Enterprise Rent A Car

I didn’t understand the system here. Made phone reservations, took shuttle, checked in at front counter, then stood in a SECOND line to get a car. We were 5^th in line, each car took 5 minutes. That’s right, an additional 20+ minutes, AFTER we had paid, for someone to «help» us pick out a car. After that amount odd time, I don’t care what kind of car I get, just GET ME GOING!!! Dumbest system ever.
Oh, and when we decided enroute to return at a different location, the 800 number representative was unable to handle that. Her suggestion was that we return to the airport and have them update our reservation… because that was such a good experience we want to go back there? Next time United strands me in St. Louis, I’ll try Avis.

My experience with Enterprise has always been great in my business travel, even at this location until my last trip. I had the car for two days and had to catch an early flight on Wednesday. I went to this St Louis Enterprise location only to find out that there was no after hours drop off. Being that there was no information posted about early morning drop offs I called the 800 number and was directed to drive a couple miles down the road and leave the car in the parking garage of a Park and Ride, drop my keys in the box, and get a shuttle from there.
I rented a car from Enterprise in Denver that same morning. I tried to get my receipt online for St Louis at the end of the week, only to see that I was charged 4 days and that the car was returned on Friday night… I called the Enterprise location and after 4 or 5 attempts got ahold of a real person… I was told a manager would have to get back to me. After several hours of silence I called back, only to get a message that no one was available to help me. I left a message hoping to hear back Monday morning (yesterday) and got nothing. I called my corporate travel agent who booked the rental and she said she would take care of it. today I hear from the agent, and she’s asking me if I have heard from Enterprise yet because she hadn’t! I finally called the main Enterprise number and they said they would send a message to the location to credit my days because I obviously couldn’t have been in Denver and St. Louis at the same time.
She also relayed that the location would credit me the days and email me a receipt within 24 hours… we will see how long this takes! Haha

When we arrived, the line to the rental car counter was long; we used the kiosk to check in. After the trip, I noticed a few mistakes on my bill with extra charges that resulted from me not making correct selections at the kiosk. I called the customer service and received full refund on those items the next day. The service rep was courteous. The process was simple, pleasant, and quick to resolve my problems.

Had a wonderful experience at enterprise from the check in to check out the entire process has been nothing but smooth sailing. Would definitely be coming here again in the future.

Terrific service! Professional all the way! Won’t use any car rental but Enterprise!

From the moment that we stepped on the Enterprise shuttle, our expereince was wonderful. Our hsuttle driver was helpful, courteous and enthusiastic. We were greeted warmly and acknowledged throughout the time that we were in the office.
The rep who helped us at the counter could not have been more professionally pleasant and helpful. The drop-​off was a breeze and the rep met us with a smile and handled the check-​in quickly. MANY THANKS!

I was going to give a poor review. Their buses seems to run about ¹⁄₃ as often as the other companies at this airport, and when you’re waiting in 100 degree heat, that’s a dissatisfier. On my last trip it happened to me in both directions, and I got lame excuses about how they were down a bus. Might have been true for the first day, but 2 days later? Anyway, I was going to give 1 or 2 stars. This was before I got home and discovered I had lost my keys. After tons of pain trying to get to the actual STL office (Enterprise makes this *very* difficult), I finally got to Lost and Found. Alexis helped me, and she was great. She said they’d FedEx my keys back to me, and they did arrive in less than 48 hours. Great experience on that count.

This was my first experience with Enterprise. I used them at the urging of my daughter who raves about the experience. It was great. Fast, efficient, pleasant. When we were getting the car the first one (a compact) has a low tire so the young man who was helping us immediately upgraded us. Returning the car was painless. We will definitely use them again.

My work requires frequent travel so I’m constantly renting cars all over the U.S. I only rent from Enterprise and typically the service varies state to state. BUT at this specific Enterprise the staff is really on top of their game. Been here four times! (in tha past 3 years). All four times they’ve gotten me in and out in a timely manner…

Waiting an hour in a huge line to get a car because you don’t have enough agents is kind of a joke. Get it together

This rental car location is nowhere near the other rental car places. There are no signs telling you where to go and GPS just takes you in circles. I missed my flight trying to find this ridiculous location. I will never use Enterprise in St Louis again.

This review would get 4 – 5 stars, except for the idiot girl working the counter in the airport at the baggage claim who gets negative 500.
Have had good experiences in the past with Enterprise, so I booked with them again. Great customer service over the phone, always email me itineraries/​receipts and fix things in a moment when dates change. Simple, clear, correct, easy. And half the price of other agencies.
I arrived in St. Louis for a job that involved bringing 2 enormous suitcases of nearly 100 lbs each, plus other pieces of luggage. They were so heavy, their rolling wheels wouldn’t work and kept tipping over. Also, I’d like to personally throat punch whoever designed the baggage carts at the STL airport with a sticky handbrake that has to be manually held down while pushing the cart. How I’m supposed to do this while trying to steer 275 lbs of luggage up to my eyes is beyond me. The carts barely turn and tried to tip over several times.
I get my luggage and struggle my way to the Enterprise counter. I have my printed itinerary/​ID/​info all ready, just need to check in and get info since I am unfamiliar with the area. The teenage? girl is texting on her phone, and can barely be bothered to look up. It’s downhill from there. She asks if I want their automatic gas tank refill to be added to my bill so that I don’t have to worry about filling it up. Mmm well how much is gas per gallon here in St. Louis? I ask to see how the prices rate/​if it’s worth it. She doesn’t know. How can you not know how much gas is if you live here? She then quickly rattles off random policy info about the refill thing. I’m already tired, but it makes no sense and I can’t get a straight answer out of her as to whether or not she is charging me for it.
She then just skips ahead to tell me where to get the shuttle bus. Okay. so where do I go? Door 17, but the elevator is at door 15. But I should go to door 17. But I should take the elevator, which is door 15. 17 has a ramp… I stare at her and it just goes on like that. Uh, fuck the ramp. I’m taking the elevator with all this luggage.
«So, do I go up or down for the shuttle?»
«It’s on the green level.»
«…is that up or down? I haven’t been here before.»
«. it’s on the green level.»
Seriously? You live/​work here and yet you don’t know how much gas costs or whether the green level is up or down. The green level you direct dozens of people to every day. She shoves a square of green paper at me and apparently we’re done, because she immediately gets back to texting on her phone. I just leave, I’ve had enough of her. Struggle my way to the elevator and make it to the shuttle. Turns out, the paper she gave me has my info scribbled on the back, because the driver asks for it. Except that it’s not my name written down. Maybe it was the name of the person she was texting, but it was not even remotely close to my name. I know it was her fuckup, because my name was correct on all the reservations and in their computer– I asked when I got to the counter at the rental site.
I arrive in a horrible mood, not having slept in two days and wrestling hundreds of pounds of luggage around in the humidity. Once there, everyone is full of the usual Enterprise cheer and insanely helpful. Very nice, set me up in moments, good to go. One of the tires was low on air and I came back to the lot, they filled it up in maybe 5 minutes while I waited. A plus for customer service– at the lot. All the reps there were also very young, but go-​getters who were incredibly friendly and on top of things.
What the fucking fuck. A self-​service computer kiosk would have been more helpful than she was, and put the correct name on my reservation. Idiot. Felt like driving back to the airport and yelling at her, it would have been worth it.

Fast and great service from the guy who checked out my car.
HOWEVER…
This location charged me a refueling fee (~$ 5.75 a gallon WTF), even though I had refueled the car to the midpoint park (how I received it, as noted on the agreement that you only have to refuel the car to the point of the original mark when you received the car). I called the airport location after seeing my receipt closely the second time, but they never returned my call.
They also NEVER picked up the phone at the stated times in the other days when I had questions about where/​when to drop off the car since I rented the car at a different location.
I don’t understand how they CAN’T pick up their phones, especially since there are 10 people working the desk. Perhaps they were assisting other customers at that time, but this does not excuse the fact that they didn’t return my call (as of now…3 days later).
This location is also located a bit far away from the airport, but that is of no problem because they provide free shuttle service TO the airport — the driver was very friendly and offered us water.
If you arrive at the airport and are following the signs to drop off your rented car, the last sign might be a bit confusing where it says to take the SECOND left. You might miss it, as the second left seemed hidden. Just a heads up!

I am active duty military, 20 yrs old. I was trying to get home from leave and with all the flight delays after new years I decided I would drive from St. Louis to OKC. So while I was still in Michigan I called this enterprise and told them I was active duty tryin to get home from leave and asked if they allowed people under 21 to rent there. They said yes and that it would be $ 10 more a day. So i reserved a car. But after I got there they told me that they couldnt rent to me because I wasnt 21 and I wasnt traveling on orders. This was extremely frustrating because they had just told me I could and then I was pretty much stranded in St. Louis.
I asked the manager if he knew any rental places that served 20 yr olds and he said he didnt know. Then he looked up some other rental places in the area but didnt get me phone numbers or anything and was pretty much completely useless. Thanks to Enterprise they took 2 hours off my travel time.
I ended up renting with Hertz who does rent to 20 yr olds.
All in all, do not rent from these people. Go somewhere else.

I normally rent cars from Thrifty as a Blue Chip member. This business trip had some last minute changes which caused me to choose Enterprise instead. It’s not a particularly far shuttle drive from the airport terminal, although it is a little annoying that STL hasn’t consolidated to one central rental car facility.
The employees were friendly and the service was pretty quick. The shuttle driver was very nice and share local knowledge about the area. Apparently, the oldest graveyard in MO is on your way to the airport from the return lot. She had the usual for patrons, maps and water bottles. I was upgraded to a Captiva SUV as they had run out of mid-​size vehicles. The vehicle ran just fine, was in good shape, but a little dirty on the outside.
There are plenty of gas stations very near the return lot, which is great for refueling convenience. I’d probably rent with them again, if I already wasn’t already a Blue Chip member.

Price per day is $ 41. I had a car for one day. I was billed over $ 240. Nobody will return my calls or resolve it. Even going to the counter was no help.

Don’t believe the hype. This agency is far away from the airport. Use Hertz or someone closer. If you are late for your flight and need to return a car. This agency will cause you to miss it. So sorry i rented from them.
This is not the agency to use in St. Louis.

I am on a business account and had the worst experience ever with a rental car agency at this airport. After an hour of arguing, they finally figured out how to bill the agency I work for and get me in a car. This is absolutely uncalled for and I will never rent from enterprise personally.

I praised the Enterprise location at LAX, and I’ll do the same for the STL location. I’m discovering that Enterprise is the mack daddy when it comes to car rentals. The bomb-​dot-​com. The jiggy. The awesomesauce. The… I’ll stop now.
When I picked up and dropped off at the Lambert STL location, I had the same experience that I had in LA — uncontrollably friendly agents, offers of water, speedy check out without the crazy up-​sell, a great walkaround with attention to detail, and many offers of «How else can we help you?» The guys operating the shuttles from the airport and Enterprise and vice versa were fast and sweet, plus they offered water a couple of times. Moreover, Enterprise was among the very lowest rates when I checked several travel sites and the Enterprise site, itself. When I called a friend who worked at Enterprise to see if he had anything even lower, he checked his database and said «I’d give it to you if I had it, but the rates on the site are the lowest.» I love that Enterprise puts its rock-​bottom rates out there, and there still may be room to use a coupon or code.
I always shoot for the smallest, least expensive car. My car had smokefree stickers inside, a port for USB/​ipod, multiple cup holders and a darn good radio antenna. Sure, it had manual windows and locks, but I was so happy with the USB that I just didn’t care. It was what I had paid for, after all. At any rate, the car was clean and odor free. I ended up returning it a couple of hours late, and the overage wasn’t expensive at all. Plus it was all laid out on my check-​out paper, so I already knew what my damage would be.
I have a feeling that any rentals I do will be through Enterprise from now on. I’m just totally sold!

This is a good place to rent a car inexpensively. Always a good selection of newer cars and spot-​on customer service. Cars aren’t top of the line but you don’t get charges as much because of it. This is the furthest rental company from the airport but shuttle drivers are always nice and courteous. Sign up for their email bulletins and get discounts and free upgrades.