Kay Jewelers

I am so disappointed with this location. I used to shop at Kay Jewelers in Pentagon City Mall, but I moved and this is closer.
Today, I attended their diamond show where Brent, the gentleman in charge of the show, gave me incorrect information in hopes of getting a sale. I was looking at a diamond that was $ 5645, and he told me he would give it to me for $ 3171. It sounded like a great price and he attempted to tell me he was giving me almost a 50% discount. When I did my own calculations, in fact he was only giving me a 25% discount and had included my current diamond as a large credit which made up for the other 25%.
Once I did my own calculations and showed him that in fact he was not giving me anywhere close to a 50% discount, he became nasty and rude. I decided not to do an upgrade because of Brent dishonesty and misguided information. I am in sales myself and I value a trust worthy sales person, which Brent was not. For this reason alone, I will never shop at this Kay again. I am very disappointed because we purchased our bridal rings from Kay at Pentagon city along with countless other pieces of jewelry.

We walked in to four employees and no other customers. We waited about five minutes to be acknowledged by the staff. Then when we said we needed a ring resized the manager rolled her eyes at me. Then she said «Where’s your paperwork?» With an attitude. After her disrespectful attitude, she tried to up sell us on getting more done and paying out of pocket when we have a warranty coverage for this. It was very shady. We ended up not leaving our rings out of concern they would «disappear».

so I wrote a review about this store on the other kay jewelers Unilocal page for the one on frontier drive. Both of these stores are good but this store seems to have a couple bad apples. I work around the mall so I regularly stop by with my kids and husband to get my jewelry clean like every 2 weeks, I had a bad experience with the manager there so I just strictly avoid her. Recently thought there appears to be a new salesperson, the only male employee from my knowledge, he is absolutely so rude. I cannot understand why he is so rude to the customers, I asked to see a piece and while trying it on he says «are you gonna buy it today?» in a snarky attitude. I said «No, our anniversary is next year and I’m looking for a fashion ring.» after this he went to go help other customers and another lady came over to him to ask him if he was helping us, to which he replied «Oh their not buying anything.» excuse me? I’ve spent so much money on this company for you to make such a remark about a customer. Just avoid this guy and the manager and you will be good, the rest of the staff has been friendly to me.

I signed up to Unilocal just to give this review. My fiancé and I walked in to buy a wedding band and not only did the entire team of three staff ignore us, but one lady was counting inventory and seemed irritated that we walked in. When we asked her where the wedding bands are she pointed in one direction. She shouted over my head to another staff person that he has to come «do this» because she’s counting. The guy started yelling and complaining back at her from across the room (and walking behind me while yelling at her) that he hasn’t had his break and he has to eat because he has diabetes, and so-​and-​so got their break already, and it isn’t fair, etc. They kept yelling (loudly!) at each other about it and continued to ignore us. I’ve never experienced such disrespectful behavior and I pulled my fiancé out of that store as fast as possible. We went and spent our money at Reeds.

I went to this location a few weeks ago and by the looks of it, I’m not the only person to have received bad treatment. It still makes me mad thinking about it in which I’ve contemplated writing a letter to corporate on my experience and I still may do that.
Let me just say… I’m a fairly nice and patient person but when you are rude to me, please expect to get the same treatment back especially if you’re a sales person. I’ve had many jobs in retail before and I get that it can be frustrating at times but there’s no reason to be rude to PAYING CUSTOMERS.
So anyway, my bf and I went to look at mens wedding bands and our sales person was a guy. He didn’t tell me his name, he didn’t ask us ours, he just attempted to show us rings. We went over to the case where he showed us what he THOUGHT was platinum, silver, what he thought was Yellow Gold, and what he THOUGHT was rose gold. So anyway my bf tried on a ring and it didn’t fit, I’m not sure what the standard size in the cases were but he attempted to tell us all the rings in the case were size 7. I’m pretty sure that’s wrong because I don’t know any men who wears an 7 in rings. But he was SO sure of himself that I just let it go. But at this point I was already sure that this guy had no idea what he was doing.
We were looking specifically for rose gold band in 8 mm, in which I asked, «We’re looking for an 8 mm ring in rose gold.» He kept saying um… and looking at the tags, smacked his lips (like when you’re giving your parents attitude) and said «I don’t even know where you’re even getting these numbers from.» Really dude? You work here right? So my response was… «umm… really? You know it’s the width of the ring right? That’s what we’re trying to ask you.» So his response was, «are you sure. because no where on the tag does it say that.» OMG. At this point I’d have enough. So my response to him was «Can you please get me someone who actually knows what they’re doing?» He responded with a retorted «knows what they’re doing huh?» Did i need to repeat myself? He then said he would ask his manager but he’s pretty sure they can make whatever ring we asked them to. NO YOU CAN’T! So I’ve really REALLY had enough at this point and he asked my bf again if he’d like to try on another ring in which I intervened and said «NO, we’re not buying ANYTHING from him.»
So we left.
I have absolutely no patience for rudeness and for people giving me BS information. If I know more than you in what is supposed to be your JOB then something is wrong. My advice is stay far, far away from this location. We got my engagement ring and band at the Kay Jewelers from Lake Forest Mall in MD and their customer service is, in my opinion, 5 stars. I know it’s far but I’m positive other Kay Jewelers have better customer service and their sales people actually know what they’re doing!!!

I bought a pair of small diamond earrings here a couple of weeks ago. The sales lady pushed the warranty that was an additional $ 60. I initially declined but she said that it covered «everything» and that since «the earring backs are $ 25 a piece to replace, the warranty was more than worth it for the backs alone.» I decided to get the warranty for that reason alone. Well, as luck would have it, I lost a back. I went in tonight with all of my paperwork to get a new back. The lady who sold me the earrings and another woman were both behind the counter but when I explained why I was there, my sales woman walked away and sat at a desk with her back to me as the other woman rudely insisted backs weren’t covered in the warranty. I asked for my money back for the warranty since that’s the only reason I got it. My request for a refund was never acknowledged and the woman tried to get my sales woman involved but she would never look up, only shouted out once to just give me a back «this one time.» Basically, they didn’t want to deal with me and the saleswoman didn’t want to own up getting caught in a lie. They gave me a back from a whole bucket full of them that they had. It doesn’t match the other backing that I have. I’m tempted to return the actual earrings. Yeah, I got a back tonight but what if it happens again? I can get cheap ones elsewhere anyway so I don’t need the warranty at all. Never doing business here again.

I went today to get my wedding ring and engagement ring cleaned. She first asked me if I brought it from kay and I said yes, it is a custom order. She gave me a look like I was lying to her. I then asked her if she can clean my necklace too which I told her I didn’t know where it was phrchased but I get it cleaned by Kay all the time. She argued with me that it was made out of silver and she wouldn’t clean it. After I told her it was 10k white gold, she had a snarky attitude while saying it looks like silver. I used to work at Kay in Pentagon city and we never treated our customers like this. She was absolutely rude and didn’t want to help. She dipped my rings and necklace into the cleaning bowl very quickly with her hand. wiped it with a paper towel and gave it to me. I mean I could have done that at home my self! I will never go back there again. If you don’t like working there. quit but don’t bring the kay name down because you don’t know how to be nice to your customers. Very disappointing!

Don’t waste your time at this location if the sloppy Indian woman is working. She is rude and unprofessional.
We went in to get a recently purchased band resized and an appraisal on my engagement and wedding rings. She was a hot mess! She didn’t know what the hell she was doing. She dropped and threw my ring all over the place. Never said sorry and continued to treat it like it was one of those quarter rings you buy at the grocery store. Instead of ordering a custom sized ring (I’m a 3.5) she tried to tell us we would have to order a 5 and then have it resized. Which weakens and warps the metal. I don’t work at a jewelry store and even I know that. She said she would get back to us then wrote our number down on a piece of paper towel. Didn’t even give us a business card.
Then we had her appraise my engagement ring and wedding band. We had the original appraisal from when the engagement ring was purchased but we were interested to see what kays would offer for both rings. She came back after 3 minutes and was like «$ 399 for both». Um no. Not only was my engagement diamond worth twice that, she didn’t take in account the band and she acted like my wedding ring wasn’t even worth anything. I asked her what the metal was on my wedding band (it was passed down so I wasn’t positive) and she said she didn’t know. How the hell can you appraise something If you don’t know?! I’m pretty sure it’s platinum and the diamonds around the entire band are of very high quality. At that point I was over her and her nasty attitude. She was useless.
A few weeks later we went to the Kays across the street and had a much better experience. The staff was professional and Vincent helped us custom order the exact size is needed. Waited about a week and the ring was ready. I’ll leave a separate review for that location.

I have nothing good things to say about this store.
I originally went to the Kay Jewelers inside of the mall for an anniversary band. When I brought my wife back to get it resized, the staff there were not only rude, but unhelpful in ordering a custom small size ring and treated us like we were subhumans with a third eye. Several times the store manager tossed our ring around on the counter while she did other things. She also dropped our ring on the floor a couple of times.
She told us that they needed to order a smaller size which would then need to be sized even smaller and sent out again and wrote down my name and number on a piece of scratch paper and said she’ll let us know when it comes in. I received no official receipt or paperwork. Not even a business card.
We also asked to get an estimate on a platinum wedding band with infinity diamonds and a diamond solitare to see if we might actually be interested in trading them in for an upgrade. She quoted us a low ball $ 375 as if we didn’t know how much our Jewelers was worth. We had the solitare appraised at $ 700 before our visit and that’s not including the wedding band. Weeks pass by and i recieve no call from this store with regards to ordering a smaller band. Needless to say this place is terrible and clearly doesn’t care about your business.
One day when we were driving to the mall we saw a stand alone Kay Jewelers. We went in and explained our issue and they told us they get a lot of complaints about the mall store. Vincent and staff were friendly, sympathetic to our debacle, and not only resolved the issue, but custom order the exact size we needed the next day and we had it before the week was through.
Very happy with the store next to Modells across the street and staff and I highly recommend.