Verizon Wireless WE R Wireless Premium Retailer

This is a brand new Verizon Wireless store in Springfield Town Center. We upgraded our iPhones there on Halloween and it seemed like they were very nice and helpful. However, we have had several issues since then and after our experience yesterday with Tony in the store, I feel the need to share a very negative experience.
We were promised $ 144/​per iphone 5S for trade in value. When we did not receive the information on how to trade in the phones, we contacted the store and Verizon directly. We were having difficulty resolving this, so yesterday we finally made it into the store looking for assistance.
I did not go into the store angry but left very upset. I explained to Tony that we have been trying to secure our trade in value for our 5S phones since ¹⁰⁄₃₁. He immediately said that there are no trade ins for upgrades… only new service. I knew that was incorrect because it was confirmed when I was in the store upgrading and also with Verizon on the phone. All I did was say to him no, that is not the issue and that we would like assistance getting our trade in for our phones. He immediately accused me of cutting him off, he refused to look up our account and called me rude – all in front of other customers. He said the other sales rep in that store gave me bad information and that is not his fault or issue. He continued with that he gave me the information I need (no trade in $) without asking for my phone # or to look a the contract I brought in.
Do not go to this store! They treat their customers terribly. Tony should have asked us how he can help and look up our account instead of refusing to help and calling me names.
I really hope the manager reads this and a Verizon regional manager reads this. I have never experienced anything like this in a retail situation before.
BTW: we called Verizon and they are sending us the boxes to return the phones along with our trade in $ as promised.