Sleep Number

We recently purchased the M7 in a king size. We had a wonderful in store experience and Tina was fantastic! She answered all of our questions and helped us find our sleep number. However, since we left we have had nothing but issues. Our bed was scheduled to be delivered on Thursday the 30^th. I took the day off work to be here for delivery and set up. I then received a call on Tuesday stating that they are sorry but they were going to have to move my delivery appointment to Saturday the 1^st of February. I am very unhappy with the fact that we paid thousands of dollars for a bed and have to wait 2 weeks to get it, then they change our delivery against our wishes and make us wait two more days and caused me to have to cancel plans that we had for Saturday because we now have to be here from 1 – 5 on Saturday to wait for them to show up. Now I have taken a day off that I don’t need to top it off. I emailed sleep number with my complaint and they never responded. I called the next day and was refunded the delivery charge and was told a manager would call me as soon as they got off the phone. 8 hours later I still have not received a call from a manager. I am extremely disappointed in this company so far. The only positive thing I can say about this experience is that Tina at the battlefield location in Springfield is wonderful! Too bad she isn’t a customer service manager, maybe I would feel differently if she was.