEAR AND A HALF LATER… Catherine the NEW DM seems to be the ONLY one with a brain at this place. I’m hoping there will be noe more issues from here on. I still DO NOT recommend HHGregg. It’s just NOT worth the stress & time to get these people to do their jobs.

Worst experience spending $ 2000 EVER!
My salesman Bruce was nice, but I have never had such a hard time spending money. Our washer broke. We went there because of the advertised next day delivery… Yeah right. When we went to pay, our salesperson couldnt check us out, which is normal. However, we were 1 of 3 people there on a Saturday and no checkout person was to be found. When we finally got helped, I asked if there would be any issue with delivery if I paid by check. They said no and that they would still deliver Tuesday. As I started to fill out the check, the guy snapped at me that I should not fill it out until he tells me the total. I looked at him like he was insane and explained I was filling out the date and who the check was made out to… Bruce cracked a joke in hopes of lightening the mood. Anyway, they told us they couldnt deliver the washer and dryer in the same day, and they would need three business days after the day we purchased to clear the check… after we paid… otherwise we would have just put it on a card. Two days later, we got a call that our dryer was delivered… which it was not. This was the worst experience ever! Just fight the lines at Bestbuy!

Strange environment. The store is empty most of the time. Employees often outnumber customers. Sales reps are usually clustered in a group. They would be better served spending their free time getting to know their products better. Whether its appliances, TVs or audio equipment, I’ve always felt better informed than the sales reps. Most of them are able to answer simple questions only. The only sales rep worth anything was Randy, but he no longer works there. I’ve also noticed the managers aren’t very customer friendly. At least twice I’ve observed other customers who were unhappy with something (delivery problem, etc.). The manager’s attitude was very dismissive. He came across as annoyed and inflexible. I experienced this myself one time. I attempted to take advantage of their price match guarantee (something I bought there a day earlier went on sale for a lower price at another local store). I got the adjustment but the manager seemed annoyed the whole time. I’ve also visited the store to buy something I saw online. The store would not match their own online price. Highly unusual.
I still visit the store occasionally because it’s convenient for me, but I almost always end up buying elsewhere even if I have to pay a bit more. The only time I buy from HHGREGG is when their price is substantially lower (which is very rare). Most HHGREGG stores in the area have the same problems but to a lesser degree than the Sterling store.

I ordered a TV online. It was one of their deals and when I showed up to pick it up they said they had nothing for me and my order wasn’t in the computer. The manager was horrible and had a terrible look on his face the whole time. I gave him my confirmation to show him that I actually did place an order and he went to the back and sure enough he had my order. That was just part of it. They charged me 2 times for one TV so that was another ordeal. Once the employees started helping me instead of the manager things improved. They were so much nicer and had better customer service skills. I will not be going back and will not recommend this place to anyone.

Never again will I purchase a product from HH Gregg and I will not be recommending this store to anyone in the future. I never have received such horrible customer service. My husband and I purchased a fridge from HH Gregg in August. It arrived damaged and we quickly notified the store. It took weeks for someone to even come out to look at the fridge and we were then told that the fridge would be replaced as the doors of the fridge were clearly bent and off centered. At one point, we had a delivery set up for the exchange but no one ever showed. Then, the store’s delivery team showed up unannounced with the wrong fridge (type and size). They do not return customer phone calls and don’t seem to know anything about anything when you call. Lack of professionalism and common courtesy. It is now almost December and we have yet to have this issue resolved.

We recently bought a dishwasher from HHGregg and since the Whirlpool model we wanted was discontinued, we purchased the floor model at a reduced price and was ensured the washer worked just fine. When it was delivered it came dented and when installed, did not work. We went back to HHGregg and picked out a new dishwasher, different model (Samsung). It was a little higher in price but they honored the original price we paid. When that was delivered, it worked for one week and then malfunctioned. The repair person came a few days later and said the dishwasher could not be repaired. This is where our nightmare really began. Since we learned that Samsung dishwashers have a terrible reputation, we picked out a more expensive Whirlpool model to replace the Samsung. HHGregg told us we could not replace the Samsung model until they received a merchandise return number from Samsung and the Samsung dishwasher was delivered back to their warehouse. We waited over a week and were repeatedly told they have not obtained the authorization number from Samsung. We asked why this did not occur with the original dishwasher and they said it was because that one did not work at the initial installation. Even if we wanted our money back they could not refund our money until the Samsung dishwasher was retrieved and delivered back to their warehouse. By the way, at this point we were dealing with the store manager. We finally got so frustrated we contacted HHGregg Corporate Headquarters with our complaint and they gave us an authorization number to be brought back to the Potomac Run store. We presented the number to the manager and he did not seem too pleased that we went over his head but in doing so we did finally get the Samsung removed and the new dishwasher installed. So far the new Whirlpool is working just fine but my recommendation is shop for appliances somewhere else. The store’s policies hold you hostage if something goes wrong and it’s not worth the hassle.

Got a great deal on W&D but sales people here are very open and a bit unprofessional talking about how their commissions get taken away if customer changes their mind… Or if another sales person screws up with another customer order. We were also looking at but a new Curved Samsung… But later decided to not buy, but sales person from TV area came back to ensure the original sales person (who we got W&D) put his name for TV sale before he goes on lunch break. Once we sat down to run price match on other appliances the manager who came was so rude to sales person and very short when asked questions. He walked away in the middle of the conversation. Extremely rude. Would give more stars for great deal one star for customer experience.

GO HERE if you are buying a new TV! Talk to Randy? I wish I had his name for sure. He is a slightly older gentlemen, used to own his own store. He was so helpful and had so much knowledge about the industry I wanted to buy a TV from him even though I was there for something else. If you are like me and stare at the different models for an hour trying to figure out which one looks better, which one has better features etc… just go see this guy and he’ll help you make a choice that you will feel great with. Not often you find someone with that much knowledge in a retail store.

Wow. Dave N. and I have been living parallel lives lately. We also had same problem (different manufacturer — Whirlpool)! Moral of this story — HHgregg doesn’t back the products that they sell. If you don’t heed this warning and go somewhere else, then at least pay very close attention to the warranty of the products. Had I realized that my warranty only covered repair and not replacement, I probably would have thought twice about enduring 7 repair visits and just sprung for a new fridge from another retailer.
Now for the details of my experience:
We rolled into this store, looking to buy a replacement refrigerator. We got a good deal, a nice looking fridge, and a delivery time that worked for us. That’s the good news. The bad news is that my experience after I walked out is a tale worthy of a «ABC7 on your side» feature.
Since we left the store, it’s been nothing but headaches, heartbreak, and frustration. To start, the delivery team showed up at 9 pm (scheduled delivery was 12 – 5) and apologized for the delay. Their truck broke down. (Should have been a tip off for future problems). It was a hot day, we were all tired and ready to just get this delivery over with… so I signed the paperwork and helped the guys wrap up what was probably a terrible day. Three days later, we realized that the ice maker didn’t work.
The store reps were great — scheduled a replacement replacement fridge to be delivered a week or two later. We got it… it was dinged up and dented on the side, but you couldn’t see the imperfections once it was in place… so again, I signed the paperwork and took the fridge. Just wanted to move on from what had been along process.
Exactly 1 year +13 days later, the replacement, replacement fridge stopped cooling. The manufacturers warranty covered 12 months. The extended warrenty that I purchased was a joke. The warranty provider sent out the repair man 6 times between Thanksgiving and January 15. No joke. After I filed a BBB complaint about how long it was taking to get things fixed, they came a 7^th time and declared the fridge to be «unrepairable» and closed out the service call. The warranty provider refunded the cost of the warranty, but would not replace the unit. (@#!#$%$#%#).
When I (calmly) complained to the store that perhaps this model may have some problems and it was unreasonable to expect a customer to replace a refrigerator twice within a year, I was told that was not the store’s problem. To make matters worse, he then told me that while he couldn’t replace the unit, he would make me a deal on a new unit… and then gave me the sale price that was offered to every customer walking in the store that day.
I’ve since had similarly ridiculous conversations with the corporate office, who has graciously offered to send THE SAME repairman out to fix the unit (uh, isn’t it «unrepairable?»). If it can’t be fixed, then they suggested we call the manufacturer directly.
I could give you a thousand more details about this forsaken story, but I’m saving it for my small claims court day.

Tried to buy a TV on the hhgregg website, but it was having some problems. It was advertised as an online deal. I went in the store and the manager was awesome enough to honor the website price as he could not get it to work either.
I ended up getting a great deal on a 55″ LG TV for well under what I saw at other stores. Everyone in the store seemed very friendly and they were not as pushy as some other stores like you may expect.

Excellent customer service! They will also try to match the Amazon special for that product. I’ve recevied such patient and thorough assistance during recent purchases of new cell phone, laptop and camera.

I was in the market to buy a new TV and wanted to avoid the Be$t Buy in Reston, even though its walking distance from where I live. Just not a good selection and poor customer service. Therefore I took a shot on hh gregg. I had been in a store before and it seemed ok.
I visited the Sterling branch on Wednesday before the Super Bowl. I found the correct items that I was looking for a Sony 40″ Smart TV and Samsung sound bar. Sales associate Phil was very helpful and knowledgeable.
I came back Thursday to purchase. Great deal, price matched with big Blue, nothing down with opening of hhgregg card.
When I got home all giddy to set it up, I did have some complications though with the Samsung sound bar and my PS3.
I texted Phil and he tried to troubleshoot with me via text after business hours.
I brought it in the next day and we did a triage on the sales floor with my sound bar and PS3 hooked up.
Phil and the other hhgregg came up with the solution and switched out the HDMI for a Digital Optical cable.
Thanks to the great staff at the Sterling store for making my Super Bowl XLVII a memorable one. (Plus it was a great Ravens victory!)

Worst experience ever!
I will never purchase anything from this store again

We decided it was time to buy a dishwasher that cleaned the dishes instead of moving the crumbs around, so we headed to hhgregg to see what they had to offer. We ended up with a Frigidaire dishwasher that was a few hundred dollars cheaper than Best Buy sold it for.
Since we saved so much on the dishwasher, we also bought an open box stainless steel gas stove. The open box (brand new) stainless steel was $ 50 cheaper than the same gas stove in black. Sign me up!
They delivered two days later, right when they were supposed to. They even came at the beginning of the time window! The delivery was $ 60 or $ 70 for both, which I thought was reasonable. (This ended up being refunded due to a mail in rebate, but I thought I should include it.) The setup for each appliance was $ 120 or so (not including a $ 50 gas permit if you’re in Fairfax County). We are handy enough that we installed both ourselves, so we saved almost $ 200 there.
Overall, a good experience. The sales lady wasn’t the most knowledgeable, but I generally have that issue no matter where I go.

From the ashes of Circuit City, rises another electronics department store to take it’s place. Yes, it seems only logical that should at least be two stores to supply the area with their TV /​Computer /​Electronic /​Stereo needs.
After the DC institution of Circuit City closed up shop a while back, the area was only left with Best Buy to fulfill all of our «gadget» needs. Almost seemed unfair that this would be the only «brick and mortar» type place to shop. Thankfully with the arrival of hhgregg there’s now another choice and another place to get our electronic fix.
I liked the layout of this new hhgregg store and will basically sum up what I dig about the opening of this location:
— People: because the store is new, the sales associates are nice and very eager to help out.
— Clean: new store, means a clean store. I likey
— Stuff: Lots of TVs /​Computers /​Stereos to play with. I felt like a kid in a toy store.
All in all I enjoyed my visit to this new store and am happy that hhgregg has arrived to the DMV area.