Steak ‘n Shake

Probably the longest, rudest, most inconvenient drive thru experience of my life. I’m also 90% sure they spit in my food.

Steak and Shake? More like Steak and Flay; Mr. Bobby Flay would agree! Unlike the rest of the infamous St. Louis Steak and Stinks of awful caliber, the Maplewood location excels above and beyond conventional cuisine of American diners. The chili? HUGE. The water? HIGH ENERGY. I ordered a Chicago style Chilli dog, served with impeccable pesto sauce, tomatoes julienned to perfection, very consistent fry cuts. This will undoubtedly make Steak and Shake GREAT AGAIN.

I waited 20 minutes in the drive thru when there were only 3 cars ahead of me. When I finally got my order it was completely wrong. Never coming here again.

What is it with St. Louis Steak n’ Shakes? We arrived to a nearly empty place at 8:50 AM greeted by a «Please wait to be seated» sign and watched staff walk by as though we were invisible. 8:55. Finally, one said, «Sit anywhere», which we did. No «Good morning». No water. No coffee. Wait staff clearing tables and chatting. Finally, at 9:00 one walks by and, looking like she would rather be any place but here, says, «Someone will be with you in a minute.» She went on to bus the one dirty table in the place. Comes back at 9:05 with service ware and nothing else, says nothing and begins to walk away again. I guess she thought we needed our forks a while before coffee and deciding how we wanted our eggs. 15 minutes and no coffee; no order taken? We left.

There is a reason this place has been around since 1934: good quality tasting food. So when Shake Shack hits the St Louis scene in 2017, it is going to have a lot to live up to (that’s because the founder of Shake Shack stated that he created menu items from his childhood favorite food memories of St Louis i.e. burgers and fries similar to Steak and Shake and custard similar to Ted Drews.)
Now granted it as far as burger and especially the shakes, Steak and Shake has good quality food stuffs. However where we differ are the prices vs. me still being hungry afterwards. So I really don’t go much unless I have a specific taste for the place.
On this visit I wasn’t real hungry but wanted a burger, So Steak and Shake was the perfect fit this go round. I got the Frisco sliders (3) and fries for $ 3.99 (it’s like $.29) more for cheese, so with tax it was $ 4.65 total.
Fries: ³⁄₅ now these have to be hot and they were. I like the soft yet semi wet (from the grease action) of Steak and Shakes fries
Frisco sliders: ³⁄₅ hot and to the point, not a lot of sauce but I’m not going to complain, as you can see the burger isn’t that big. Meat was almost on point as their bigger brother the single stack hamburger. Except it, didn’t have that grill diner effect like its bigger brother. Sort of reminded me on the old fashion small Wendy’s square burgers from the 1980’s.

This was my first time and last time coming here. We ordered a simple drive-​through meal, which we ended up leaving exactly 30 minutes later (we checked the time stamp on our receipt). They told us to pull up to a handicapped parking space and they would get us our milkshakes there. We waited for probably 10 minutes before we went back in and then waited another 10 minutes inside for them to give us our milkshakes.
The manager there was doing everything else other than managing. At least the worker that ended up getting our milkshakes asked if we wanted a refund, but we just wanted to get out of there by then.

the worst service I have ever seen I was the only customer at 7am took 8 minutes to be seated an 30 minutes to get food never again

I’ve been to this location twice, once around 12 on a Thursday and once on a Wednesday about 7pm. Both times the service was very courteous. The servers were all attentive and very polite. The food was good, about as good as it gets for a steak n shake. I always get the frisco melt. Everything seemed to check out ok. The place was sort of clean, but I don’t expect much at those places so there wasn’t much to complain about. The service really seemed to stick out to me. Other locations I’ve had so so experiences. They were all great and seemed friendly toward all the customers. She even gave us a coffee to go. The manager walked around to make sure everything was good. Just seemed like they were on top of their stuff.
Albeit, I understand your experience can depend heavily on whose working that day. You go one day, come back another and it can be a completely different experience. So, I thought I’d just share mine, 4 stars so far.

We waited over 10 minutes without being acknowledged. I thought it would have been a fun place to take my kids since they had never been, I was wrong

Walked in, waited to be seated, eventually grabbed our own menus and sat ourselves. Someone came by and gave us three placemats for our group of four… and then never came back. After waiting another 20 minutes, we decided to just leave. Terrible service. So disappointing.

I went through the Drive Thru after 9:30 pm and ordered a delicious Fudge Brownie Sundae, hold everything but the brownie and ice cream. It was so amazing! I got a decent portion of the best tasting vanilla ice cream over a warm, moist brownie, for $ 3 + tax. I asked for water, too and got a good sized regular drink cup with ice, too. The lady, who took the order, was very nice, too, and had great customer service skills. Not bad at all for a quick drive through experience, especially for an out of towner from the East Coast who isn’t used to all the customer service chivalry for fast food orders.

The staff was friendly and seated us quickly. Our server was prompt and was moving around the floor like a woman possessed. Great breakfast! Had the pancakes, eggs, bacon combo.

Longer wait than expected, there wasn’t even any one in the drive thru line. Very, very very good burger though. I look forward to visiting again.

Good as far as Steak ‘n Shakes go. I thought the service was very friendly and attentive, and the manager on duty had a sense of humor. The food was pretty standard. I’d be happy to eat here again and maybe try the scanny thing for their app.

Food was cold when it got to our table. My burger also had toppings on it that I requested not be on it.

No consistency. Sometimes it’s great. But when it’s not… UGH! Running about 50:50. That’s why the low rating

This is the WORST Steak N Shake I’ve ever been to. The managers are the worst and the employees are the worst. They’re creepy and can’t ever get anything right. And they’re slow. Avoid for better options if possible.

Super friendly and GREAT service from Lionell! Thank you! My son enjoyed ALL of his meal!

This place is pretty good for chain. It’s kind of like In n out burger. If you like that, I guess you’ll like this.
The only bad parts are that I have to put salt on my burgers to make them tasty, and that the fries are fundamentally awful.
But I still give them 3 stars because my salted version of the burger is pretty tasty.

We had breakfast here and it was good! Eva was our server and she was all over getting us what we needed. We had a pretty big group, but she still did a great job of getting everyone fed and making them happy.
We had a variety of breakfast foods — pancakes, eggs and the royale which is a burger with an egg on it. All of it was hot when we got it and everyone ate all their food.
I wasn’t sure what to expect here since my parents are frequent visitors and they have pretty low standards, but I was pleasantly surprised.