Public Storage

Very happy to be back with Sid at Public Storage! Returning customer. Good neighborhood, good clientele and reliable staff:)

I had a really bad experience here. They have only 1 clerk to help customers. When a new customer presents, the single clerk on duty puts up a sign «Back in… X minutes» and LOCKS THE DOORS! Therefore, if you are an existing customer, when you arrive you get no assistance until the 20 to 30 minutes passes, or whatever it takes for the clerk to finish up with the potential new customer.
Another disappointment is restricted access to use wheeled carts. The wheeled carts, essential for moving many items, are available only during the official office hours and only if you turn over your DL to the clerk. Worse, the official office hours are much more restrictive than the advertised «access hours». Thus your practical access to your property is much more limited than you expect because you cannot effectively remove or add property to your locker without the carts. I have used other storage companies that do not restrict access to the carts and do not require presentment of an ID to borrow the carts.
This place is not worth the trouble because of the limited service provided and the hidden restriction to using the facility that you discover only after you pay them and sign a contract… then you wish you went elsewhere.

Was looking for a storage facility for my car for the summer. I called A American Self and they offered an indoor storage for $ 78/​month. Then I called Public Storage and the lady on the phone who sounded very nice said she will give me a discount and will only charge me $ 1 for the first month (plus a fee of $ 20) and for next two months it will be $ 301/​month. First I thought i misunderstood her so I asked her again and yes, she was asking me to pay $ 301/​month. When I told her that I can get it for much much lower price she said she laughed and said she can look for outdoor garage storage. I just can’t believe she thinks people are that stupid. I just said thank you and ended the conversation. I will never use this storage facility.

My fiancée and I were moving from another state and had to put our whole apartment into storage because we had to wait 2wks to get into the new apartment. We picked Public Storage because we were told they would pro-​rate us for one extra day that we needed after our two weeks were up. Once we got into town, we went to Public Storage to finish paper work and to put items in storage. We were then told they will NOT pro-​rate us and that we will need to pay a whole months rent ($ 150+) yet we only needed it ONE extra day. Moving to a new state and trying to save money, this was ridicules! We ended up getting a moving truck a day early to get everything out of storage because it was $ 100 cheaper. When we went to get our items they were COVERED in dust and dirt. It was disgusting. So glad I wrapped our couch and other items well.

They would not credit my payment when I am trying to moving out before 6^th of the month. I was told when I signed the contract that I could move out before 6^th of the month to avoid the full month charge. Their explanation is I am using Autopay, and once the payment is processed they dont do partial credit. I am disappointed because nobody told me about this policy when I asked them cancellation policies. They had an intention to hide this information from customers. Sad.

OMG!!! One of the ladies in the office, I think she might even be a manager is completely ruuuuuude. She is never smiling, never has a nice thing to say. I went to get one of the carts and you have to leave your id, i didn’t even ask her for the cart i asked the other girl in the office, and this old hag, just held her hand out like i was supposed to know you need to leave an id… she never says hi or is courteous, I mean this is every single time! Really I’ve been in the office a few times to pay and she always has the same hateful attitude! RUDE!

The staff at Public Storage has been very helpful. Sid has always been friendly and available for questions. I recommend this spot for your needs.

I recently went to Public Storage and was helped by Rita. She was extremely friendly and helpful. She was very personal and took a lot of time to make sure I understood and was comfortable with what she was providing. Other people came in while she was waiting on me and she was able to handle them without making me wait. She was as friendly to the other customers as she was to me. She went out of her way to help me. Because of her, I would recommend Public Storage to my friends.

Extremely kind, courteous and helpful staff and a very neatly maintained facility! Jon & Tom were fantastic!

I recently rented a unit from public storage on Wilson. The staff was incredibly helpful and very friendly. Sam and Sid did a great job. The property is safe and secure with easy access to your unit. The location is ideal, right off of highway 44 and not to far from highway 64. Couldn’t be happier with my decision to rent from public storage.

The staff at public storage are super friendly & helpful. Go in and see Rita, she’ll fix you right up!

I was searching for a safe place to store my stuff that was convenient to get to, and not too expensive. I’ve found all of that here. The staff is super helpful and friendly, too. We had a tractor trailer dropping off items from our move, and they were able to get in and out with ease. They have a large variety of options and it’s super accessible from the highway. The only con I noticed was that they didn’t have good lighting at night. Other than that, it’s been a great experience, so far!

I’m a traveler and have had my belongings in storage at Public Storage/​Wilson for ~18 months. I’ve never used another storage company but am very satisfied with them. The location is great — right off I-​44. I feel like my unit is fairly priced for the square-​footage. The building is secure and climate-​controlled. Hours of access are sufficient to suit my needs. The staff are friendly.
I have only one comment /​complaint. I travel. For extended periods of time. My bill is on auto-​pay on a credit card. My credit card expired at one point and I did not receive the notices. They were about to empty my unit when I got home. So that was startling (!), but crisis was averted and I learned that I need to keep closer tabs on my expiration dates.
I have another traveling friend who uses the same facility and has never mentioned any trouble.