U-Haul Moving & Storage On The Hill

First time grill owner. Went to fill my propane tank. Vonnie (sp?) helped me and she was nothing short of awesome: helpful, great attitude, quick service, and funny. I don’t think I’ve laughed so much getting gas.

Climate controlled storage, «tamper proof» (inset into the door w/​special keys) locks, 24 hour access available & the owner/​workers are stern but nice & professional make this a great place.
Yes, I got mice in my unit even without any food or water inside. Yes, I got hit with fees when my credit card renewed & the auto-​pay did not work. Yes, all my stuff got some dust & smell to it in the 6 years it was there. Yes, I am pissed that I spent 3+ times what my used junk was worth in the 6 + years it was there.
However, that is what happens in all storage so not pissed or shocked.

This location in particular was amazing. Larry and Cathy could not have been more helpful with our last minute storage needs. Even to the point where Larry was helping us move a large piece of furniture into our unit.
Service at its finest. They will take great care of you.
Thanks, Larry and Cathy!

We were in desperate need of a truck or van when we couldn’t fit a piece of furniture in our SUV. We tried Home Depot and found out it was first come firs serve and they didn’t have time limits. So basically they had no idea when there trucks would be returned.
We looked up this UHaul store and we got exactly what we wanted right away. We drove straight there from HD, walked in and had our rental van in ten minutes. The van was almost new and worked without any issues problems. The staff there were nice and a little odd but who cares!
We will definitely use them again if the need arises.

After making U-​haul reservations elsewhere (online) only to be called later on and told, «hey, even though our website said your request was ok, your time isn’t going to work; we need to re-​schedule you,» I decided that this time, I would call a few local U-​Haul locations myself, and find out EXACTLY what schedulding was available. This way, I figured, I could avoid wasting the time of my moving help and myself, in setting everything up only to be told, «yeah, no, you need to be here at THIS time instead.»
So, this was the second U-​Haul facility I called. The woman was a total bitch on the phone, an unfortunate far cry from my helpful experience two years ago when buying boxes to move into the place I’m now moving out of. The end.

This is an informational post regarding U-Haul’s nationwide policy and applies to any outfit renting U-​Haul products. U-Haul’s «process» for ordering a truck/​trailer is appallingly BAD and it’s deceptive. I verified how it works via a long and reluctant conversation with the manager of the last rental/​storage outfit I dealt with. Going through the prompts on the U-​Haul website results in an acknowledgement from U-​Haul that has no action behind it to support the customer: Basically, U-​Haul says, «Yes we see you want a trailer on this date at that location.» In NO way whatsoever does that acknowledgement trigger actions that go toward the request being met. This is absolutely retarded and it’s basically an unethical ruse: The online acknowledgement from U-​Haul implies that something is happening on the customer’s behalf that will eventually get them the product. Nothing is in fact happening and the situation after making the on-​line request is no different than if the request never existed. The only way to get yourself a trailer is call around to different places that do U-​Hauls and press them to try and find one for you. U-​Haul survives on being the only provider so performance is irrelevant.

This place is the Cadillac of U-​Haul places.
The interior of the business looks like a corporate office, not a U-​haul place. They had carpet. It was clean and didn’t smell like despair.
The woman (owner) was actually really nice and awesome, though she is rough around the edges and will tell you like it is. Ain’t no shame in that.
Excellent experience and will definitely use again. These people have their shit together and make it as hassle-​free as possible for you to do the thing that is probably the biggest pain in your ass.

This is my second time renting from this U-​haul location and I have not been disappointed either time. I was able to schedule my appointment online. They were even willing to change my reservation on the day of our move to an earlier time.
Thankfully I won’t be moving for awhile but if you’re looking for a no-​hassle, cheap moving van or truck then this is your spot in the city.

I rented from this U-​Haul to make a cross-​country move. The service was excellent and the staff was very friendly. I’d definitely recommend using this location for your moving truck.

This is this locations first review in over 2 years. I had just the best experience with the folks here. I rented a truck from Budget Rental (avoid at all costs). When Budget called me 17 hours before my move and told me they didn’t have a truck, these guys saved the day. They were quick to respond, helped me get all of the details right and just made a crazy situation calm and collected.
I will use these guys if I ever need storage or moving in the future in St. Louis.
(Thank you Branden and Cathy!!!)