U.S. Bank

This is my first terrible experience with a US bank! The ladies at the counter were wonderful but the female banker we had to deal with was absolutely horrible. She was rude, lazy, and seemed to not even want to attempt her job. I will never go back to this bank and makes me question if I want to continue with US bank all together.

How about some customer service?
At the end of last month, my U.S. Bank debit card expired. I didn’t receive any notification or new card in the mail, and with my busy schedule, the expiration eluded me. With Chrismas coming up, this was not an ideal time to be unable to make debit card purchases.
On Saturday, I had to make a special run to the U.S. Bank on Gravois, the closest location to my apartment. Once seated with a banker, I explained my situation and suggested that maybe they had my old address on file, just having moved in April. The banker looked up my information and relayed my current address to me. She clicked on a few things and then told me that my new card would arrive in seven business days.
Perhaps as a «valued» customer since 1999, I was expecting a little more than a standard response. Some places will overnight debit cards, and since this mistake was the bank’s and not mine, I guess that I wanted at least an apology and some sort of consolation. Instead, I was forced to take money out, which I absolutely despise. When I inform the banker that I needed to make a withdraw, she prompted me to stand in line for a teller.
Inconvenienced and annoyed, I filled out a withdrawal slip and stood in line, only to find the same banker doing business with the only teller available. She had time to process some other transaction but not time to take care of my withdrawal.
If I didn’t have so much tied to this bank, I might consider taking my account elsewhere. I just hope that maybe the customer service will improve my next visit.