Verizon Wireless

Great customer service from this location! I went in to upgrade my phone to the new iPhone 6S and was greeted by the General Manager Jared Johnson immediately and then was assisted within a few minutes by a sales person named Arya and he was a great help. One day later after my purchase I received a text message from the General Manager thanking me for being a part of Verizon and if I need further assistance to let them know. It was a customer service message that I have not received before at other locations and that one step going above and beyond to show appreciation for their customers. Great location and great customer service.

Awesome customer service! Very helpful and patient associates. Management is great and will listen to concerns! I hope they run the Dulles 28 store out of business!

Corporate Verizon leadership take note: It’s people like Son and Claudia (hope I got her name right) who make me stay with Verizon. About three weeks ago on a Friday night, I took a newly arrived LG G3 (covered within manufacturer’s warranty) to this store to get help transferring my contacts and data from old/​broken phone to new phone, It was a Friday night around 8:30pm or 9pm and the mall was about to close, but Verizon stayed open a bit later. As soon as I walked in, Son was delightful and attentive. He apologized profusely for the expected wait time (It was only 15 min!). Then Claudia came to assist me and she quickly and efficiently and with a PLEASANT attitude (she’s high energy in a good way!) transferred all my data (contacts/​numbers, photos, videos) from broken LG G3 to the new one. THEN she even looked at my family plan, discovered a phone that wasn’t upgraded yet, and saved me another $ 25 a month. On a Friday night as the store was closing, these two were as fresh as staff on a Saturday morning at opening! *THESE* are the people who sustain my loyalty. Not Verizon marketers who are tracking open/​click rates on ads and salespeople pushing hard to sell more stuff to consumers who don’t need it. Listen to my needs and solve my problems fast. *I LOVE Son and Claudia!!!* I am a busy working mom and when I left, they made me feel so cared for as a customer, I literally teared up a bit, because it’s honestly difficult to get service like that these days. I didn’t expect them to provide service AND be so energized and cheerful about doing so especially when what I needed was service that wasn’t going to bring them additional revenue. Verizon take note: it’s employees like these who retain your customers. Not pushy sales people who may show periodic spikes in sales lift, but no sustained revenue. When we need to upgrade new phones, I’m going to tell people to ONLY to go find these two staff members at Dulles Town Center Verizon.

The Salesman Arya was absolutely amazing!!! There was a small wait, but lets be honest, if there was not a wait, I would have been a little worried! The staff was excellent and kept reassuring us that we would be taken care of soon! I really appreciated that! The manager was very helpful and had us work with Arya! Both the manager (please forgive me that I do not have his name), and Arya were amazing!!! We went into the store to decide if we wanted to switch from ATT to Verizon. The customer service was impeccable!!! Of course, we switched! There was no pressure at all– we bought two new Iphone 6 Plus, cases, chargers for our car, and even a Mophie!!! We felt very well taken care of! I would highly suggest asking for Arya!!! He is a huge asset to Verizon!!! Thank you Verizon for hiring people like Arya!!!

if i could give ten stars, i would.
i decided to brave the lines this afternoon at vzw and stopped by to grab a case for my new iphone 6. upon my arrival, i noticed there was a decent line (about 10 – 12
people) waiting to get in. the store manager was standing at the front, checking people in and getting a brief description of our needs. because i was just getting a case, i got to stand in a much shorter line, but was relieved to see there was an organized method to the madness.
i waited about ten minutes when a gentleman ushered me into the store and over to the cases. although a somewhat limited selection, they had a reasonably priced case ($ 19.99) so i picked one up. i perused over the selection of headphones while i was there, and was instantly helped by another employee. the reps were very knowledgable about all of their products, let me plug in my own phone and sample them out, and informed me of the discount they were running. needless to say, i ended up buying the headphones, but left the store feeling confident in my purchase, not upsold by the sales floor.
prior to leaving i also decided to pick up a screen protector for my device as well. kevin was great in putting it on my phone for me. especially with the release of a new apple product, it was refreshing to see employees actually enjoying their job, when ive experienced first hand how hectic these stores can get.
every person that i interacted with, from sales reps to the store manager, were so pleasant and professional that i had to write a review. i hope this staff remains on board for a while so other people can share in the ultimate customer service experience.

I’d like to start off by saying I don’t write reviews very often, but felt so disgusted with this store that I felt I had to share.
My girlfriend and I walked into the store to buy a new phone because she has lost hers and needed a new one immediately for her job. When the salesman came up to us he seem willing to help. We asked him for his opinion on a couple of things which he happily made a sales pitch on. We didn’t mind at first since that is his job. Once we decided on a phone and how to pay, the salesman started trying to sell us a tablet. My girlfriend tried to tell him she already had one and didn’t want to buy another, but he wouldn’t listen and kept trying to get us to look at it. I told him very sharply we just want the phone and to leave the store. He then tried to sell us on a 100 dollar case. It took several more times telling him we just wanted the phone before he gave up.
He ran over to his manager and started whispering in his ear and pointing at us. We walked up to the counter, and were instantly get tag teamed by both the salesman and the manager about buying a case. We went through the process again of telling both of them that we just wanted the phone. The manager, with a scowl on his face, aggressively told us to buy online in the future and not to come into the store. My girlfriend blew up when she heard that and stormed out of the store. I tried to understand why the manager was giving us such a hard time about trying to replace a lost phone but never got an answer. The way the manager was talking to us felt aggressive, artificial, and just down right insulting.
My girlfriend and I are going to T Mobile to switch carriers. I don’t want to give my money to a company who hires managers like the one we experienced.

There are never enough people working in this store. I went in to get a new phone after 30 minutes I left frustrated and with out a new phone. Hire more staff this store sucks.