FedEx Ship Center

If I could give 0 stars I would. This location is a joke… And I’m beginning to wonder if this company as a whole is. I was sent a gift from a friend via FedEx and I was out of town when they tried to deliver and then called to let my friend know I needed to pick up the package before Thursday. She told me the information but because I’ve had issues with communication with them in the past, I wanted to verify the date/​time that I could pick up. So I called the local office to verify when I could pick up my package, they said by EOD on Thursday.
Tried to go in at 2:30pm only to wait 30mins for them to not find my package and tell me it had been sent back to the sender at 10:30am. Talk to serval people at the facility and on the phone… But what was funny is at no point was I able to put in a complaint about the office because of all the troubles I’ve had. And let it be noted that this is not the first time I’ve had issues.
The customer is always right… NOT
HERE!!! Obviously customer service isn’t their strong point because they clearly don’t care about the customer. Only putting notes into the system when it’s appropriate, not being able to stop a shipment when it has three days to arrive and just left the facility, etc… Beyond ridiculous.
At this office in particular it would be nice if they would hire someone who knew what the heck was going on.

The company as a whole deserves a very low rating. They pretty much hire all these mindless people who get paid more than me at my retail job to tell people what they want to hear. I’ve had several miscommunication issues with people from FedEx, and because of that, I’ve lost money and other things. Their website is not even user-​friendly, so I had a hard time getting around it. I am not technologically impaired, but I don’t like speaking to a robot on the phone and I like a website where I get things done easily. Like I always say, ‘The bigger the company, the bigger the head…’.

FedEx Office Print & Ship Centers seriously save my life.
I always need them for work and I love that they can pretty much do anything you need as far as signage goes. I recommend planning using there self-​service section to speed things up if you can. They can print on foam board or poster board of any size. The staff is extremely helpful friendly.
I had to ship a broken mac back to Unilocal HQ and they helped me figure everything out!

I strongly dislike shopping. It’s mostly because people en masse make my right eye twitch, there’s sometimes a headache, nosebleed, violent wall punching episode. I like shopping online. No fuss, no muss, no bulging forehead vein. EXCEPT when what ever I’ve ordered ships FedEx and is routed through this location.
For some reason, the driver (s) out of this location won’t/don’t/or are too f’ing stupid to use a call box. My husband and I have called FedEx several times in the last few years to advise them that 1) There was absolutely NO delivery attempt made, and 2) We know, because if a delivery attempt had been made, our phone would have rang. I’ve actually waited by my phone all day long for a call from the call box — only to get a «deliver attempt made» text. For the love of all things holy, what the heck is this doo doo?
The last time this happened (we’re going on about a dozen delivery issues now), I called FedEx to tell them that their driver was shirking his one and only responsibility of delivering packages to the correct address at the correct time, and was repeatedly told «a delivery attempt was made at 3:43 pm» and when I responded «I was home, sitting here, waiting at 3:43 pm» I was told I could take the door tag to the FedEx location to pick up my package if I preferred, which was funny, because there was no door tag that I could distinguish as my own. See the driver leaves door tags — but there is never a name, or apartment number, or reason why the package wasn’t left, just a tag, with a number, because the driver is an a-​hole. Anyhoo, after sorting through the tags and figuring out mine based on tracking number (in project mayhem we have no names) I head over to the location of my package, where I find the whole room packed with people trying to pick up their undelivered package, and only 1 guy at the counter — and he clearly gives 0 f’s about anyone there. Oh, and there’s a guy in the back that he’s having a casual conversation with while he’s pretending to but not assisting customers.
Here’s the thing. Based off of the times of the supposed delivery attempt, it can only be concluded that the a-​hole that’s supposed to deliver to my neighborhood gets off around 4 – 4:30, and can’t be bothered to press a button to call my apartment. That’s just lazy, and he should be fired, and this happens on a continuous basis — but only through this location. Other FedEx drivers, they use the box, they get buzzed in, they deliver packages, you know… what they’re paid to do.
Because of this issue, I always order ahead, and just wait for USPS or UPS, and if those aren’t options, I find what ever it is somewhere else. FedEx is forever tainted because of one lazy a-​hole driver that can’t be bothered to push a button.

As a generation Y-​er, I order most of my things from Amazon. Everything from my soap to pasta to my dining room table to my TV to my vacuum to my sheets. For better or worse.
Some of my packages are routed through this facility, some are not. That being said, the reason why i have to give them two stars is because of a particular incident this past December. I ordered about a dozen packages that arrived over a two week span. All were delivered perfectly, except for one. One that was being routed from this office.
I have a leasing office where deliveries are made and have NEVER had a missed delivery from Fedex, UPS, or USPS in two years. This is out of hundreds of deliveries.
And yet, *somehow*, this particular package could not be delivered successfully, ever, over the course of nine attempts in 7 days. Some days, they wouldn’t even attempt to deliver the package! It’d go from «on the truck for delivery» back to «at local Fedex facility.» This happened twice. NO delivery attempt made that day.
And as for the times they «did» supposedly deliver? I live about 200′ from the leasing office, and thanks to the hours I work, could literally watch the delivery trucks pull up and pull away all day long if I wanted to. On two days, I happened to see a Fedex truck pull up, make a delivery at the office, and drive away, with me getting a «we attempted a delivery!» text 5 minutes later.
Sure enough, when I called Fedex on a few occasions over this package, they told me that on each day, YES, there were other deliveries made on my exact same route (i.e. on exactly the same truck from this dispatch facility) to other residents at my address. And yet, my package was missing. Every. Single. Time. And still, they had the balls to say they «attempted» to deliver it – and text me with this bullshit when twice, I watched them pull up, successfully deliver, and leave! …unless two different fedex trucks pulled up within a 20 minute window, and I somehow missed my truck both times. Whatever.
The leasing agent let you drop off every other package on your truck that had my package (per YOUR customer service reps), but not mine at my address, 6 times in a row? «Sorry, as her leasing manager, I don’t want her to get her stupid carpet rake. You can take that back to your Fedex warehouse. Forget you ever came here»
Yeah right!
Oh, so what about getting a «sorry we missed you! But here’s proof we tried!» slip? NEVER! Never got one. Not even once… out of the half dozen supposed delivery attempts. Not at the office. Not on my door. Not on the front door.
If you lost my package, that’s one thing, but at least fess up to it instead lying about attempting deliveries! At the end of the day, I NEVER GOT MY PACKAGE and just ordered another item from Amazon!
When I called this facility to speak to someone about what happened, the manager basically said, «yeah, sorry, whomever has tried to deliver your package each day is probably an inexperienced newbie since it’s the holiday season, and has no idea how to get your apartment.»
…umm, well what the fuck is that supposed to mean? I still want my stuff! * Gen-​Y pout*
This particular experience has me feeling antsy every time I find out Fedex is delivering my next box of goodies, and not UPS. While I use USPS for most of my mailing needs, I will NOT be using this particular Fedex dispatch facility for any mailing need, EVER, so long as I can help it.

While most of us don’t have an option when it comes to which carrier’s assigned to bring e-​commerce or other parcels, in the City, it’s often more convenient if your sender chooses FedEx.
I’ve been a fan of UPS as a company for some time, but FedEx has (decidedly so in my opinion) the stronger offering when it comes to picking up missed deliveries.
Advantages of this shipping center versus the UPS Customer Center a short drive away:
1) FedEx (at least the Express service) automatically holds packages for Same Day pickup. With UPS, the service has to be requested. You’ll need at least a tracking number in order to retrieve the hold. (Also, not all of the packages come here: this is an Express Center, although they’ll ship packages out using other speeds).
2) FedEx, like UPS, charges to re-​route a parcel to a new location. Unlike UPS, they offer to route it to their own retail locations including this one or the full stores downtown and on Grand, for free.
3) FedEx allows you to schedule inbound packages to be held at a FedEx facility before the first delivery attempt, often meaning that you can get packages faster.
Add in the fantastically courteous service and there’s just no comparison.
Notes:
* Glowing praise for the pickup convenience aside, FedEx is also the carrier that’s damaged more inbounds for me, so…
* The customer service area here is very, very small. There are two counter spots, a table and little more room than that.