Lowe’s Home Improvement

I like Lowe’s, I really do. But honestly I’m not a handygirl at all. The only reason I come to Lowes is decorate, build storage or add a little touch to my kitchen with new appliances. Today I needed filters; but Lowes always seems more pricey than Home Depot. Unfortunately, I’m closer to Lowe’s so more times than not; I end up picking my smaller items up here.
Anywho, I can go on and on. In a nutshell Lowe’s is great for the home decorator not the home builder. Choose wisely and bring your checkbook.

I had a fence installation from Lowes. Jim, the person that did my estimate for my fence assured me I would get professionally liscensed contractors to perform my fence. After installation began, I contacted a manager at Lowes when I began to see VERY shoddy craftmanship. I was assured someone would come down here the next morning and ensure it was installed properly. Non the less, the job was completed the next day, and was horrible. I can send pictures of the kind of work, but I can assure you, its horrible. Matt Feral, the lowes contractor showed up with Jim and looked at the work. Matt made excuses, telling me I could see my point, but the reason this looked this way, was because… excuses. WHen Jim showed up, he was flabber gasted. Said both gates looked like a child installed them, nothing cut square, every area Matt excused, Jim said was totally unacceptable. In fact, he was angry, and very appologetic to me, as he recalled my conversation where I informed him Home Depot warned me not to use lowed, as though they are cheaper, you will get what you pay for. Anyway, Jim had a list of items to repair and said we would hear back shortly. When I said I dont want the same contractor installing the fence, he said dont worry, he would personally train the contractor on his expectations of fence building, and that he would get NO more jobs until this one, and another he screwed up on was fixed. He also assured me I would get a refund for the pallet of extra material they had charged me for. Though I did get a refund for the extra material, I had to argue with the store manager who said it was normal to have extras, they intentionally order 10 percent extra material. This was well over 10 percent, as I was eventually told I would see a 230 dollar refund. Anyway, matt calls and said he was ready to schedule my work. I asked if he spoke with Jim. He said no. I told him, I wanted him to speak with Jim, as jim had a specific list of items as well as instructions for the installer.
Well, go forward nearly 1 months since installation. I recieve a voice mail, stating they appologized that they were canceling my scheduled Friday the 19^th repair date (A date I was never informed of nor agreed too) due to the amount of rain, they have had in the area which had put them behind in other fence projects. First, why was I not informed of a date. Why was I not notified what the status was? Then, why were other jobs being worked before mine was fixed, as promised? A paid customer should wait over a month for the completion of the work? I can not stain my fense, or weather proof it, as I dont know how much of it will be coming down. The amount of rain we are getting, is going to destroy the fence, after all the hot weather we have had drying the wood out. I am so unhappy at this time, and am baffeled in how I have been treated. I am a new home owner, and take pride in my home. My fence looks like something seen on a chicken coop, which is bad enough, but being treated as I have from your company is almost more than I can fathom.

I had a great experience shopping here today. I went in with a couple of projects in mind and the staff gave me valuable insight that allowed me to buy what I needed to get the jobs done right! They also kept me from buying some things I didn’t need.
Every staff member I encountered was friendly and looking to be helpful.
At the end of the day I was just going to a hardware store, but the experience was worth sharing.

do not shop there, they carry a lot of cheap china .junk, nobody know what or where it is, worst sales people ever, it’s like the blind leading the stupid, i ordered a clothes closet, paid to have it assembled, and delivered, only to take off work, to accept it, wrong product was put together off set, the cheap laminate covering coming off, damage to the bottom and doors hung 1 inch off from the other. then asked to walk out to truck to inspect it, as they knew i would not accept it. and why carry it to far.

Underwhelming service, underwhelming stock!

3 stars to the standard of a store like this.
Good luck getting someone to help you find something!
Although I do like their Do-​It-​Yourself Key copying machine — suprisingly it work pretty good and you pay for it right there.

I go here quite a bit. It’s close to my house, and it has pretty much anything I need, hardware-​wise.
The pros:
— Very friendly and helpful staff, especially in lawn and garden. I’ve wheeled my broken lawnmower in there before, and the lawn and garden clerk has helped me fix it using parts off the shelf. I certainly didn’t expect that level of service.
— Hassle-​free returns and exchanges. I bought a Troy-​Bilt trimmer there and it broke less than a month later. Not only were there no hassles — there was also a sincere apology, even though it wasn’t the fault of anyone there.
The cons:
— A lot of times, there is only one register open.
— Though I haven’t needed keys, I’ve noticed the key-​making kiosk has been out of order the last couple times I’ve been there.
All in all, the pros outweigh the cons, which is why I’m a loyal customer.

I live very close, am a habitual DIYer, and rely on this Lowe’s for projects big and small. I spend a LOT of time and money here. I prefer Home Depot’s selection, but Lowe’s is much closer.
First, the good: with few exceptions, their employees are very friendly. Not all can offer the expertise you might like, but some can.
The bad: this store in particular is consistently and woefully understocked. I find myself frequently heading up the road to Home Depot or ordering online because of the Loughborough Lowe’s’ inability to keep their shelves stocked. Often, I’ll shop online in advance for bigger ticket items, and every St. Louis Lowe’s but Loughborough will have the item in stock. Not sure why this location lags so far behind the others.
I’ve more than once purchased something that I later found to be an open-​box item that was restocked with missing pieces.
And I’ve also had some nightmarish store-​pickup interent orders (many-​week delays with no updates).

You know, it’s a Lowe’s, so it’s gonna have all the stuff a Lowe’s has. I’ve only experienced them being out of stock on some smaller pieces in the hardware section. However, I am consistently disappointed in the staff that work here. I rarely encounter anyone who seems interested in helping me. I have wandered lost for a long time in the tool section while an employee stocked shelves in sight of me without batting an eye. I’ve actually seen employees turn and walk out of the aisle I was in as I tried to approach them. No one ever asks what I might be working on or offers any assistance, solicited or not, as I experience in the other big box hardware store.
They have several registers, but generally only one is open, hoping you’ll choose self-​checkout. I go here because it’s close, and I’m always disappointed when I do.

Continuously i come to this location when I am at the lake and we are doing projects, and continuously I /​we have awesome and pleasant experiences when we come here. The employees really are helpful, and sometimes just down right good looking,
The store is clean and they always have the stuff we are looking for in stock, unlike other locations I have been to, and they also have a great lawn and garden section.

this place is pretty standard. nothing ‘frilly.’ we came here to get a paint match for some wall repairs at our flat. the customer service was great and fast, but the paint guys got the paint match ‘wrong’ after we painted our wall (though we brought in a sample of the original paint). i’m sure this place is pretty efficient on other things, but i doubt i’ll be coming back here for further paint matching.

This location of the Lowe’s hardware store chain is clean, accessible, and the bathrooms are impressive for a retail chain. Especially a hardware store. They always seem to be well staffed and attentive. I tend to like the merchandise at Home Depot better, but all of the stores near my house are so junky that I’d rather shop at Lowe’s.

This and the nearest home depot are probably equal distance from me. I do prefer going here though the store is cleaner and the employees are friendlier.
No many what my project they are willing to help and will do their best to get me what I need, or explain to me why I should not do it that way and a better more reliable way.

One register open at most times. Last time I was there they didn’t have bags at the self service.

Despite being apartment dwellers, the beautiful wife and I have visited Lowe’s on a number of occasions.
The first time, they were a lifesaver — in the middle of winter, our apartment was crazy hot and we needed a fan. Wal-​Mart, Target, etc. didn’t have any in stock. But Lowe’s did. Bingo!
We’ve also stopped by here to buy storage containers. That was a weird visit because the checkout line took forever and when we were checking out, we discovered some of the bins were broken. But instead of them calling somebody to get a replacement, we had to run back (and it’s a distance) to get replacements. Fortunately, nobody was in line behind us. And upon getting home, we discovered more cracked bins. Live and learn.
We stopped by again today. I finally caved into and bought a birdbath to help keep our feathered friends cool and to keep our cats occupied. They had a number of options (mostly garden fountains), but a lot of them seemed overpriced. I suspect if we had gone to a locally owned garden store we would have been able to get something of the same quality but less pricey (or maybe not, small business doesn’t always mean small prices).
I felt a twinge of guilt asking an employee (and older woman) to shimmy up the ladder to grab the birdbath we wanted, but hey, it says «employees only» and I’m a law-​abiding citizen (mostly).
It’s decent enough, but I think I always expect too much.

It’s not that I don’t like Home Depot. It’s just that Lowe’s is closer to my house, and to be honest, they have better customer service. I dig Lowe’s because my house is falling apart, and they have stuff to help put it back together. Their garden area is top notch, too.