Avis Rental Car

NEVER, NEVER, NEVER rent from this specific Avis location. I think the people who work here are absolutely incompetent and the customer service is awful! I rented my car through the CostCo website and chose this location because it is very near to my house. When the woman behind the desk was typing up my rental agreement and getting my credit card information, she asked the man next to her if the Toyota was ready. He said, «well, it started.» I was more than concerned about that statement. The woman tried to cover up by saying things like, «it was slow starting this morning, but we jumped it and have kept it running for a while.» She also said that, «maybe the previous renter had left a light on.» I requested the satellite radio and was handed an orange case with the equipment in it. My instructions were, «you just plug it in.» Of course, there was much more to it than that, and it took about 30 minutes to figure it out. There were no written instructions in either the vehicle or the orange case. To top it all off, the vehicle had not been washed or cleaned out inside. The windows were filthy and there was a layer of dust on the dashboard. The car had a smell like maybe someone had smoked in it. The worst part is that the next day, I discovered that I had left my husband’s cell phone in the car! I started calling at 8:00am (when they were supposed to have opened) and kept getting Avis National. It took nearly an hour and a half to get to the location. The guy who answered the phone told me he would check with the woman who was there when I dropped it off and call me back. Three hours later, I called again. This guy told me that he had spoken to the woman and she didn’t find anything. I said that I had been waiting for three hours to hear back from him. He told me that the vehicle had been rented «literally five minutes after» I dropped it off. When I asked if they clean the cars out between rentals, he told me they take them to the car wash. I said that the car had not been washed or cleaned out when I received it and I was told that they «try» to get them washed about «90%» of the time. I still don’t know where the cell phone is, but the guy promised me he would call the current renter and ask if my cell phone is in the car (which makes no sense to me if they clean out the car after every customer!) He also wants to discuss it further with the lady behind the counter… Believe me, this was a very cheap rental, and it’s true. You DO get what you pay for!

Their reservation website says this location is open until 4pm on Sunday. I come to this location a bit after 2pm and it’s closed. Also the times on the business hours have been changed to 2 pm. You can tell bc the original stickers on the window are a different size and color than the new stickers.
If they have a reservation pending, why didn’t anyone call me? And if the place closes at 2pm, why was I allowed to pick 2pm as a pick up time? I called the 800 reservation number and asked this, and the guy said, They were probably expecting you to come right at 2pm exactly.

Dual Avis/​Budget. My sister booked a reservation for a 10 foot moving truck here but when she arrived to pick it up they already gave the truck to someone else since their systems take a «few hours» to update.
The lady behind the counter then said, «don’t worry, we’ll just cancel your order.» Though I think order cancellations come with a $ 50 penalty. Not sure if that hit my sister’s credit card or not. Just watch out…

i would say that the service is the best ive ever had especially anthony he really goes out of his way for people when he can the prices are pretty good considering what you get the money