Thrifty Rent A Car

I am not loyal to any particular car rental company, just usually go for the cheapest. I did want to comment that my shuttle driver on the way to the airport was very pleasant and positive. I also got a phone call (the next day, Friday) that I had left my keys behind — a double ring of them… They said they would mail them back to me on Monday and they arrived a week later, thoughtfully packed! So, that’s a plus as far as I’m concerned. Thank you so much!

I rented an SUV through the government travel system since there were 4 travelers plus luggage. When we got to the Thrifty by the ST. Louis airport, they gave us a Toyota Rav4. That is not what I would call an SUV. Fortunately we all had smaller sized bags otherwise we would not have fit at all. When I asked for something bigger I was told that they didn’t have anything. Seems pretty shady for a large rental company to not have a variety of vehicles in their lot. Will not use them again.

Another rental company was less than helpful but the shuttle driver talked to the Thrifty driver and they got me taken care off. Excellent customer service, great car. And I didn’t have to pay a fortune for the car rental!

Not only is the location for this Thrifty away from everything, but the vehicle they gave me smelled like urine and cigarettes. I will never rent from a Thrifty ever again. By far the worst renting experience I’ve ever had.

The online pricing and Travel Apps (Travelocity etc.) advertise this as the cheapest but they do not account for the hidden fees. I have always had unlimited mileage on rental cars But If you go beyond the bordering states you are charged a $ 20/​day charge. They say they are private business so they require it. Sounds like I will not be using them again! I ended up spending way more money $$$ than I planned.

DO NOT RENT FROM THIS COMPANY!!!
I have NEVER experienced worse service in my life. I was mislead by false advertising that I had a one way rental on both Kayak and Hotwire.
They added nearly $ 100 dollars to the booking price in «fees and taxes» when I arrived at the counter.
Once I had the vehicle, I called the Thrifty Customer service number to confirm my one way drop off and they said I could for no additional fee.
After a 5 ½ hour drive, I arrived at my destination to find out the St. Louis location is a private franchise and I would be charged $ 550 PLUS another $ 111 in «fees and taxes»!
When I called to resolve the issue, the fleet manager and everyone in the St. Louis office were very rude made zero attempt to help resolve the issue.
I am blown away!

Their prices are the lowest but the staff really needs work. They need to be taught etiquette and manners. This complaint excludes the front desk staff. Learn how to treat and greet customers. Learn how to smile and be friendly. You need your customers. They do not need you!

Worst place ever. They will add bunch of random fees and if you return a little bit late, you have to pay for another day. We had to pay over 130 per day. We returned the car and rented a car from another place. We paid 139 for 4 days. They charge 25/​day for age below 25. And its only 10/​day if you rent it from enterprise

This is my first time writing a review, but my experience was so dismal that I felt it would be unethical of me to let other unsuspecting folks get abused by this counter. RUN don’t walk to the nearest Hertz. I would rather ride in a compact car with three toddlers than rent from this counter.
On a busy holiday week, we decided to take a last minute trip. Vans were a hot demand, so we knew we needed to book one. After reviewing our options we decided (against my better judgment) to go with the «cheapest» option which appeared to be Thrifty. Unfortunately, this was a disastrous decision that ended up costing me hundreds of dollars.
When I went to book my van online, the site wouldn’t take my card. Since there was no reason for this, I assumed I had inverted numbers. It turns out that the site wasn’t taking my car, so I went downstairs to grab another one. When I came back from finding my wallet, I found that the rates had jumped by more than 40%. Of course, I called the location. The first person who answered was just confused, then her manager answered and just told me a series of information tidbits that were in a word «embarrassing» for Thrifty. Apparently, they had changed the rates either the night before or early that morning, but the website hadn’t been updated. At 12:15pm when I went to reserve a van I wasn’t able to because the website hadn’t been updated… I said you are telling me in 2015 you need more than a five hour turn around to update your website? Since it was obviously not my fault, and I had made my rental decision based on the information on their website I assumed they would adjust my rate accordingly. No. The agent gave me the old «I can’t» and «no I don’t have the name of anyone who can.» She told me her boss «Scott» was out, but that he wouldn’t be able to help me. She tried to book me for a new rate that was hundreds more than the rate I should have been able to lock in, but I just couldn’t take it.
Somehow Thrifty has website capacities less than the hair salon in my neighborhood, but I’m the one that was in the wrong… GO FIGURE.

I was a dedicated Thrifty/​Dollar customer. Until they decided they didn’t want me to be their customer anymore.
My flight was delayed due to a storm, my wife called ahead to let them know I’d be late. At some point the desk agent Kevin thought my wife was rude and decided to reciprocate, ultimately copping a major resentment towards me.
Unbeknownst to me, as a vendetta for the aforementioned phone call, Kevin had decided to deny me a car before I even showed up, the decent thing to do would be to call and let me know this. I did not know it was premeditated until I spoke to the location manager Mike, who took no issue with Kevin’s motives and actions. The highlight of my evening was the desk agent throwing my license and credit card at me after copying my information down and telling me that he refuses to rent to me and I had to leave, that he didn’t care where I went.
It takes a big man to be rude to a woman over the phone– this location has a strong employee pool.
So at 1 AM on a snowy night in St. Louis I ceased being a Thrifty/​Dollar customer. Another– better– rental company was able to help me– I won’t write their name, but it rhymes with Rational.
Moral of the story– if you need a cheap ride, don’t mind bald tires, weird stains, cars that smell like smoke, and want to be at the convenience of the employees rent here.
I have had issues in the past with them giving me dirty, stained, smoke smelling, bald tired, funky vehicles before. The nice ladies at the desk have always made it right, so I’ve never complained. Lesson learned, when I pointed this out to the location manager it was dismissed as if it were a case of sour grapes.
If you are traveling in the real world where there are delays and you expect appropriate customer service, rent else where.
If you do rent here, whatever you do, do not tell the other customers about any issues you’ve had with Thrifty’s service or their vehicles. You will be black balled and end up stranded like I was. Then, their customer service MO is to tell you that you are ungrateful. At no point does Thrifty convey the idea that they appreciate someone CHOOSING to rent there.
My fingers are crossed that the employee didn’t fraudulently copy my information for nefarious purposes.

This was the best experience I’ve ever had at a car rental agency. Kevin, the agent was informative, and knowledgeable of the surrounding area. I was in and out with a clean, and reasonable car in under 10 mins. My return was just as easy.

We made reservations for a compact car through
when we booked our airline tickets. I brought the reservation number with me as well with the total and the dates. It was under my husbands name and the guy at the counter, Walter, was rude, didn’t take the paper and just asked for the name. He got us the car and receipt and we were set to go. I took a look at the receipt and it was over $ 100 more than what I had made reservations for. I asked why and showed him my confirmation number. He said oh the dates are wrong blah blah. Fixed it. Still $ 40 more than my quoted price: they blamed it on airport taxes — -
After looking closely at it, he used another reservation number, charged us more for the weekly rate, and tried to act like it was taxes. When I returned the car, I was told the manger had left (she was in the back office I found out later). they put a note in my file and told me to call back. Someone came out and said manger was still in and she would look at it. Long story short, they said they would go ahead and do the adjustment. I’m still waiting for my adjustment– and no one will pick up the phone.
If I wasn’t too tired the day we got the car I would not have waited this long to talk to someone about it.

This was the best service I have ever received at a rental car location. The man who took care of us, Kevin, was nice, gave us an upgrade, and got us out of there quickly. I told him what hotel we wer staying at and he gave us perfect and easy directions there.
When I arrived at my hotel, the front desk lady said that Thrifty had just called to let me know that I had left my card at the shop. Kevin told her he wanted to make sure that we weren’t worried about where we left it and said he would keep it for us when we dropped the car back off the next day (because the shop had closed shortly after we left). Then an hour later I get a call in my hotel room to say that Kevin had actually come to the hotel to drop off my card!!! This is customer service that goes WAY beyond the necessary.
Thanks for the great service Thrifty!

Man this place is great. I accidentally booked the wrong date (1 day later). I showed up at 11:30pm to get my car when I realized what happened. No worries. They took care of me and hooked me up with a car at the same rate. They even found me a hotel room that late at night just down the road at a great rate. Will definitely use again when in STL. Thanks again.