Lowe’s Home Improvement

Worst customer service! They marked a price incorrectly, refused to honor the price and took around 15 mins to figure it out. The asian supervisor lady was very rude and lazy as she refused to open another checkout while there was a long line in the back. Will never return to this Lowes!

We bought appliances from them and 2 different
they failed t I deliver them when they promised. We finally purchased them from a different company and they were even cheaper on 2 of the items.

I recently picked out supplies to remodel my bathroom. Wayne in plumbing went above and beyond to help me. He changed order over the phone twice when I confused measurements for vanity. He also pulled items off my list for contractor when weather delayed Lowe’s delivery truck. His help was really above and beyond!

Unfortunately the garden employees were slacking, rude and incompetent. When I talked to their manager, he was even more rude. No worries, they lost my business and Home Depot across the street gave us a better deal and their staff was amazing! Avoid Lowe’s if you can.

So far my husband and I have completed quite a few projects around our home with the help of the knowledgable staff at this location. They take their time to speak with you and answer your questions. Its our go to hardware store.

Dont buy nothing at this store. !!! I bought a whirlpool refrigerator a month ago. They made a bad installation and i had a flood in my basement. I went twice to Lowes in Sterling VA and the guy with a name Moe assistant manager at this store is just giving me excuses trying to wash their hands. He told me their insurance company with whom they work will get in touch with me and of course anybody call me to fix my walls and carpets from my basement apart of that i had to payed a plumber 280.00 dollars to fix the bad installation their contractors made. They never offer to me neither fans to dry my carpets from the flood I dont know what kind of contractors they hired to make installations BAD service !!! And at the end Lowes dont want to fix the problem. I want to say also that i bought the five years coverage but neither for that Lowes do something. Mr Moe at this store if you dont help customers how you think others will go and do business at Lowes. Be aware ppl !!! This Lowes store is a scam !!! Dont buy mothing in Lowes because if they send to yr home this bad contractors and made bad jnstallations they will wash their hands and dont do nothing for you still waiting for that phone call to send me their insurance company to pay the problems they made at my house I hope you Mr Moe are reading this review You should not be working at Lowes i will never refer ppl to buy at Lowes

I knock off one star because trying to get out of the parking lot is a disaster. Otherwise, if you’re looking for stuff that’s a bit more decorative as far as home improvement items this is the place to go. I feel like going to Home depot its more hardware type focus. And if you need help its pretty easy to find someone to assist you. Someone even came up to us today and asked if we needed help which sort of threw me off guard. Overall this place is one of the better home improvement stores.

Went to this Lowes today to buy a table saw. After waiting for 15 mins for whomever works in the department to show up I gave up and decided to just purchase the saw I came for and figure out the answers to my questions later.
The next adventure was finding a roll cart. I looked around and couldn’t find one so I asked a guy that works there and he said they only have two or three and they are probably in the parking lot and walked away. Right.
Every time I have been to this store it is always the same thing, plenty of people standing around BSing but none can seem to help. Done with this Lowes forever.
Went to Home Depot in Leesburg and bought my second choice. Two guys offered me help in the aisle and one left and got me a cart. How about that? Should have just gone there in the first place,

Store is overwhelmed I waited to buy a dishwasher, phone constantly ringing. I don’t know why appliances are a difficult purchase? So I gave up and went to buy a ladder put it in the cart and asked for assistance to find Sevin. For my roses. I went to checkout — ugh self checkout? I waited there no assistance. I went to a now free checker and she was going to charge me for two ladders ?
I just walked out SMH.

NUMEROUS COMPLAINTS IN ONE REVIEW –Ordered washer online… not informed it was special order until after the fact. Ok, fine — I will wait for it for 3 weeks (although I probably wouldn’t have ordered it if I’d been told this up front). 1) The receipt says your credit card will not be charged until 48 hours before scheduled delivery. Ok, cool — considering its 3 weeks away. I’d rather NOT pay for something I won’t own for almost a month anyway. I can plainly see on the receipt that I will not be charged yet, cool. I emailed Lowes customer service to confirm — which they did. Guess what? Credit card charged 2 days later. I KNEW IT! Liars! Called customer service, they don’t know what to tell me, transfer me to the store — Carlos is not available to talk to me, but they say to call him back later. I call him & he says No, my credit card will be charged now & not 48 hrs prior to delivery — then tells me that it’s a special order item & «why wouldn’t they charge me for an item they have to special order?» His tone, very condescending & off-​putting. 2) Guess what? The washer is delivered to the store a week and a half earlier than expected! Yay! Carlos from the Sterling store calls, leaves a voicemail saying the washer has arrived at the store earlier & they will still deliver it in 2 weeks on the planned arrival date, if I want to change it calm them back. Um, no! I am not waiting any longer than I have to! I called the store and scheduled delivery for 2 days later… I CLEARLY told the guy I spoke with that I need afternoon delivery timeframe — he assured it was no problem. Was told I will receive a call the night before deliver between 6pm-​9pm with the 2 hour timeframe for delivery the next day. 3) Guess what? No call the night before with a timeframe — shocker! I called customer service, they told me it will be delivered between 9−11am the next day. I told the nice lady at their main customer service number in NC that time won’t work (as I had told the guy the day before & was assured by him that an afternoon timeframe would be okay). They apologized & put me on hold. She called & the delivery people from the store said they can not accommodate an afternoon delivery be they’d have to re-​arrange every other customer delivery that day. (Hello! I had a PRIOR SPECIAL REQUEST). 4) now they can’t deliver until the next day (with no guarantee of a time frame) & I will have to wait on a confirmation call between the hours of 6p-​9p the night before (I’m guessing that won’t happen). All of this to say that this store & Lowes in general seems TRULY incompetent. I am shocked and appalled that they treat customers this way. I’ve been lied to (credit card charge time frame), disrespected (rude and condescending Carlos from the store), lied to again (told my washer can be delivered in the afternoon with no problems and also told I’d receive a call the night before delivery). I’m beyond frustrated and will NOT buy from Lowes again — will update this review if I ever receive the washer…

short version: extended warranty programs from lowes are fraudulent. they do not honor the warranty and fabricate reasons for not servicing their products. i have the documentation showing that lowes and their service entity altaquip had varying reasons for why my service contract would not be honored. you will not get resolution.
very very disappointing.

Ok there are a number of factors I will go over.
I went to get a new toilet for my home. A Champion 4 was recommended to me by an older gentlement. I got it installed and everything seemed fine until I leaned back on it. I’m a big guy 6ft 2in 247lbs. If the tank if moving, then I’m thinking the screws are loose. So I had the installer come back and tighten the screws, but that wasn’t the problem. The Champion 4 only has two screws on the tank portion which are toward the sides. It’s made that way because of its 2in extra height for the tank. Anyway I didn’t feel comfortable with a toilet I lean back on and move the tank. After 10 years of that, who knows how the seal will hold up.
Anyway I go back to see about exchanging it for a Kholer. So one guy was there and the first words out of his mouth when I asked about the policy was «if it wasn’t installed and if it wasn’t used». Not gonna put his name here but he’s not either one of the Johns that were helpful to me.
So I stayed waiting for someone else, when John (younger one) showed up and had me go to services who then called back and had me go see either one of the John’s (not the other guy who doesn’t even look my way anymore) He set the installer up and got everything going for me.
John (younger one) He gets 4 stars
The other guy (not named John gets minus 2 stars for not even trying) it’s called customer service. If you don’t want to do it… don’t work there.
Day of Install I should’ve checked the toilet before they intalled it. I see a round plain toilet. Who uses these anymore I don’t and I have the receipt stating what kind of toilet which was suppose to be dual flush and elongated.
Whoever set the paperwork on the wrong toilet get minus 3 stars. Now I have to wait till tuesday to get my actual toilet.

I always enjoy my visits to Lowe’s stores. I have purchased paints, wood, stone, tiles, gardening equipment, plants and other household and deck accessories from them and I have always been satisfied with the customer service and their products. To top it off, I during my most recent trip I received an exceptional service that I felt deserved sharing. I am a busy professional and time matters to me. When I went to the store last week, I needed to get a storm door, glass hardware and some paint and I wanted to get it all fast. I went to storm door area and I found an associate working (Jim) on something, but I asked if he could help me with storm door. He immediately stopped what he was doing and assisted me. I knew what I wanted, but I was not sure if the items were in stock. Jim checked for me and bingo! everything was in stock: the door, the glass, the hardware. As Jim was preparing an invoice I told him that I had to get paint. I proceeded to the paint section where I found Ray who assisted me in getting the paint I wanted. As he was preparing one type of paint, I was asking him questions about different paints and techniques of painting of my other project. Ray was patient with me and very informative. He answered all my questions, showed me different paints I could use and he had my paints ready in 15 minutes! Before I was done at the paint counter, Jim pulled up with my storm door, glass and hardware loaded for me on the cart and brought it up to the register for me. I was in and out of the store in 30 minutes with everything that I needed for my two projects.
When I had an installer put in the storm door it turned out that due to some mix up I got a different storm door glass than I wanted. I called Lowe’s corporate office and I explained the situation. The main office advised me that I needed to speak to Lowe’s Sterling store manager and they will have him call me within 24 hours. The very next day, the manager, Armando called me. I explained that I wanted a different glass, but the one I received was already installed. Armando advised me that he would come on his own time after work and would personally exchange the glass for me within a day or two. Last night, as promised, Armando delivered the correct glass and swapped it for me. Now, that’s customer service deserving 10 stars!
I have a Home Depot within a mile from my house and I went there once for an item that I needed immediately. It was a disappointment and a waste of time. I could not find anyone to help me. I will drive 9 miles to Lowe’s not only for the product selection and quality, but definitely for their customer service.

My mom and I went to Lowe’s last night around 7:45 pm to look at flooring: hardwood, laminate and carpeting. There was plenty to look at and an overwhelming number of options. So Lowe’s wasn’t short on variety, which is a terrible (but also wonderful) thing for someone as indecisive as me! But it was a fantastic place to go to get some ideas and figure out pricing for the various options.
However, their customer service was pretty lacking. I noticed three different employees come through the flooring section and not one of them came by to ask if we needed any assistance. I understand it was later in the evening, but even just checking in is nice. We were browsing and narrowing down options, but it would have been so helpful to get some expert tips, or even the opportunity to ask a question before they darted off somewhere else. They’d come and go in the blink of an eye. I’m sure if we were looking to make a purchase, we would have had help once we asked for it, but I still found it unusual that the employees weren’t proactive. Even teeny-​bop clothing stores in malls know to be courteous enough to at least greet you hello.
When I go into home improvement and hardware stores, I usually look totally lost and confused, so I think I’ll stick to Home Depot where they actually can read the panic on my face and offer assistance and helpful hints without me having to chase people down.

To make a long story short, even though I had a three hour long search for a washing machine. John the mgr. and Ahmad from appliance saved my life! They have been so helpful and patient with me. Great customer service!

What they show they have online they do not have in the store. Drove here for nothing.

The wife and I went to look at some lighting. We stood in the lighting section for about 20 minutes looking at at different items. It was a weekday and there weren’t many customers. We had to hunt down an employee working in the dept that was busy talking with another employee. When we asked for assistance, we were made to feel that we were asking for too much. Especially when we found that the lamp we were interested in was in the overhead shelves. We left and went across the way to home depot where we found pretty much the exact lighting at home depot for a few dollars less.

Service was poor, we needed assistance and the young gentleman we stopped to help us wasn’t friendly and didn’t look like he wanted to work. We went to Home Depot instead.

don’t want to get into details, but Lowe’s does not support their tools even though they profess to carry a «Lifetime Warranty»
and the «Moe» character masquerading as the «Assistant General Manager» is a toolbag

Lowe’s overall seems a little bit cheaper than Home Depot. This location is usually pretty well stocked and the service here when you need something is pretty good.