Eyemart Express

I have been going to eye mart for about 3 years now and I have to say everyone is is nice and professional except Dr kickhams office manager she is rude and tries to belittle the other employees I’m so glad she is leaving it will make everyone’s experience there much better

I went in to the store with a $ 39 coupon only to find out that it was for Eyemart… not Eyemart Express. Imagine that… anyway, I asked the price of the eye exam…$ 54.95. Then I asked how long the wait was and she replied we can get you right in as soon as you fill out the paperwork! Impressive! and she was right. Now is where it goes downhill. The first thing while back in the exam room she asked if I wanted the $ 30 glaucoma and something else checked. Really? Shouldn’t that be standard? OK, no, I’ll skip that for now… Don’t get me wrong, loved Dr. Kickham. He seemed very knowledgeable and I liked his «bedside» manner. He was very informative and ended up recommending I get contacts. OK, I thought. I’ll try. So I walked out with contacts in my eyes and went to pay. I am supposed to go back in a week to make sure that I’m adjusting to them. Imagine my surprise when she tells me that will be $ 124.95. WHAT? Well, I guess there are two rates. Eye exams for glasses and eye exams for contacts. I just wanted to get my eyes examined. Who would have guessed it. The girl assisting me was so friendly until I questioned her about the price. She got very defensive and was done with me. Thank goodness for Anne, in the glasses department. I still wanted to check pricing on a pair of glasses for backup. She found me a pr of frames and lined bifocals for under $ 100, and was very kind. She offered to hold the frames for me until I come back the next week. Anne saved the day and made my negative experience bearable! (Still ticked though-​saw an add for FREE EXAM and 2 pair of lined bifocals for $ 99.00) Wonder what the catch is for this one?

Yesterday I visited store #12 (Springfield, MO.) It was very crowded and there was a considerable wait. Many customers were being less than patient, but the employees were working as hard as anyone could. We were helped by Corey, who despite dealing with many rude customers, was nothing but friendly and courteous.
I came in with a coupon. That coupon was why I chose your store. However, I misread the coupon. It was actually from one of your competitors. However, Corey honored the coupon!!!
Long story short, I was blown away by the service from Corey. We misread the coupon and that brought us to EyeMart, but Corey’s customer service will bring me back.
By the way, I also had an eye exam. I had made an appointment and then arrived an hour early. They got me right in. The staff was courteous and professional. I don’t think it gets better than this when getting glasses!

Everyone is so nice here, not sure what the last reviewer experienced. Danny is awesome & patient, great rates & frames. Dr. Kickham is so nice & professional. Big thumbs up!