Enterprise Rent-A-Car

Absolutely horrible experience and the only reason for 2 stars instead of 1 star was that the manager seemed sincere in apologizing for my experience and he discounted the rental 10%. Summary below to keep things simple and straightforward.
1) reserved a truck for a three day trip and received the confirmation showing my requested 11:00 am pick up time
2) Right around 11:00 am I received a message from the branch manager or trainee stating that there was no truck available for me since the previous renter decided to keep it longer, and to top it off there were no vehicles available
3) After four calls back to the branch, I finally had my call answered and was again told there were zero vehicles available, but they were working on something
4) I arrived to the branch around 12:20 pm and still no truck and upon arriving there were at least two other parties looking for their rental cars and they were delayed as well.
5) While in the branch, the phone was ringing off the hook, and since the branch only had one worker, most calls went unanswered
6) Finally at around 1:30 pm I received a dirty truck (which to give them credit they offered to wash it up for me and clean it) but I declined since my truck was delayed 2 ½ hours past my confirmed pick-​up time and my trip schedule was obviously delayed
7) I contacted Enterprise customer service department and although they listened to my complaint, I have not received any follow-​up regarding the incident and was not offered any sort of compensation for the horrible experience.
In closing, I will stick with Avis Preferred for now on and unless there are zero trucks available at other rental companies, I do not plan to use Enterprise again, and for sure I will not use this location

WAY cheaper than renting at the airport, and the service was great!

Success! If you are a careful planner and make a reservation and have a credit card that will support the expected hold (they are loaning you a very valuable piece of property, after all), Enterprise should provide you what you need just fine.
I have a personal account with them with my profile including my credit card listed and they have all my information ahead of time. I went on line a week before my arrival and advised them I would come in on the Amtrak train from Chicago about 1:00PM on a Tuesday. Lo and behold, Amtrak was on time and I walked off the train at 12:30PM and called Enterprise to pick me up. I waited about 10 minutes — which is more than fair — for them to come and pick me up and take me back to the rental station which is in the Hyatt Downtown hotel on Chestnut. My rental was ready in seconds and I was on my way in about 2 minutes — better than what I might get at some Hertz locations.
I requested a full size automobile and that’s what I got, a Chevrolet Malibu with all the trimmings. The seats were electrically controlled, the seats were leather, and the automobile was in tip top shape. The gas tank was ³⁄₈ full but they just suggested that I bring it back that way and that would be fine — and I did.
The manager who helped me was excellent and was very courteous as well as competent. I was very pleased with the Chevrolet. When I returned the vehicle the next day, they took me right over to the Amtrak depot without delay and I had time to spare.
If you are thinking of taking Amtrak and looking for a car rental, I highly recommend this Enterprise. My experience was first class and I think the folks who run this operation do a great job. I will definitely give them my business when I come back to St. Louis.

Fail.
Epic Fail.
A simple rule of thumb. If you open at 7:30am, that doesn’t mean you arrive at 7:45am to turn on the lights and set up the place. That means you arrive early and you’re READY TO GO and READY for your customers at 7:30am.
We had to be at my grandmother’s funeral at 9am. It was a mere 2.5 miles away. Having arrived at Enterprise (located in the downtown Hyatt), we should have had plenty of time to pick a car and drive to the funeral home with plenty of time to spare.
We left Enterprise at 8:30am. Absolutely unacceptable. There were three customer service reps. Each disappeared for long periods of time claiming they didn’t know where the other was and «they’d be right back».
Once we went outside to get the car, we got in, drove all of a minute down the road and noticed the car smelled stale and like cigarette smoke. We didn’t have time to mess around and swap it out. The left windshield wiper blade was also broken in half.
Between the awful service, utter disregard for their customers and poor car quality I would tell anyone to avoid this place. And this is coming from someone who is usually an Enterprise fan. I won’t let one bad apple spoil the bunch, but in this case, go elsewhere.
Sidenotes: You cannot pick up at this location and return to the airport. Check the gas tank. They do not require a return with a full tank (unless you pick it up with a full tank), so if the person before you turned it in with a quarter of a tank, make sure they record that and you don’t pay for a full tank!

Enterprise is located in the Downtown Hyatt (I’ve asked Unilocal to update their address). Compared to my prior experiences at Hertz, I was hoping that Enterprise would be a positive experience.
For the most part it was — pickup and dropoff both went fairly smoothly and the car (Chevy Cobalt) was clean. But…
1) They require a $ 100 deposit, though it isn’t mentioned on the web site (per the employee «each office has their own policies») — no biggie, but would have been nice for them to mention.
2) If you want to reserve using a debit card, be prepared to hand your life history over (paycheck stub, two utility bills, two references, etc.) Ummm, I’ll just stick with the credit card.
3) While the Cobalt ran fine, you get a barebones vehicle — no power windows or locks, no cruise control, etc. But it got the beautiful wife and I to Michigan and back in one piece, so I can’t complain too much.
4) There was a weird issue with the gas. Most places give you the car with a full tank and ask if you want to pay for it or return the car full when you return. They didn’t even mention gas when I picked up the vehicle, though I noticed that I had just more than half a tank (nor did they note anything on my rental agreement). I made sure to return it with the same amount. I couldn’t help but think there was a little scheme going on here — like they expected me to think «oh I better return this with a full tank» so they didn’t have to pay for it. Just seemed a bit odd.
The price was better than Hertz (and better than places at the airport, at least comparing prices on Orbitz), so I’ll gladly use Enterprise again. But next time I’m asking about the gas…