The Home Depot

Went there to buy a lock for my main door I bought two of them but I want to use the same key the guy there was awesome he made the two lock work on the same key I was happy with the service

Such inconsistency on price match, 2 weeks ago they matched a sale price for an item from Lowe’s, today I went in for a price match on a standard Miracle-​Gro potting mix and was told they do not price match on sale prices from Lowe’s. Walked straight out and drove 2 minutes to Lowe’s and picked up the soil.

I already posted a review about my initial horrible experience with The Home Depot, my bad experience did not end there though. I received my order.
The delivery was a disaster as well.
We requested an afternoon delivery so that we could get everything ready to accept the order. They showed up at 7:30am. Right when we are getting ready to leave for work and get two kids off to school. So now I have a pallet of bricks and sand right in the middle of the area we need clear.
The Home Depot asked for my contact information and I did give it to them thinking that they wanted to talk to me and apologize for what happened but guess what. They just ignored me. No surprise there.
Then things have STILL gotten worse. They only delivered half of my order. I paid for the whole thing but only received half. When we called the customer service number on our purchase order we again got the bum’s rush. There was no one available to help and they would «try» to get back to us. We still have not heard from them.
My next step at this point is to contact the Better Business Bureau and let them know about customers being cheated.
Lowe’s can’t open soon enough.

We bought a Christmas tree recently and it was a great tree. The staff is friendly and quick. Ask for Rhonda or Walter and they will take care of you. In comparison, the Lowes’ trees are far worse and their staff is incompetent and unfriendly.

Home Depot is terrible for home projects. They are not clear with you about pricing, and give you an «estimate». These estimates are usually very far off from the actual cost of what you are trying to have done. For example, we were quoted almost an EXTRA $ 1000 on replacing carpets in three rooms. They assured us when we went in for the estimate that the final price would only be about $ 200 – 300 in difference. Just find a private contractor if you’re looking to have any home renovations done. It’s not worth the hassle and disappointment at Home Depot.

Cascades Location-​I will shop here for convenience of easily available items not requiring customer service. Ashburn location has more knowledgable staff for technical projects.
Update May 2016: Customer service is improving, I have had good experiences the last 5 to 6 times there.

One person working in the garden dept. on. Friday morning? 6 months pregnant and trying to get someone to help me get bags of mulch to my car. Have been standing here for about 20 mins waiting…

This is the third time I’ve been to this home depot at night (between 7−8pm) and they have ZERO registers open. Only the self checkout. Im sorry but self checkout is not an excuse to have NO registers open. I understand using self checkout if you have a couple items and the register line is long to save yourself some time but having no registers open and making your customers check themselves out is just plain Bad customer service. I had a cart full of items from gardening to paint and do not want to check myself out considering some of the items didn’t even have price tags on them. I left my cart and told the lady that was «supervising» the self checkout line that it wasn’t acceptable. Went to Lowes the next day and they had plenty of registers open.

Bought a really nice lookin’ grill there… all shiney ‘n stuff. Took it home. Grilled with it. It’s the most horrible grill ever. You can litterally hold your hand over the grate (in the back) and won’t get burned. If you hold your hand over the grate toward the front of the grill, well… that’s probably about a million degrees.

It took six months to get a simple project done. Ordered wrong parts, didn’t properly coordinate with me or their subcontractor.
They might be OK for shopping, but steer clear for projects, especially in the kitchen and bath departments.

Typical Home Depot, like many stores some stuff they have, some stuff they do not. I find myself having to go back and forth between here and Lowes to get everything I need.

We went to Lowes looking for lamps/​shades and found the same style/​brand a tad cheaper at Home Depot. I

Went in looking for space heaters. These they say are seasonal and acted like I was insane for asking for one. I questioned if I could order one in store and they told me to do so from home. News flash: it’s January! Should I be shopping for things to keep me warm in July?

Arrived at 7:15 PM to buy a Christmas tree and there was no one but the cashier at lawn and garden. He was not helpful and said he tried to call for help. He said there’s no one as they close at 8pm. ??? It was not 8!
5 minutes later, I called and spoke to Emma who got Guy to help us and another couple. GUY was very friendly and helpful. I’m sure he had a long day and was ready to end his shift but he was great! He quickly got another staff to help us load the tree on the roof of the car. Thanks!

This Home Depot is fairly close with Lowes. However, I would choose this HD over Lowes simply because the parking lot at Lowes is awful and only has one way to get out which competes with Wal-​Mart customers, no thanks.
I’ve always had a good experience with this store as far as returns etc.

I’ve always had a pleasant experience at this Home Depot. After hopelessly walking around trying to figure out which aisle I should be down I asked a person that worked there to point me in the right direction. They were very friendly and willing to help.
I’ve been thinking about repainting my room but I’m stuck between colors.ugh.and the lady at the paint desk was a great help. She had some pretty good ideas and helped me narrow down my choices to the colors I want.

So, I used to not be crazy about HD due to lack of help. But this weekend entirely changed my impression. I was in the garden section buying mulch, and I am generally used to having to load my own cart. But props to Miguel in the garden dept. helped me load my cart, and even helped me load my car. Awesome!

I go to this Home Depot for everything, all the time. It’s close, convenient, and they have everything. The service is always good.

Like thousands of others, we fell for the Champion toilet marketing and regretted it.
But Home Depot’s house brand, Glacier Bay, is the best toilet I have seen in it’s class. Saves water, consistently performs, and has the two-​button flush that appropriates either 1.1 or 1.4 gallons, depending upon what is needed.
I recommend it highly.

My experience with Home Depot is that not all the stores are this well organized. The Cascades HD makes it easy to find whatever I am looking for. They have all sorts of building materials, garden supplies, household items, and is pretty much are the go-​to place for plumbing and electric repair parts. I would describe this store neat and orderly, but I hardly saw any salespeople around to answer a question.
When I found someone, she gave me an earful. No customer wants to listen to a salesperson whine about having to help you because the right person for the job isn’t in their department. It was really awkward. Customer service could use an upgrade.