Ethan Allen

Short story… In the end, I am happy with the furniture and believe that EA does care that every customer is ultimately happy with their purchase. The low rating is because of the hassles involved, and the fact that my now final delivery is more than a year after the original delivery was expected. Details of the drama are below:
I have done a lot of window shopping at this store, and found the staff to be helpful. But when it came time to purchase, I opted for the internet (just because it was more convenient). I ordered a headboard and dresser… not the nightstands and a second dresser because I just wasn’t crazy about the specific pieces that went with my collection, and was undecided about how to proceed with those pieces.
— It took a long time for the order to be ready, about 8 weeks if I remember correctly, but it met the expectations that they set.
— The person scheduling a delivery was a real nightmare and extremely rude. I am also not a fan of the way they schedule it — they call you and set up a delivery appt within that calendar month — it was about 2 weeks out from the date of the call. They want you to block the ENTIRE day of expected delivery and they will have an automated service call you 2 days before and tell you which 4 hour time frame they expect to be arriving.
–The delivery truck was late –later than the 4 hour window they chose, but the delivery guys were VERY pleasant. They assembled the bedframe and did a great job.
–I am pleased with the bed. I can jump up and down on it and the headboard doesn’t move. My husband is over 200 points, and a year after receiving the bed, it still shows no stress on that side from his weight. It’s a great piece of furniture.
–BUT, the drawers in the dresser were extremely difficult to open. The delivery people said they’d send a repairman to make it better. (OK, I guess, except NOW I have to work another appt into my schedule.)
–Setting the appt with the repair company was pretty easy, but it was about 2 more weeks before they could come — we’re now at about 12 weeks from the order date.) The repairman (an outside company) walked in the door and told me most people have trouble with the drawers and that he can’t make it that much better. He proceeded to fulfill the expectations he set — you could tell he did something, but they still didn’t open easily.
— I let EA know I was still disappointed with my dresser. They said they’d find a way to make it better, and they’d call me back. She asked me to give her a week or so. Two weeks went by, I followed up… the regional manager said she’d forgotten about me. Wonderful. Then, the third week went by and we were into the 4^th week (this is now about 4 months from the time I ordered) without further information. I follow up again. The regional manager realizes that even though she arranged for me to get a new dresser, and she thought she emailed me, she’d actually emailed someone else in her company. I guess that could happen, but ugh.
— About a month and a half later we’re scheduling another delivery… .same issues. They come out with the replacement dresser — it’s worse than the first. I sent it back. I have a tantrum, explain the value of my time and that SOMEONE could open the freakin doors before they put it on the truck.
— A third dresser is on it’s way. At this point, we’re about 8 months from the original order, and I am no longer working my schedule around theirs… it takes months to set up delivery because of summer vacations and such.
–GUESS WHAT? About 14 months after original order I actually have a great dresser!!!
So, if you don’t mind waiting a year to get a nice piece, and arranging to be at home for appointment several times, then this is the place for you.
I do love the furniture, and I am pleased that they worked and worked until I was satisfied with the furniture… and it is beautiful. It’s just a shame that the process was so arduous and time consuming. Now I have to decide what to do about those «other» pieces (nightstand and 2^nd dresser) as I still haven’t found anything (I wanted to make sure I was keeping THIS furniture and not sending it all back).

This is one of the nicest places to shop, and Jennifer rocks! Her co-​workers always willing to help and the front desk is as nice and helpful as well, I feel like part of the family when I walk in! Thank you Jennifer!!!

This Ethan Allen is large and the staff is very helpful. I can certainly recommend Jennifer who I work with to pick out different pieces for my place. She always remembers what I have bought and is great about following up about my previous purchases and is very accessible if I want to talk about other options. The showroom is large and they usually have fairly decent sales.
The furniture of course is amazing. Hand-​made, high-​quality, and made to last. I have bought custom couches, dressers, side tables, head-​boards among other things and I have appreciated the staff in helping me pick out great furniture.
I have an Ethan Allen dresser that has been in my family for over 50 years so needless to say you pay more but the furniture lasts unlike some other places…
Anyways if you want to work with a professional designer and want to start small with one piece to build a room around or if you want to buy it all in one fell swoop you will get quality service and a product!

Ethan Allen needs to keep some serious business hours. How can working people make purchases when the store closes so early in the evening? My husband and I have driven by the showroom countless evenings when we were shopping nearby and stood there with our noses pressed up against the window wishing we could go in and spend some hard earned money on the furniture displayed there. But the doors are always locked early in the evening. We can go to Arhaus in the Mall until 9pm every night, or Z Gallery and other furniture showrooms in the area. Want to make a sale? Open the doors people!

DO NOT SHOP AT THIS ETHAN ALLEN!
Specifically, do NOT purchase custom pillows.
They are unprofessional, dishonest and do NOT deliver on their contract.