Things Remembered

Staff is always friendly and helpful, and it’s the best place to get engraved gifts for your loved ones. Can be a bit pricey but it’s cheaper than going somewhere else! Recently bought my friend a graduation gift from here and it came out beautiful

Online Shopping at Things Remembered. Please just be aware when you placing an order.
They have the worse customer service. I had to call and followed up at least 5 times for 1 order and no one was able to help me in the end. I have called to make changes for the order, I was promised that I will received a call back within 24 hours. I waited and called, one of the representatives told me that I must wait for the same person to resolve my issue, she was out and will call me back. I then waited another day, and called received the same answer. Guess what? I received an email from Things Remembered that my item has been shipped and here is the tracking.
What is the use of having a customer service line? to help the customer I assumed?
Very disappointed. Just be aware when before you place an order, because you cannot change it at all even it was only after 1 hour of placing your order & poor customer service.
If I can’t make changes just tell me over the phone, don’t made me wait and trying to call back so many times. Waste of time.
Be aware!

Things remembered… AND then forgotten fast when the item breaks.
I bought a few things here years ago. and they all didn’t last very long. When I 1^st started dating my girlfriend, a few years ago, and I was working an hourly wage job, not really making much money at the time, I came in here to buy a gift for my girlfriend. At the time, it was cute and all I guess. I bought my girlfriend a heart bracelet here, and a heart necklace, both with our names and date engraved on it. At the time, this was a cute gift, and my girlfriend loved it. I paid about $ 40 each for the items, so I spend about $ 80 at the time, which back then, was nearly a weeks salary (lol!!)
Within a month, both items broke. I give this place 2 stars, because the bracelet broke 1^st, so when I called the store, they were nice enough to make me a second bracelet the same way, free of charge, and I didn’t have a receipt or anything to show them, just a broken item. So Now I had the original broken item, and the replacement bracelet for my girlfriend. The necklace wound up breaking soon after, and the other bracelet my gf didn’t wear as much, because it wasn’t the original one I gave her. Now both those items, sit in a jewelry box I bought my girlfriend, as a sentimental reminder. but never again worn. and the sad thing is, out of all the jewelry I bought my girlfriend, these 2 items, were the first gifts I ever bought my girlfriend, as soon as we started dating, so now years later, its a shame that these are the items she can’t wear anymore.

I hate going into this store. I made the mistake & went during Christmas to get my Grandmother a personalized picture frame. The girl helping me couldn’t even count the letters properly to tell me how much it would be. Then she made a comment «don’t mind me, I haven’t been to school in awhile.» Are we kidding? I don’t even know who would say that. I just think they’re VERY overpriced. If they’re going to charge per letter on an item, they should make the items a little cheaper.

Been here a few times never really brought anything from here lol the reason is because of the price each word u put of the product is like five to ten bucks and the products that are sold in there are like 30 – 40 bucks. Even though it can be pricy I still like walking in there and look at the stuff and the engraveings

I did not shop at this particular location. I bought a wedding gift for my employer at the «Things Remembered» located at the Staten Island Mall. I purchased a beautiful clock with glass sides and etching with a heart pendulum. Engraved on a plaque was the couple’s names and wedding date. It took the staff only 20 minutes to make the engraving.
Obviously the bride and groom loved the gift.
Great service and the store has something for every occasion.
the website is