Walter Knoll Florist

This florist replaced the higher price flower with carnations. It was an
embarrassing experience.

Amazing!!! I’ve never had customer service quite like I experienced with Walter Knoll. I had a terrible experience with one of those Internet companies and was determined to use a local florist this go around. So here’s my magnificent experience…
I wanted to surprise my fiancé and send her flowers to work as a thank you for being my rock over a particularly difficult weekend filled with very unexpected family medical emergencies. I called WK Monday morning and placed my order with a very nice and efficient gentleman. He offered up the confirmation code but I was driving and unable to write it down, so he assured me they would take care of me.
A few hours later my fiancé text me and told me that she was leaving work early because she was sick!!! Oh no! In a panic I called them back and explained my situation. The woman I was talking to immediately jumped into crisis solving mode and placed me on hold and got in touch with the delivery driver to see if he could make his next stop be mine. Luckily he was in the area and made a detour to get them to my love faster! She even made sure to verify my phone number so she could call me back to make sure that my fiancé in fact relieved the flowers.
Not only did she receive them, but they were absolutely gorgeous and helped make her feel a little better too!!!
Unbelievable service from an even more unbelievable company! I will never order flowers from anywhere else again! Strong work Walter Knoll!

Wow! I ordered a «designer’s choice» arrangement from the Walter Knoll website for my sister in celebration of her new baby boy. Within 30 minutes of placing my order, the designer called me and asked me a few questions about the occasion. When the flowers arrived at the hospital (on time and with no fuss) they were GORGEOUS. The designer used very nice blue and yellow flowers to make a large arrangement, and even supplemented the flowers with fun (but sophisticated-​looking) blue glitter accents. My sister sent me photos and I couldn’t believe how fantastic the arrangement was. I could not be happier, and feel like I got much more than my money’s worth. This is the second time I used WKF to deliver flowers to my very-​picky sister, and each time she’s absolutely loved them. Great florist, I definitely recommend them if you’re in the STL area, or need a great go-​to florist for deliveries to loved ones living in the STL area (like me).

The flowers to be delivered to my fiancé for a special occasion at work were beautiful. However, they were to be delivered by 5pm on Friday the 11^th. When they did not arrive, I told her I had ordered her flowers and I was so sorry they had not arrived. The finally did arrive just before 6pm. Had she not worked late, she would not have received them at all and she did not get them until after I blew the surprise.

Loved it! The nursery had GORGEOUS potted flowers at 50% off and there was an awesome selection for it being Mother’s Day. The flower shop across the street where you can pick your flowers and pots or vasew whatever. I got some orchids, roses and calla lillies along with vases for under $ 40 bucks for 4 moms. Who knew?! Any other place would have the regular rose bouquet at $ 15 already wilted. Definitely coming back.

I don’t think I will ever buy my flowers from anyone else after visiting Walter Knoll. I was picking out flowers to plant in the front of my house and I had a hard time because everything at Walter Knoll looked healthy and beautiful. The prices were incredible as well, I was given 50% off of my entire purchase and since the cashier forgot to ring something of mine up, he gave it to me for free which was above and beyond great customer service. The staff was also very knowledgable and helped me pick out flowers that will thrive in my yard.