Harbor Freight Tools

I double checked online about hand tool warranty and it stated LIFE TIME WARRANTY, both the manager and staff gave me a foolish look like i was trying to take advantage of them, why don’t you guys make sure you know what your talking about, it clearly states on your website under the warranty section.

Store is well-​organized and checkout is efficient. I returned a tool for exchange that was defective, and though it was slightly out of the 90-​day warranty (warranties vary by item) they allowed an exchange, when they could have left me stuck with a bad $ 80 piece of merchandise. For the uninitiated, Harbor Freight is a large nationwide retail and online seller that sells private label merchandise at cut-​rate prices. The quality varies, but it is often quite good. IMO a well-​run store like this one is preferable to mail order, since you can see products firsthand and try them out right away.

It is exactly what it is. A tool store. Pretty busy actually. They had a sale. Saw some good deals. Convenient location in a strip mall. It was pretty smelly in there though. Not sure if it’s like that all the time but made me want to get in and get out quickly. I was thinking maybe they had a small section of outdoor décor but I didn’t see any if they did so I left without a purchase. Not a bad thing but most hardware stores I have been in did so thought I’d check it out.

This place is truly a hardware store and it smelled like it. Stock was full and store was fairly clean. It had a camping aisle but they selection and limited, they did carry a machete that was $ 5. Wow my partner wanted to get it to cut me up…

Like this place. Its like a mechanics candy store. I used to order from their catalog years ago before the store was there. Now I can examine stuff before buying. Their fliers almost always have a coupon or two that I can use. The employees are very helpful as well.

They are running a bogus ad campaign where they send out coupons that read «one coupon per customer day.» So I go in with my wife and am told at the register that we can’t both use a coupon because we are in the same family, even with separate transactions. The cashier is a long term employee and this is a long term national ad campaign so you know this has come up before. Apparently they are training their cashiers to do everything possible to not honor the coupons. When I let the management know that I would no longer be a patron of their store they attempted to assure me that we could use as many coupons as we had people in our party and all in one transaction too, but clearly that was a back pedal when they were confronted on it.
In addition, we went next door to the dollar store and find many of the items that Harbor Freight has advertised as «originally $ 8.99 now $ 1.99 As advertised» and of course they were only $ 1.00 at the dollar store. I also saw several toys in the toy isle that I have seen this season at numerous other stores and Harbor Freight’s price was nearly double the prices I’ve seen elsewhere. Just about everything they sell can be found at other stores for the same or better prices and better brands (higher quality) and if not, then you don’t want it anyway because it will break on your first use or shortly thereafter.
Harbor Freight is not a store that deserves your business.

I’ve been to many Harbor Freight stores in different cities — some are good, some are bad. and some are really really bad I’m pleased to say this one is great! Clean. Well lit. Friendly and very helpful customer-​oriented staff. It gives the Harbor Freight franchise a good name. I’m glad I don’t have to go to the other HF stores in the area because this one is much closer. Great job. Keep up the good work. We’ll be back.

The staff at this store is great. Was helped by Ray today and tis guy oozes enthusiasm. Made buying new «toys» even better. Glad I don’t have to drive in to MD or to Woodbridge any more

For folks who have shopped at Harbor Freight before, you know what you’re getting. Its the dollar store of hardware stores. Everything is made in China, branded with a HF company name (usually a iconic American city) and sold at a pretty cheap price compared to the brand name stores. But some of the items are cheap for a reason. You won’t find anything that heavy duty here. Do your research on their website first– the reviews are usually fairly accurate. For small hand tools or power tools you wont be using very often or for any strenuous tasks, its a great stop. For tools you plan to use all time and need accuracy or precision on, spend a lot more.