Frontier Airlines

Worst ever. kiosk out of order unprofessional workers and they nickel n dime you on top of tried to make me pay for infant

We chose Frontier Airlines, the price deal on line that was offered, look out and check your belt because they charge $ 30 for your carry on $ 25 for checked bags each way & the capper is $ 12 per person seating assignment that is doubled if you have a connecting flight, caveat emptor (buyer beware). They get their money on the backside of their deals :(

I have to admit that my experience with Frontier was a bit rushed simply because I ended up booking my flight while standing in the baggage claim line after Southwest ended up cancelling my flight due to severe weather in my connection city. Needless to say this cancellation left me in a bit of a bind, luckily Frontier had a direct flight to my final destination of Cancun available so it was a no brainer. While it was no part of Frontier, I had less than an hour to get my bags off my Southwest flight and claim them, make my way to another terminal, check-​in, go back through TSA however it ended up working out leaving me 15 minutes to spare. What was great, was that the staff at the Frontier counter were super friendly and accommodating and assured me that I would make my flight despite my last minute booking.
Booking was very easy, with basic fares coming in at a reasonable value even considering I was booking my flight an hour before departure. However what Frontier does differently is that they charge you for the extras like seat selection, checked bags, and carry on items or you can upgrade to The Works Package and even get priority boarding and a refund on your ticket if needed. Overall The Works puts the flight closer in line to a standard ticket, so it might be worthwhile to upgrade to The Works.
The boarding process was very easy and painless, once on board the staff was friendly. The interior of the plane seemed new, the seats were spacious (more so than Southwest) however the tray table was pretty small so don’t count on setting up a laptop during the flight, my iPad was a tight fight. Another downside was that the seats didn’t recline, however they were more than adequate and very comfortable so that really didn’t matter to me. Beverage service is not complimentary, however drinks/​snacks were reasonably priced and there were often bundle prices which saved you money if you made several purchases together.
Overall Frontier delivered in a bind, and because of this I will gladly consider them when booking my next trip.

The worst flight ever !!! My wife and I will never fly them again ! Horrible turbulence and the pilot almost crashed the plane ! I suffered a serious anxiety attack on this flight ! We was suppose to leave St. Louis to Vegas on March 24,2016 at 445pm we was delayed til 7 pm! We arrived at 230pm ! Total waste of our day ! We had plans to meet friends that night and had to cancel due to this flight delay! My wife and I was totally upset. The answer on why was was delayed was because they didn’t have a pilot for this flight ! WTF! Once we boarded I was so disappointed with the service the flight attendants all had attitudes and we was informed we «better be glad this crew came in on their off day to get us to our destination «! They wasn’t happy about it at all ! We was charged 95 bucks both ways for our luggage and they don’t even offer water for free ! Turbulence was horrible and I felt as if I was falling from
The sky the entire flight ! I could not relax and suffered a horrible anxiety attack on the flight ! Once we arrived Vegas the pilot told us to prepare for landing as he was landing he had to do an emergency take back off because he claimed it was a plane on the runway!!! This plane we was in swayed all
The way to its right side like we was a jet and to its left side while all the passengers screamed «wow» and I screamed «WTF is going on»!! I was shaking so bad !! And couldn’t breath ! My wife had to give my a brown bag to try to catch my breath and I was still shaking once he turned around and landed ! This was my first and last time flying this airline ! I’m already afraid to fly and felt at ease each time I flown SWA! I will stick with them !!

dont ever fly frontier!
you are nickeled &dimed all the way up to the price of a good airline!!!
worst experience ever!!!

Just flew round trip from St. Louis to Cancun on the worst airline I have ever been on. Seats were hard, didn’t recline, had Hardly any padding and there is no room between seats. Have flown a lot and never seen an airline charge for a soda, but they stick you for $ 2. They also charge you to carry a bag on (WHAT!). Not sure how they stay in business, but if there is any other choice than Frontier I am going to take it, even if it costs more.

We had a scheduled two hour and 45 minute flight from St. Louis to Orlando International and reached our destination in two hours. The planes are tight, but for what I paid in airfare, I didn’t mind. My goal was to get from point A to point safely, quickly, and inexpensively… and did so successfully. I did my due diligence and looked up all their rules online so I’d know what to expect… I didn’t want to assume anything was a given (free drinks/​snacks). You don’t HAVE to pay for a seat (I flew solo, and didn’t buy a seat); a seat will be randomly assigned to you if you don’t. That just means that if you’re flying with other people, you probably won’t be seated near each other. If you’re ok with that, then don’t buy the seats. If you’re not okay with that, then buy the seats. You can either have a printed boarding pass or download their app, put in your flight information, and pull up the boarding pass on your phone… either one is acceptable, and I had both… just in case. I had a medium sized tote bag (they allow one smallish carry on bag — free of charge) that I carried on with no issue. I hope that this bit of information helps someone!
Reading these reviews, I was a little hesitant about flying Frontier, but I always have to remind myself that not everyone’s experience (mainly things that they have control of) will be my experience — it’d have to be something pretty extraordinary for me to not give something a chance. I’d definitely fly Frontier again. Thanks!

Prefer over SWA. $ 220 MCO –STL 11÷24÷15. SWA was $ 350. $ 220 includes checked bag + preferred seating.
Planes (Airbus A319) are wider than SWA 737s, Like that seats are fixed.
Overhead bins have plenty of room since you have to pay for carry ons+++
Got my res on Orbitz and could not get Good Deal bundle. Go direct to
in future…

Not impressed with the service check-​in and overall experience. The only good thing on this flight was the price. Price was the only reason they even get a one, and that does not include snacks, luggage or seat changes that could be an additional $ 75 in charges…
Now I fermenter why I pay the extra 50 bucks to fly Delta

I give this 1 star because there are no negatives.
You need to check in 24 hours in advance and print your boarding pass. But what if you don’t have a printer because you’re on vacation? Go to the airport and use the kiosk right? WRONG!!! All kiosks are out of order and the agent behind the counter refused to print a boarding pass instead referring me to a sign saying the counter is closed from 7:30am to 1:00pm.
When I called Frontier they said the kiosk was the reaponsability of the local crew but shouldn’t be out of order.
They advertise cheap prices, then make you pay for your seat, your checked bags, your carry on bags, water on the flight…
By the time they’re done nickel and dimming you they cost as much as a real airline who value their customers.
Save yourself the headache and DON’T FLY FRONTIER.

Frontier Airlines, Never again! Let’s start with all the nickel and dime fees… carry on fee, check/​seat fee. Rediculous! Even with a lower initial ticket cost, Frontier ended up costing more with all the fees.
Additionally, the seat are rock hard, arm rest are tiny and trays look more like windshield visors. Don’t even expect to get a drink or snack either. I’m surprise they don’t have a restroom fee. This airline is a joke.

Checked all the airlines for pricing from St. Louis to Denver… Frontier was the best price… till you ticket, then find out that to get your seat… you can pay 6 or 15 or 20 bucks… then you read their carry on policy… another 30 bucks… I could have flown Delta for the same price and not be nicked and dimed. I will not fly frontier again.

Uhh? Where is the rest of the plane the arm rest is the size of a toothpick and the tray looks like a small sun visor from your car! I give them 2 stars cause their staff is friendly and informative but come on guys it’s 2015 update this bitch

I had to give at least one star because at least I arrived alive to my destination and back. Flew from St. Louis to Las Vegas, and returned home last night. First of all, I can’t believe they charge for carry-​on bags. My friend and I discovered it was cheapest to share a bag, check it, and pay in advance for it, before even going through the online check-​in process. They purposely don’t make it easy to find out how to pay because they clearly want to squeeze out of you every dollar they can. (Paid $ 40 to check one bag, $ 20 each way). Oh, and if you pay in advance, print out or take a screenshot of the proof that you paid. When we arrived at the airport both times, they claimed I had not paid and tried to charge me $ 30 each time. Thank goodness I had taken a screenshot as evidence. They don’t offer drinks or snacks unless you pay. While waiting in Vegas for our flight home, we were informed that they were out of drinks and snacks and that if we wanted something for the 3 hour flight, we better get it now and bring it on board. Haha! What?! Our flight home was delayed an hour because of a maintenance issue. My friend, who is scared of flying, heard a maintenance guy tell the Frontier employee that he smells gas. This added to her fear, so after it was apparently fixed, I asked the employee what was wrong with the plane. The response I received was, «there was a leak, it was fixed, and that’s all you need to know». She didn’t even make eye contact with me. Very rude and uncalled for. As passengers, we have a right to respect and appropriate answers to our very relevant questions. The flight attendants on the ride home seemed pretty rude and unprofessional. The lady on the speaker giving instructions was slurring and didn’t even know where we were or where we were going. One flight attendant got an attitude when a few of us passengers seated in the back inquired about why it smelled like gasoline. (The smell was extremely strong as soon as we were seated and given the maintenance issue, we found it odd). The only good thing I can say about the airline is that we actually arrived 15 mins early on our first flight, and despite almost an hour delay, we were only about 15 mins late arriving home. From now on, I’ll be spending the extra money on a better, nicer, and more professional airline.
P. S. When we arrived for our flight home (we got to the airport at 3 for a 5:50 departure because they make it very clear that if you are not there early enough, you won’t be getting on the plane), there was already a load of people at our gate. They were on the Denver flight that was supposed to leave at 6am… they didn’t leave until 5pm… another maintenance issue apparently. Wowza!

Very disappointed. Brought our tickets on one credit card but they sat us apart. Everyone is scampering to try and change seating last minute because this happened to others too which delayed boarding. They charge for drinks (including water, juice, sodas). Sitting in the last row drinks got to us when we were just about to land anyways, and then we found out you have to pay. The reason the service took so long was because of individually having to deal with all the credit card transactions to purchase a drink. Carry on AND check in bags are also extra fee. My feeling is I’d rather pay a little extra for better service rather than finding out about extra fees and inconveniences last minute. Before frontier merged with spirit airlines or seemed to be a better company but now I’m pretty let down.

This airline is a total joke. Both flights of mine have been delayed and no one seems to mind. Travel insurance is totally useless, and the complaints department are only open Monday to Friday 8am to 10am mountain standard time. I work during the day in eastern standard time– who’s got time to call during work? They are rude on the phone and totally inefficient. Three hours delayed, missing work the next day due to getting in at 1am and no concern from anyone. Please, never fly this airline. Worst mistake I made was thinking the extra minimal money was worth it.

Flew Frontier from STL to SFO and couldn’t have been happier. I am 6’4″, sat in stretch seating and leg room was fine — had an aisle seat making it even better. There is a bathroom up front in addition to the one in back. Plane left on time and arrived 5 minutes early. I chose this flight because it was nonstop. I used their website to arrange travel which explained their cost and restrictions — no problems. The Frontier stall was fine and I will fly Frontier again.
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Don’t buy the travel ins. By the time u pay all the penalties and fines with the new flight it will b worth nothing. Plus they even charge 50 bucks for a carry on! My second flight was cheaper than the one I had the credit on! I lost all the credit money and had to pay all the fines and penalties out of pocket! I will never fly them again!

This is my first and will be my last time flying frontier. They give cheap airline service a new name. The counter here apparently doesn’t open until 12:30. That said. The employees were 10 min late showing up. lovely!
The airline charged you for everything (carry on and water). Horrible experience! Don’t fly them!

I did get to my location safely which is the goal but getting there was not great.
Where do I begin. 1) the boarding process is slow and confusing as they asked every passenger to bring there bag to the desk for a size inspection. This was separate process to boarding. 2) Bags which had been previously allowed to be carry ons were required to be check and assessed a baggage fee. 3) desk and flight staff was neither friendly or compassionate for the customer. 4) emails to customer service were not returned.