Firestone Complete Auto Care

Got in and out quickly, was very happy with the work and the service.

Brandon, manager of Firestone at 922 Loughborough, MO 63 111 saw me on the side of the road with a flat tire on 8÷28÷15. He literally stopped, asked if I needed help, and I said yes– as I felt I was absolutely was in crisis, because my husband was so far away. Brandon immediately put my spare on, and followed me to the local gas station, and filled the spare’s pressure up to appropriate amount (I didn’t know it was low & didn’t have money on me). I’m new to the area and asked where he recommended me to go for help. He recommended my local Firestone, Fairview Heights, IL and EVEN called to help me get my information in their system. When my husband showed up, we wanted to pay Brandon for all his help, but he wouldn’t take any money. I was in a crisis & he saved me. Then the next morning, Fairview Heights treated me with the utmost respect and gave Outstanding customer service. I was really impressed with the whole experience from beginning to end. Thank you, Brandon; and thank you Firestone. I plan on choosing you for my automotive needs.

My husband took our car in to get an emissions/​inspection done on our 2013 vehicle. When he got there he told them that that’s what he was there for. The man behind the counter said, «what do you mean? You don’t need an inspection on a 2013.» Well that’s fine and all but no need to be a complete jack ass. Also, why wouldn’t the man that I made the appointment with the day before tell me that? Our biggest complaint with this Firestone is that they are rude and not helpful at all. We will not be going back.

I was nearby for the day and dropped the car off for an alignment and new tires. I added an oil change, since they said it would take 2 hours to align and replace tires, and would have the car for 3 hours. The car had been sideswiped and a wheel was out of alignment, and had been severely damaged. That was the main reason I took my car to Firestone.
I wanted to select the tires while I was there but they assured me that they would call me soon to discuss which tires to install.
It took 2 ½ hours just to receive the call, and when they did, they told me I had a bad tire, which was what I had told them when I dropped the car off. It would be like going to McDonalds and ordering a big mac, then having them come out after 5 minutes and saying, «we have Big Mac’s, would you like to try one.»
Some type of communication problem seemed to exist between the crew members and I was frustrated. I just walked back and paid for the oil change and left. I ended up taking the car to another tire service company and got the service I expected from Firestone.

I have been a frequent user of this Firestone in the last 2 years. Most recently I purchased new tires from them. After finding a lower price for similar tires at Costco, they agreed to install for the same price. I also enrolled in the alignment for life program (as long as you get 2 alignments, the program pays for itself).
I went another time to see if I needed a new headlight, or new wires. The guy at the front came out to look at the car and gave us some advice even though he was not the technician. These guys are always really nice.

As a woman who admittedly doesn’t know much more than the basics about my automobile’s interior, I’m always a little hesitant to walk in to a car place of any kind alone for fear that flags will go up and a sign will be posted on my forehead: «Doesn’t know anything about cars: Can easily be taken advantage of.» Lucky for me, there are the guys at Firestone.
This was actually my second trip to the Loughborough location. I blew out a tire last year and went in for a replacement and an oil change. Brandon, the store manager, walked me through my tire options, giving the pluses and minuses of each model. I appreciated his matter of factness and no pressure tactics of explaining each one to me.
So when I walked in yesterday for an overall tire replacement, I was immediately relieved to see Brandon behind the counter again. I had recently had a pretty scary near-​accident with a friend when I realized the tread on my front tires was pretty bad and should probably be replaced sooner than later for peace of mind.
He walked outside with me and checked the tread on each of my tires. I was originally planning to replace the remaining three tires since I couldn’t remember when they had last been put on. He said the front ones looked pretty bad, but that I still had a lot of tread on the other rear tire and it had quite a bit of life left in it. I appreciated his honesty (and the ability to save that $$$) when he easily could have made me believe otherwise.
And because of his honesty, when I came to pick my car up and he told me that my battery tested at half the power it should, I felt like I could trust him. He again, in no way applied pressure for me to replace it, and I liked that. They didn’t have the battery I needed in stock, but I asked them if they could order one in for me and they will be replacing it for me on Monday.
Overall, it seems like the guys here do fair and honest work and I wouldn’t hesitate to send any of my friends here. I am glad to have found reliable auto care so close to my home!

They did a pretty good job with getting my inspections done, I have gotten all four tires from there and they offer pretty good warrantees.

After pricing around to every tire store in the area (Sam’s Club included), I spoke with someone at Firestone who was extremely knowledgeable and helpful. I was in need of four new tires and an alignment. They recommended a tire that was comparable to what I was looking at (but cheaper) and honored a competitor’s sale price on the alignment. They convinced me to do the lifetime alignment instead of the one time and still honored the sale discount. Everyone was extremely nice and with the credit account, I don’t have to pay these tires off for (just under) six months!